David Hemingway

Extremely disappointing experience I was actively purchasing a 2021 Toyota Tundra TRD Pro from this dealership. I had communicated with the sales team, provided my driver's license and insurance info purchasing a 2021 Toyota Tundra TRD Pro from this dealership. I had communicated with the sales team, provided my driver's license and insurance information, submitted a credit application, and had my credit pulled by multiple lenders as part of the financing process. I was prepared to complete the purchase. We had also already discussed travel arrangements for me to come from Indiana to Tennessee to pick up the truck. I had invested significant time into the transaction and was making plans based on the expectation that the purchase was moving forward. I was then informed that the truck had been sold to another customer because of an internal communication error. According to the General Manager, another manager was working a second deal on the same vehicle and was unaware of my transaction. The GM apologized and acknowledged that the situation should not have happened. Mistakes happen, but what was especially disappointing was what happened afterward. The GM offered to help locate another black V8 TRD Pro for me and gave me the impression that the dealership would make an effort to help resolve the situation. I followed up, but ultimately received little to no meaningful follow-through. The most frustrating part wasn't simply losing the truck. It was that I had already provided personal information, gone through the financing process, had my credit pulled, and begun making travel arrangements to purchase a vehicle that the dealership ultimately sold to someone else because of an internal breakdown in communication. I understand that vehicles can sell quickly, and I understand that mistakes can happen. What matters is how a dealership handles those mistakes afterward. In this case, the initial error was disappointing, but the lack of follow-through after management acknowledged the mistake was what ultimately left the worst impression. I ultimately found and purchased another Tundra from a different dealership. I would recommend making absolutely certain that your vehicle is actually secured before investing significant time, providing personal information, making travel arrangements, or proceeding with financing. More

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It’s refreshing to work with a dealership that truly values customer service and treats people with honesty and respect. I highly recommend them to anyone looking to purchase a vehicle or have their veh values customer service and treats people with honesty and respect. I highly recommend them to anyone looking to purchase a vehicle or have their vehicle serviced. More

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