David Heimgartner

Service department Advisor Brandon, management TJ , David did excellent job , all of them are very professional and experienced and excellent service and maintenance did excellent job , all of them are very professional and experienced and excellent service and maintenance More

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AVOID! Ordered a car, was told about doc fee, but negotiated to have it waived. Was NOT TOLD of any other fees, so assumed there wouldn't be any. When picki Ordered a car, was told about doc fee, but negotiated to have it waived. Was NOT TOLD of any other fees, so assumed there wouldn't be any. When picking up car, still no mention of fees, so I assumed they were honoring our agreement. But upon payment, was charged $800 doc fee, $75 business office fee, $5 tire fee, and $125 for some other made up fee. Asked GM to at least refund $800 doc fee, but he only apologized for the "confusion". There's no confusion, I was purposely misled. More

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I was very pleased with my new vehicle purchase. My salesperson Brandon was excellent, I had a great experience. salesperson Brandon was excellent, I had a great experience. More

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Wish there was a score below 1 star! f you live in the Nashville area, save yourself a lot of problems and DO NOT buy or service a vehicle at Franklin Chrysler Dodge Jeep Ram! The absolute worst service I Nashville area, save yourself a lot of problems and DO NOT buy or service a vehicle at Franklin Chrysler Dodge Jeep Ram! The absolute worst service I have ever experienced in over 20 years! I normally do not post things like this, but I feel so compelled to help others not end up dealing with the issues we are. The extreme lack of professionalism, mismanagement, and DAMAGES we have had to deal with because of this dealership is truly mind-blowing. Can you imagine going to pick up your vehicle (after the 5th time they were suppose to fix it and over 2 collective months of it being at the dealership) and there are now *new* major interior and exterior damages that occurred while it was being serviced? Almost every time we have brought in our Jeep, it has incurred damages by this dealership. It also "mysteriously" is missing 3/4 of a tank of gas when we pick it up. It is totally unacceptable. Please heed this warning! I am seriously considering standing on the street outside this dealership with a sign warning others. It's just THAT BAD. I wish someone would have done this for us before we purchased our new Jeep here last year. We love the Jeep, but 150% regret buying from this dealer. More

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Buyer beware of purchasing off of the internet. Price advertised and emailed was NOT the price when I met the salesperson (Mr. Clay) for delivery. They added every protection plan that increased the pric advertised and emailed was NOT the price when I met the salesperson (Mr. Clay) for delivery. They added every protection plan that increased the price over $3,000. When I asked, the finance person (Hanna) told me it would be adjusted and credited toward my loan amount. I was told to sign and it would be adjusted. Hanna is no longer with the company, It has been 3 months and Mr. David Heimgartner has been little help. I have purchased many vehicles on the internet for my business and this is the first time a dealership has taken advantage. Major disappointment. More

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Go visit Kap (Kenneth) Brinkley he worked very hard to get us everything we wanted and he did. Very impressed with how he explained everything and was there through the whole process and on top of the he get us everything we wanted and he did. Very impressed with how he explained everything and was there through the whole process and on top of the he answered me at 2 in the morning and still was able to get what I needed in order to close the deal. Best experience on sales by far. So happy with my purchase will use him in the future again. Thank you franklin cdjr for having this man as a part of your team. More

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Loved the great experience of my purchase thanks to my great salesman Joe Brooks. the process was so smooth and i never felt pressured at all during the buying process. great salesman Joe Brooks. the process was so smooth and i never felt pressured at all during the buying process. More

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If you are in the market for a new vehicle, do yourself a favor and save yourself the headache of dealing with other dealers and contact Hunter Stinson for your car purchasing needs. He will get you squared favor and save yourself the headache of dealing with other dealers and contact Hunter Stinson for your car purchasing needs. He will get you squared away. Thanks Hunter More

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The service department is horrible. Franklin Ram had misdiagnosed the issue with my vehicle and made unnecessary repairs that cost thousands of dollars. They did not follow the manufac Franklin Ram had misdiagnosed the issue with my vehicle and made unnecessary repairs that cost thousands of dollars. They did not follow the manufacturer's technical service bulletins for the vehicle and just started replacing parts with no understanding of the manufacturer's repair procedure. This fact was confirmed by Ram customer service. I asked the general manager for a refund of the unnecessary repairs and I was denied. This is the problem with the majority of businesses today. No one wants to take responsibility for their mistake. Lesson learned...take your business elsewhere! More

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Excellent dealership The General Manager, Sales Person and Service Writer exemplified the meaning of great customer service. That type of quality customer service is rare The General Manager, Sales Person and Service Writer exemplified the meaning of great customer service. That type of quality customer service is rare in today’s business environment. Thank you for taking care of me. More

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