On Saturday, we went to Lia Toyota to check out a RAV4. Our sales person dissed “Ma & pop” car businesses within the first few minutes of negotiations on the car. I am a huge supporter of small businesses and purchased my current car from one with no troubles. That was strike #1. We decided to purchase the car and had an appointment for Wednesday before Thanksgiving to pick it up. Tuesday night, they cancelled the appointment and scheduled it for Friday morning at 10am. We changed our schedule and went on Friday for 10:00. At 10:20 they came out to let us know they were running behind, it would be another 10 minutes and ‘sorry for the misunderstanding’. Misunderstanding? The car was NOT ready at that time either. We ended up getting our check back and walked out without the vehicle. I’ll NEVER set foot in Lia again, nor would I ever recommend this dealership. Finance manager was rude, sales manager abrupt.