Needed emergency service and the team was quick and
efficient. I will be coming back for sure!
efficient. I will be coming back for sure!
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by CSG
Service Price Transparency
Jun 23, 2023 -
Audi Brookline responded
We really appreciate you taking the time to leave Audi Brookline this awesome review, thank you!
I have bought three cars from Audi Brookline, 2 for me
and one for my mom and if my dad still wants to drive when his lease ends I'll buy another for him! They are excellent and have taken amazing care of
and one for my mom and if my dad still wants to drive when his lease ends I'll buy another for him! They are excellent and have taken amazing care of us. Service is excellent - get the Audi care plan! All my oil changes and service are free and taken care of super quickly.
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by Local
Service Price Transparency
Other Employees Tagged:
Louis from service
Jun 23, 2023 -
Audi Brookline responded
Thank you for the amazing review! We're so glad to hear that you and your family have had such a positive experience with Audi Brookline. Our team is committed to providing excellent service, and we appreciate your loyalty. Drive safely, and we look forward to serving you again in the future!
Did what they promised and when they promised.
Very professional staff. Video review was a nice surprise.
Very professional staff. Video review was a nice surprise.
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by drichman68
Service Price Transparency
Other Employees Tagged:
Bill
Jun 23, 2023 -
Audi Brookline responded
We're so glad to hear that you had a positive experience with our professional staff at Audi Brookline! Thank you for taking the time to leave us a great review. We hope to see you again in the future!
I came in unexpectedly on somewhat of an emergency, and
was taken in immediately. Bill Kramer took great care of me and I had an excellent experience overall
was taken in immediately. Bill Kramer took great care of me and I had an excellent experience overall
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by ddh
Service Price Transparency
Other Employees Tagged:
Bill Kramer
Jun 21, 2023 -
Audi Brookline responded
We're so glad we could assist you in your time of need, and that Bill provided excellent care during your visit. Thank you for the great review!
This is a very welcoming dealership, with workers being
wonderful. This place is kept nice and tidy.
wonderful. This place is kept nice and tidy.
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by cruzkarina71
Jun 05, 2023 -
Audi Brookline responded
Thank you for trusting Audi Brookline with your business! We appreciate your wonderful feedback and look forward to your next visit!
Kevin was a true professional and we were very pleesed
with the service and the loaner car.
with the service and the loaner car.
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by George
Service Price Transparency
Other Employees Tagged:
Kevin
May 26, 2023 -
Audi Brookline responded
Thank you for sharing your review, George! We're so happy that Kevin earned your 5 stars! -Audi Brookline
Excellent place to have your car serviced and it is a
convenient to get to from my home.
convenient to get to from my home.
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by israels127@aol.com
Service Price Transparency
May 22, 2023 -
Audi Brookline responded
Thank you for trusting the Audi Brookline team with your service needs! We appreciate your business and look forward to seeing you next time!
I scheduled an appt to have my seasonal tires, which the
dealership stores at an exorbitant rate, put on my car.
Herb Chambers Audi had neglected to take them out of storage, so, they were not on site a
dealership stores at an exorbitant rate, put on my car.
Herb Chambers Audi had neglected to take them out of storage, so, they were not on site and available to be put on the car.
They were also doing an oil change, which they did not charge me for, in order to make up for the error. This was the right thing to do, but doesn't make up for my time wasted.
I will need to make time to go back again, compounding the mistake and sloppy service.
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by Plipson
Service Price Transparency
May 23, 2023 -
Audi Brookline responded
Plipson, I'm sorry about what occurred. We always aim to provide our guests with efficient and professional service, and it sounds like we missed the mark in this case. I appreciate your feedback on the matter, as I understand how valuable everyone’s time is. Please reach out to me directly at your convenience so we can discuss a time that is convenient for you to switch out your tires. Thank you, Tim Veiga - General Manager - tveiga@herbchambers.com
The service is excellent —- Mais is super—the loaner was
ready—things were done on time, and right
ready—things were done on time, and right
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by Bear
Service Price Transparency
May 12, 2023 -
Audi Brookline responded
Thank you for the positive feedback! We appreciate you taking the time to share your experience and hope to see you again next time here at Audi Brookline!
May 09, 2023 -
Bear responded
This is my review
Very professional from greeting to competition
Luis
explained everything
He is excellent at customer service
explained everything
He is excellent at customer service
More
by Paulchaet
Other Employees Tagged:
Luis service advisor
May 08, 2023 -
Audi Brookline responded
Paul, we're glad to hear that Luis provided you with excellent customer service and explained everything for you. Our team at Audi Brookline is committed to professionalism from start to finish, so reviews like yours make our day! Thanks for sharing your experience with us!
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