David Heimgartner | Page 2

Horrible service "Worst experience ever at any dealership!" I have been a Chrysler/Jeep/Dodge owner for over 10-15 years and this is the worst experience I have eve "Worst experience ever at any dealership!" I have been a Chrysler/Jeep/Dodge owner for over 10-15 years and this is the worst experience I have ever had with a dealership, specifically their service department. First let’s start with our Chrysler van that got an oil change before an 8hr road trip back in 2012. That oil changed ended with my husband on the side of the road trying to figure out why our gauge was running hot. We pulled on the side of the interstate only to find out ALL the oil was leaking because the service guys had left two caps on making it not seal/close correctly. We called to let them know and told us that they were sorry and that they would like to credit us $10. 😑. We never went back after that until this past August (2018) Our AC went out on our Jeep so we brought it in on the 12th of August. They have had the vehicle for almost 3 weeks now and have no idea when the part ordered will arrive. They are refusing to give me a loner car or give me my car back until the part comes in. The local dealership and corporate Chrysler keep giving us the run around about the expected time frame and their ability to issue a loaner vehicle. They keep saying only the other one can authorize it while giving no care to their customer. I dropped the car off for service on August 12th for a scheduled early AM appointment the 13th. I was originally told the car repair (simple AC switch not working) would be completed on August 20th as the part arrived the weekend prior. I was then told the part actually was not there but would arrive August 22nd. After not getting a call from the dealer, I contacted them and found out that the part actually was not coming on that date. They have not kept in touch about the status or changes. We have had to call to see what is going on multiple times. We were told they cannot guarantee me the car will be available by September 10th. This dealership has been so misleading I frankly will never trust them again to work on my cars. To top it off they will not even allow me to get my car back stating some federal code. It is common sense as a management team to offer a loaner vehicle to a customer who is in this situation (no car for what will be over five weeks) however this dealership will not authorize it. Evidently they could care less about their customers. It is basically as if they have stolen my car which was running fine but needed AC repair. It will now sit idle on their lot for over a month before I can possibly get it back which will in no doubt lead to other mechanical issues due to the fluids sitting in the engine. Guess where I am NOT bringing it to when it acts up. Wonder if they will want to give me another $10 credit 😒. It is absolutely unacceptable! More

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Worst experience ever at any dealership! I have been a Chrysler / Jeep owner for almost 10 years and this is the worst experience I have ever had with a dealership, specifically their service I have been a Chrysler / Jeep owner for almost 10 years and this is the worst experience I have ever had with a dealership, specifically their service department. They have had my vehicle for almost 3 weeks now and have no idea when the part ordered will arrive. They are refusing to give me a loaner car or give me my car back until the part comes in. The local dealership and corporate Chrysler keep giving me the run around about the expected time frame and their ability to issue a loner vehicle. They keep saying only the other one can authorize it while giving no care to their customer. I dropped the car off for service on August 12th for a scheduled early AM appointment the 13th. I was originally told the car repair (simple AC switch not working) would be completed on August 20th as the part arrived the weekend prior. I was then told the part would arrive August 22nd but after not getting a call from the dealer I contacted them and found out that the part actually was not coming on that date. I am now being told they cannot guarantee me the car will be available by September 10th. This dealership has been so misleading I frankly could never trust them again to work on my car. To top it off they will not even allow be to get my car back stating some federal code. It is common sense as a management team to offer a loaner vehicle to a customer who is in this situation however this dealership will not authorize it. Evidently they could care less about their customers. It is basically as if they have stolen my car which was running fine but needed AC repair. It will now sit idle on their lot for over a month before I can possibly get it back which will in no doubt lead to other mechanical issues due to the fluids sitting in the engine. This is absolutely unacceptable! Two messages were left with the GM and of course he has not contacted us back. More

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Smooth and Painless It's rare that an salesman and a dealership make a car buying experience enjoyable. I know I am not the first person to say this but I know I am in th It's rare that an salesman and a dealership make a car buying experience enjoyable. I know I am not the first person to say this but I know I am in the minority here. Stephen (salesman) and David (GM) made this an experience that will have me coming back to them again! Incredible job gentlemen. Thank you again! More

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Your going to Love your new ride Vehicle #2, Almost a year ago to the date, I purchased the Wifey a Vehicle from CDJR of Franklin. I was pleased with the whole experience I told them Vehicle #2, Almost a year ago to the date, I purchased the Wifey a Vehicle from CDJR of Franklin. I was pleased with the whole experience I told them I would be back for my Charger. Long story short I came back met up with Jordan and we started to piece the deal together. I knew what I wanted and Jordan took the time show me my options. Jordan was very knowledgeable, professional and patient. I remember Jordan saying “ Let’s drive it, if you don’t love it, I am not going to sell you the car. You have to LOVE cause it’s a huge purchase.” Most salespeople will give you a thousand different reasons to Love it, not Jordan. You had to give him the reasons you Love it. As a salesman myself I can respect that. When it came time to close Jordan and David worked hard to get me the deal, I had to have to make it work, Then Jordan and Kris stood after closing well we finalized the deal. Needless to say I’m Loving my Dodge. Overall I would say that most people feel like when you go to dealership your getting ready to leave something on the table. So take it from a return customer and one day returning customer that CDJR of Franklin will not only go out their way to make sure you enjoy your new car purchase experience but that you Love the vehicle you take home. Save yourself some time , money , and grief go visit Jordan Williams and the rest of team CDRJ. Tell them Jesse sent you. You’re going to LOVE your new ride. More

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Great and Trusting Dealership! About a year ago I purchased my vehicle at Franklin CDJR. My experience has been nothing but amazing and the people have been so kind and understandin About a year ago I purchased my vehicle at Franklin CDJR. My experience has been nothing but amazing and the people have been so kind and understanding. I had no issues with my purchase, I have had all my maintenance work done there, and Jordan Williams even called me to follow up with my purchase periodically to make sure things went well and that I love my vehicle. He even called me a year after my purchase to check in! The customer service and follow up with me has been excellent, and they have made me a customer for life. Thank you for taking care of me and showing me that great customer service still exists. You guys rock! More

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