David Eichstaedt | Page 18

Amazing!!! Usually don’t care for dealerships, but helpful and prompt service was fantastic. Went in for a transmission service and brake light repair, was out before I knew it. helpful and prompt service was fantastic. Went in for a transmission service and brake light repair, was out before I knew it. More

by darrian.garrett Verified Customer Verified Customer

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Extremely disappointed and frustrated. I got the feeling they didn’t even look into my issue. I brought car in on July 14 to have a sunroof leak checked. Later in the day I called to check on the status a they didn’t even look into my issue. I brought car in on July 14 to have a sunroof leak checked. Later in the day I called to check on the status and they told me they had fixed the problem, that one of the drain tubes was clogged. I know this was not true since I had checked the drain tube myself and confirmed no blockage. It had rained heavily the day I brought the car in, and when I picked my car up as soon as I sat down inside and looked at the headliner it was soaked - problem not fixed!!! The fact that nobody would have checked this before handing the car back over to me is astounding. I went back inside and by that time everyone was gone in the service department, but another worker I stopped told me to call the service manager. I have not called the service manager yet because I honestly haven’t had any confidence that my concern would be adequately looked into and I don’t appreciate being lied to. On the other hand, I still have a car that leaks water anytime it rains which is a major point of stress for me. The panoramic sunroof leak issues on the Golf sportwagens Are well documented, so I would have thought they would have known exactly what my issue was, or at least do a little checking into it to figure it out. More

by DIGITLBATH Verified Customer Verified Customer

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They was supposed to top off all fluids but instead they marked everything down as n checked and filled ..but didn’t actually do a top off at all . Had to return to have them top it off marked everything down as n checked and filled ..but didn’t actually do a top off at all . Had to return to have them top it off More

by HEWINGDEREK Verified Customer Verified Customer

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2 other places couldn’t find what was wrong with my car. But you did! And you have a shuttle! I’ll bring my VW to you from now on! Thank you! But you did! And you have a shuttle! I’ll bring my VW to you from now on! Thank you! More

by p_l_dean Verified Customer Verified Customer

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If i could give 10 stars i would. Ive said it before and i'll say it again... this is the ONLY place i take my car too. Everyone in the service department is amazing! i'll say it again... this is the ONLY place i take my car too. Everyone in the service department is amazing! More

by Ashe Verified Customer Verified Customer

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Always great to work with Nick Imig. Makes everything very easy and convenient! Thanks again for your expertise and professionalism. Feel very comfortable working with Boucher VW. very easy and convenient! Thanks again for your expertise and professionalism. Feel very comfortable working with Boucher VW. More

by PETERSTEF34 Verified Customer Verified Customer

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In and out. Great service! My bill was less than expected and the muffins were fresh and delicious! Hot Starbucks coffee and cold bottled water. expected and the muffins were fresh and delicious! Hot Starbucks coffee and cold bottled water. More

by MIKE Verified Customer Verified Customer

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Did not and would not fix my rain sensor wipers under certified warranty. Had to take car back to dealer where car was purchased to get fixed. Would not recommend this dealer for service. certified warranty. Had to take car back to dealer where car was purchased to get fixed. Would not recommend this dealer for service. More

by M.PREMAS Verified Customer Verified Customer

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David was great! He answered my questions and didn’t pressure me to buy/pay for any other services that what i came in for. pressure me to buy/pay for any other services that what i came in for. More

by els2196 Verified Customer Verified Customer

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The Service Center at Boucher VW in Franklin is top-notch. From beginning to end they were very helpful, told me likely costs, ETA when my car would be ready, etc. Best service center in the biz! P top-notch. From beginning to end they were very helpful, told me likely costs, ETA when my car would be ready, etc. Best service center in the biz! Period! More

by kyle.t.buss Verified Customer Verified Customer

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