Future Nissan of Roseville

Today went into the dealership to get a tire issue addressed, had a nail in the tire. First thing they asked is if I had an appointment? No appointment made, saw the nail and drove right over to get i addressed, had a nail in the tire. First thing they asked is if I had an appointment? No appointment made, saw the nail and drove right over to get it fixed! Was told it would take a few hour minimum because I didn't have an appointment. To be honest this pissed me off, who purchases and road warranty on there tires thing oh I have a flat tire I need to make an appointment to get it fixed? I have a Nissan Leaf which doesn't come with a spare tire! This is the second time I have gotten let down by this dealership. I can't in good faith recommend this dealership for tires... BEWARE More

Incredibly overpriced service quote. Charging $554 just to look at what I described as an issue. Issues I informed about listed below: - Overhead console latches broke, Detached it Charging $554 just to look at what I described as an issue. Issues I informed about listed below: - Overhead console latches broke, Detached it because it kept falling down -$111 - Driver side visor was broken and would fall down, did not stay in place - $111 - Driver door does not lock properly, ever other door locks properly - $221 - Trunk latch is broken/detached (parts were left in the trunk, so nothing would have to be ordered for this) - $111 - Need new wiper blades - $118 - heavily inflated price for wiper blades Keep in mind this is the charge just to inspect the vehicle, no actual changes/repairs will be made. 2/4 of the above issue can easily be seen just glancing at the car for 2 seconds. The door not locking takes 1 button press on the key fob and then opening the door. The visor you open the driver door and look at the visor and inspect it a bit closer which would probably take 15-30 seconds depending on how thorough you would want to be, but it was visibly damaged To further, the quote to fix the above issues was insanely inflated - Overhead console - $649.44 - Driver side visor - $679.46 - Driver side door - $370.20 - More reasonable as this more matches the cost of what labor would be and the price of the actuator so no big issues on this one (granted it is a bit high) The one good thing I can say about this place is the Customer service is good. Anything further than that is not worth it. More

Roseville Nissan has always been my favorite Service center. Hector was very helpful and went above and beyond to help me. And the video that I received from the mechanic was outstanding. center. Hector was very helpful and went above and beyond to help me. And the video that I received from the mechanic was outstanding. More

Did not address issues. Put 7+ miles on the car for no reason. Said they could not adjust car doors. Put 7+ miles on the car for no reason. Said they could not adjust car doors. More

My Service Writer Jeff Jones has always been the best and that’s extremely important ! that’s extremely important ! More

Went here to have a Berliner installed on a truck I recently bought. Everyone was very pleasant and helpful and the Berliner looks great. Easy to work with and very friendly staff. recently bought. Everyone was very pleasant and helpful and the Berliner looks great. Easy to work with and very friendly staff. More

very good -- personable, knowledgeable service mgr, but poor fulfillment on the details: forgot to recharge the EV (in spite of being specifically requested & reminded and did not fill the washer fluid. poor fulfillment on the details: forgot to recharge the EV (in spite of being specifically requested & reminded and did not fill the washer fluid. More

My customer service representative Logan greeted me and walked me through the process. He offered me a beverage and let me know my options. The wait time was not long. The waiting area was equipped with am walked me through the process. He offered me a beverage and let me know my options. The wait time was not long. The waiting area was equipped with amenities. My wait was not long. when my vehicle was ready Logan came over and explained the next steps that were needed. Then I signed and was back on the road in no time at all. Thank Logan and Nissan of Roseville. More

Jeff was a very helpful person explained my necessary service needed helping me make a decision service needed helping me make a decision More

Jeff Jones - is an excellent service advisor. His team did an amazing job on my 100,000 mile checkup. His team did an amazing job on my 100,000 mile checkup. More