David Greenlaw

They are honest and thorough. David Greenlaw takes excellent care in making sure you know all of your options and takes time to explain everything. David Greenlaw takes excellent care in making sure you know all of your options and takes time to explain everything. More

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David Greenlaw is my service advisor. He is so kind and helpful every time. I think he is great and a real asset to Lia Toyota! He is so kind and helpful every time. I think he is great and a real asset to Lia Toyota! More

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David Greenlaw is awesome! Very friendly and helpful without being pushy. He offered his recommendations and suggested things that could wait until the next visit, as well. Very friendly and helpful without being pushy. He offered his recommendations and suggested things that could wait until the next visit, as well. More

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Poor communication skills. They are far away of their schedule. I was scheduled for 4:30. I was in at 4:10, did formalities, received a text from the staff in charge. It was th They are far away of their schedule. I was scheduled for 4:30. I was in at 4:10, did formalities, received a text from the staff in charge. It was the only text I received till 6:30 pm. At 6:20, I started worrying and asking for my car. No one knew the status of my car. The gentleman I was talking to went to the back, talked to the mechanic, came back to the common area, avoiding me. At that time, I observed through the glass door, my car being finally put on the oil change deck. 8 min later, I saw them lowering the deck with my car on it. Oil change was already done in 8 minutes. They drove my car out of the oil change station to hand it to me. It took me 2 Hours 17 minutes for an oil change that lasted 5 minutes: this is a problem! The second problem, is it technically OK to do an oil change in 5 minutes? I just think this place is not a good place to go. Sorry for having been so long. I just needed to vent. Last year, I almost lost my engine after an oil change at this same place. They did not put correctly the plug after oil change and I lost all the engine oil on Route 90, driving with an oil empty engine. More

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David Greenlaw, service personnel, always takes very good care of me. If I have any issues, he takes care of them right away. care of me. If I have any issues, he takes care of them right away. More

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My service rep, Mr. David Greenlaw is very knowledgeable about my Toyota vehicle and I was very confident that service would be excellent. It was a pleasure to deal wit David Greenlaw is very knowledgeable about my Toyota vehicle and I was very confident that service would be excellent. It was a pleasure to deal with him. Lia Toyota is lucky to have him in their employ. If I need further service I will be sure to seek his assistance. Robert Knihnicki, East Longmeadow, MA More

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I recently brought my car in for service after not having been there for several years. Everyone was friendly and kind, especially David Greenlaw. He went above and beyond to entertain my 5 year old while we been there for several years. Everyone was friendly and kind, especially David Greenlaw. He went above and beyond to entertain my 5 year old while we waited for my car to be checked in. More

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I have been visiting this dealership for the last 7 years; very comforting to know my vehicle is always well cared for. years; very comforting to know my vehicle is always well cared for. More

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My experience at LIA toyota to say the least was excellant. David , who took charge of overseeing my car needs, did an outstamding job and very professional manner. GOOD JOB DAVID. excellant. David , who took charge of overseeing my car needs, did an outstamding job and very professional manner. GOOD JOB DAVID. More

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Service always makes sure my car is in tip top shape. . The staff in the service department are top notch... . The staff in the service department are top notch... More

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