"Raul gave me excellent service, very professional. Thank..."
Raul gave me excellent service, very professional. Thank you very much for the service. I definitely recommend Raul and David for anyone looking to purchase a Toyota.
"The entire experience was average compared to luxury car..."
The entire experience was average compared to luxury car dealerships. Sales department was inconsistent in their initial price offer vs the final price paid on the day of sale. Overall an average experience with room for improvement in making a customer fee like they got the best deal in town.
"Pedro Segura is the salesman who sold me my new 2021..."
Pedro Segura is the salesman who sold me my new 2021 Prius XLE yesterday and I would like to say that I am very happy with the way he handled the deal. I came into the dealership looking for this particular model and Pedro was extremely polite and caring about my desire to own this car. Pedro explained all the features in great detail and with enthusiasm. Pedro was extremely friendly to me and he instantly became very likeable to me through the entire transaction. He listened to me carefully and answered all of my questions with great professionalism. I'm proud that westchester Toyota has Pedro Segura on staff as I am confident that he extends his professionalism and courtesy to any and all Toyota customers. I am happy and proud with my experience with Pedro. I thank him and Toyota for I am a long time Toyota customer for 15 years and Pedro is one the nicest persons and he is one of the best.
Quinten Williams, Very happy customer
"I want to thank Mr. Pedro Segura for the enthusiastic..."
I want to thank Mr. Pedro Segura for the enthusiastic work he did showing me the Corolla and the Rav4 and clearly explaining tome the advantages of one over the other. Because of all his dedication and clear explanations I was able to confidently make a choice.
I love my Rav4!!!
"Raul was great and honest. Overall great experience on..."
Raul was great and honest. Overall great experience on trade in and new used Tesla. I would recommend this dealership to a friend in the future.
Other Employees Tagged:
"Drove home with the car I wanted"
I went car shopping with my son and ended up driving home with our new car! The model and color that I wanted happened to be on the lot and the process was very easy to take the car home that day. Teamwork was smooth and efficient, from sales to insurance to financing. Overall a great experience.
"I want people to read my experience with Westchester..."
I want people to read my experience with Westchester Toyota in Yonkers.
I visited Westchester Toyota dealership in Yonkers on Sunday November 3, 2019 and dealt with Jose(the salesperson). I signed a buyers agreement to purchase a 2018 Toyota Sienna. I put a $500 deposit down and told Jose I would get the loan on my own and would keep him informed.
All the paper work for the bank loan was submitted on Sunday evening and the bank called Monday morning 11/4/19 to advise all paperwork was received and they would give me an answer the following day. I called on Monday 11/4 and advised Jose who said he would let his manager know. On Tuesday 11/5/19 I received word that the loan was approved and advised Jose that I would be getting the check sent to me via FedEx on Wednesday 11/6. My credit card was charged for the $500 on that very same day- Tuesday 11/5. Jose advised he would let his manager know and advised he was off on Wednesday so we settled on my coming into dealership on Thursday 11/7 to pick up the car.
On Thursday morning I called to say I would be coming in and Jose said ok -- see you at around 5pm.
About an hour later I received a call from a David Grin who is the Financial Service Manager who advised the car was sold on Wednesday 11/6/19. I was in shock as to how this could happen especially since I was in constant contact with the salesperson every step of the way (took all of 36 hours to receive approval for loan and have check sent to me).
The financial service manger didn't want to listen to me as he kept saying that my $500 deposit was marked as refundable and they did not have to hold the car for me. Strange huh that after speaking to Jose (salesperson) on Tuesday 11/5 that my credit card was charged for the $500
Totally dishonest and deceitful
The Financial Service manager kept saying I can get my $500 refunded to me or they could look for a comparable car.
I had already put the car on my insurance and had to have it removed from my policy. I also had to send back the bank check as it was written out to Westchester Toyota.
I had previously purchased a RAV4 from them but I can tell you now I will never buy anything from them again!
I am reporting them as well to the Better Business Bureau
I also reported then to Toyota Headquarters.
I can only surmise it was one of three things: they got a higher price for the car, or sold it to a friend or someone they knew, or the person purchasing the car went through them for the loan which was at a higher interest rate.
The salesperson Jose could not give me an explanation as to how this happened.
Deceitful and dishonest!
"Went to the dealer with my wife to get a Tesla. Mr John..."
Went to the dealer with my wife to get a Tesla. Mr John Madera was very helpful! He went above and beyond to make sure all our questions are answered. Mr John and David delivered excellent quality service to us throughout the buying process. They were very very helpful! Will recommend anytime!
"Amazing customer service"
- Red Camry
Salesman was very attentive to my comfort and needs of getting the car that was suitable to my budget. The rest of the staff was also great with a lending hand.
Would recommend the dealership and salesman to others. Thank you!
"Love my Rav4 "
Although I know I drove my salesman crazy he was patient and attentive. Ultimately got me a great deal on my new rav4 adventure. I hope to have many