David Escalante | Page 5

Certified Benz & Beemer responded

Dear Eric: We are very disappointed (but unfortunately not surprised) to read your review. Rest assured, Certified Benz & Beemer is not in the business of wasting the time of our customers. While you did send photos of your vehicle prior to coming to our dealership, it is CBB's policy that it will not make a firm offer on the value of a trade-in without a physical inspection of the vehicle, regardless of whether there is an offer from another dealership. When we did have a chance to inspect the vehicle, we noted that the had been paint work done to the front of the vehicle. The inspection also revealed that the vehicle needed rear brakes and a battery. Taking into account these expenses, a trade-in offer was lowered than you expected. When we tried to explain the basis for the lower offer, you asked for your keys and left. We understand that you were not happy with your interaction with our Sales Manager and have shared your comments with our Management Team in an effort to improve our communication with our customers. That said, both our General Sales Manager and General Manager each attempted to reach out to you to get more information regarding the paint issue in an effort to see if we could work something out. However, you were not interested in communicating with us and preferred to post negative reviews on social media. I personally welcome the opportunity to speak with you about your experience to see if there is anything that I can personally do to assist you. Sincerely, Jack Schneider, Owner

Certified Benz & Beemer responded

Dear gmanagr: We strive to provide our customers with outstanding service and are delighted that you appreciated that from Danny and David. Thanks so much for your business and we are excited that you intend to return again in the future.

Certified Benz & Beemer responded

Dear Valeria19: We couldn't be happier that David was so attentive and helpful with your recent Land Rover purchase. Thanks so much for your kind words and support. Please let us know when we can ever assist you again.

Certified Benz & Beemer responded

Dear Matt: We couldn't be happier to hear that Dana, David and the CBB team were so friendly and helpful with your recent purchase. Thanks for your patronage as well as your recommendation of CBB to others. Please let us know when we can ever assist you again.