David makes a customer comfortable.
He answered all questions. And returned all calls in a timely efficient manner.
He answered all questions. And returned all calls in a timely efficient manner.
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by nsd10300
Feb 06, 2026 -
Koons Arlington Toyota responded
It’s great to hear that David provided clear answers and efficient follow-up to make you feel at ease. Thank you for the five-star rating and for choosing Toyota.
David was attentive and helpful during the purchase.
However, as a customer, I expect phone calls and messages to be returned as a basic measure of professionalism, not to mention courtesy. Such servi
However, as a customer, I expect phone calls and messages to be returned as a basic measure of professionalism, not to mention courtesy. Such service is regrettably in decline across all industries, and I was sorry to see it here. I had several calls that went unanswered, leading to frustration (mine) and confusion (mine) about what I needed to do about my transfer of registration and title, thus my rating of moderate satisfaction.
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by ajc
Verified Customer
Verified Customer
Jan 15, 2026 -
Koons Arlington Toyota responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
The experience was positive.
The sales team was helpful and knowledgeable. They provided clear information about pricing,financing options and vehicle features. I would recommen
The sales team was helpful and knowledgeable. They provided clear information about pricing,financing options and vehicle features. I would recommend for anyone looking to purchase a vehicle.
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by goyco.nelly
Verified Customer
Verified Customer
Nov 19, 2025 -
Koons Arlington Toyota responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Koons Arlington Toyota are glad to have you as a customer.
Staff was great that we dealt with.
Some of the other staff felt strange. Experience was great though!!
Some of the other staff felt strange. Experience was great though!!
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by starkt
Verified Customer
Verified Customer
Nov 15, 2025 -
Koons Arlington Toyota responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
David was very helpful in getting this deal done.
Great to work with. Definitely recommend.
Great to work with. Definitely recommend.
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by caseyg65
Verified Customer
Verified Customer
Nov 04, 2025 -
Koons Arlington Toyota responded
Casey, thank you so much for your wonderful review! We are thrilled that David had the opportunity to provide you with great service. We thank you for choosing Koons Arlington Toyota!
First choice was sold to another customer but salesperson
was able to provide comparable alternative.
was able to provide comparable alternative.
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by fredericdagreat
I came to koons by my friend recommendation to David and
bought 2024 Toyota camry. He is beyond and above in every aspects. He has excellent knowledge about the cars and their technical parts, excellent cu
bought 2024 Toyota camry. He is beyond and above in every aspects. He has excellent knowledge about the cars and their technical parts, excellent customer service and handling . concerning his behavior : he is polite and friendly he communicates effectively and efficiently.
David : Nice job keep going!
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by Fekede
Nov 15, 2024 -
Koons Arlington Toyota responded
Thank you for sharing your experience at Koons Arlington Toyota! We're delighted to hear that David provided exceptional service and helped you with your 2024 Toyota Camry purchase. We appreciate the recommendation, and we'll be sure to pass along your kind words!
lBEWARE of this dealership.
This dealership was paid to handle title work and tags and given a month to complete it, they have failed to do so and as a result my temp tags have
This dealership was paid to handle title work and tags and given a month to complete it, they have failed to do so and as a result my temp tags have expired and I can no longer use my vehicle. I was promised another set of temp tags and haven’t received anything. I’d never use these people again and I’d suggest you’d reconsider
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by Wbrockii
Jun 17, 2022 -
Koons Arlington Toyota responded
I sincerely apologize for any delay in processing your paperwork. We want the finance process to be seamless and regret we fell short this time. I will use this review as a learning opportunity but also want to be sure I get you an update on your temporary tags. I am going to look for your contact information, but in the meantime, please consider reaching me directly. Best, Ashley Sanchez - Customer Relations Manager - ashley.sanchez@koons.com
They lied to me about the car and had me fly out to get
it. When I saw the car wasn’t what was posted, they refused to pay for my flight. Will NEVER buy from them and they shouldn’t have a spot to sell on
it. When I saw the car wasn’t what was posted, they refused to pay for my flight. Will NEVER buy from them and they shouldn’t have a spot to sell on your website.
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by joel.I
May 23, 2022 -
Koons Arlington Toyota responded
Joel, I am concerned to read this feedback. Our intention is never to misinform or inconvenience our guests, so I am sorry that we gave you the wrong impression. If you would be willing to discuss the details with me, I would appreciate the opportunity to clear things up. I will look for your contact information, but please don't hesitate to reach out to me as well. Thank you, Ashley Sanchez - Customer Relations Manager - ashley.sanchez@koons.com
I had a great experience with Koons. Christian Johnson is
an awesome sales rep. Very professional and genuine. Highly recommend. David Enciso was also fantastic. They went out of their way to help me.
an awesome sales rep. Very professional and genuine. Highly recommend. David Enciso was also fantastic. They went out of their way to help me.
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by Cam Tesone
Jun 05, 2020 -
Koons Arlington Toyota responded
Thanks for taking the time to review Koons Arlington Toyota! It makes us happy to hear that Christian and David treated you to the five-star service that we strive for. Safe travels!