

17 Reviews
Write a Review17 Reviews of David Hess
August 13, 2025
I've been dealing with BMW of Owings Mills (fka Northwest BMW) for decades. The experience is always outstanding. BMW) for decades. The experience is always outstanding. More
Other Employees Tagged: Karen Anderson
August 03, 2025
Overall car buying experience and service are excellent and they all worked like a team. and they all worked like a team. More
Other Employees Tagged: Daniel Kim, Eric Lowery, Karen Anderson, Howard Mei, Daniel Cushner
July 17, 2025
Great experience at Owings Mills BMW! The staff were very attentive and got me in and out. The staff were very attentive and got me in and out. More
Other Employees Tagged: Daniel Kim
July 17, 2025
Excellent Service Center, staff is always very helpful, vehicle is always ready as promised . Answered all my questions. vehicle is always ready as promised . Answered all my questions. More
Other Employees Tagged: Imran Javed, Michelle Jackson, Howard Mei, Mark Johnson, Derrick Edwards
July 16, 2025
Great sales team, very professional. They answered every question and made my purchase which started online very easy to navigate. Miguel, Daniel, and Jesse to great care of me! They answered every question and made my purchase which started online very easy to navigate. Miguel, Daniel, and Jesse to great care of me! More
Other Employees Tagged: Daniel Kim , Miguel
June 19, 2025
Howard was both very knowledgeable on the BMW’s and his professionalism was superb. Not to mention his sense of humor was fun. professionalism was superb. Not to mention his sense of humor was fun. More
Other Employees Tagged: Howard Mei
June 06, 2025
The staff are always polite courteous friendly and professional. They take time to explain everything and every step so I understand what is going to happen, they are knowledgeable. I am always made t professional. They take time to explain everything and every step so I understand what is going to happen, they are knowledgeable. I am always made to feel that I am a valued customer. More
Other Employees Tagged: Daniel Kim, Michelle Jackson, Karen Anderson, Daniel Cushner, Mark Johnson, Derrick Edwards
May 22, 2025
I have been coming to BMW of Owings Mills for nine years, for service and to purchase new BMWs, and have always received consistently outstanding service from the service and sales departments alike. Unlike for service and to purchase new BMWs, and have always received consistently outstanding service from the service and sales departments alike. Unlike other dealerships, BMW of Owings Mills treats you with respect and professionalism which is very much appreciated. Mark and Michelle in the service department are simply a pleasure to work with and clearly are dedicated to outstanding customer support. I highly recommend the service department of BMW of Owings Mills! More
Other Employees Tagged: Michelle Jackson, Mark Johnson
May 07, 2025
I felt the process of getting it done was simple, however every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my dr every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my driver side seat and someone attempted to wipe it which left the seat dark and shiny. My car is a BMW X7M 2024. When bringing it to the original place that I bought it, I would hope a 130k car would be handled with car. It was treated like a beater. I am nervous to return for my next service. I've also had occasions where the music was on different channels and the driver seat is never repositioned back correctly. I would have expected more from BMW service center and each time I return I'm disappointed. More
Other Employees Tagged: Imran Javed, Daniel Kim, Michelle Jackson, Eric Lowery, Karen Anderson, Howard Mei, Daniel Cushner, Mark Johnson, Derrick Edwards , Why I am rating specifically named people, I don't know them by name/