David Bell

East Coast Volkswagen responded

Thank you so much for your wonderful review, Lynn! We're thrilled to hear that our service department took such great care of you and kept you well-informed throughout your visit. It’s fantastic to know you had such a seamless experience with our friendly team and found great value in the warranty coverage. Your recommendation means the world to us, and we look forward to taking care of your vehicle again in the future! #EastCoastFamily #LetsRide #HigherStandards

East Coast Volkswagen responded

Hello, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and completely understand your frustration regarding the unexpected costs and the stress of navigating extended warranty coverage. We never want a guest to leave our dealership feeling dismissed or left without clear answers. While we always explain the possibility that certain diagnostic steps or repairs may not be covered by third-party extended warranties, we know that facing a large, unexpected bill is incredibly difficult. To help ease the financial burden of this situation, our service manager worked to minimize your out-of-pocket expenses by capping your rental car fees at the absolute lowest amount possible. We take your concerns very seriously and want to make sure you feel heard. If you would like to discuss this matter further please feel free to reach out to our management team directly at ECVWWeCare@eastcoastcars.com. — East Coast Volkswagen Service Department