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31 Reviews of David Howell
October 13, 2025
Was told to make an appointment for my extra key to get programmed. I was told it would be an hour long appointment. I had to take off work for the 3 pm appointment because the lady booking the appointment programmed. I was told it would be an hour long appointment. I had to take off work for the 3 pm appointment because the lady booking the appointment didn’t want to make an appointment after 2:30. After arguing with her she did push it to 3 pm. I still don’t understand that one because if it’s only an hour appointment, they could have scheduled it for 4 PM. Anyways, after I got there, I slept for over an hour just to be told that they needed a code from Kia and could not program my car key. This was after I had waited for six weeks for them to even get the key to me. After throwing a fit, the manager did finally make it to where they came to my town to pick up my car and program the key and return my car to me. I hope they have better service in the future!Strike out this time. More
by mdf1014
Verified CustomerOther Employees Tagged: Jasmine Gutierez, Sam Creveling, Harold Story, Patrick Conaway, Breana Hoffman
October 06, 2025
After having my car in 3 times to try to locate a noise it was making when I brake, they continue to say it is normal. I have had several new cars in my life and none have made noise upon braking. I took it was making when I brake, they continue to say it is normal. I have had several new cars in my life and none have made noise upon braking. I took it in an asked for them to keep it several days and drive it as they were having trouble hearing it. I left it there 3 days and when they called and said nothing was wrong I noticed the odometer had increased by (2) miles. So not much effort and they said this was normal as brakes break in. So I am to suppose to consider a thumping noise normal. Pretty sad. So I will look to have it and our Sportage serviced somewhere else. David Howell was very nice and polite and explained he was not a technician and said he was sorry. More
by dismukedc
October 05, 2025
Such good service from Patrick and Kia Optima. Everyone was respectful and kind. My needs were all met. Thanks to Kia Optima. My Kia Optima has served me well. Everyone was respectful and kind. My needs were all met. Thanks to Kia Optima. My Kia Optima has served me well. More
by Franceiljohnson
Other Employees Tagged: Harold Story, Patrick Conaway, Breana Hoffman
September 20, 2025
Worse service we've EVER had! James in the service dept. was terrible! He would say we're getting our car a certain date then we wouldnt6hear from him. We don't live in Oklahoma s James in the service dept. was terrible! He would say we're getting our car a certain date then we wouldnt6hear from him. We don't live in Oklahoma so I pray we don't have to do business with them again. More
by CHIP.HANSON01
Other Employees Tagged: Jasmine Gutierez, Sam Creveling, Derek Pressler, Kyle Collins, Harold Story, Patrick Conaway, Breana Hoffman , I'm giving 1 star to everyone because I feel everyone there should be making sure the service dept is doing their job!
September 19, 2025
Great customer follow up, these folks do a Great job in taking care of the customer. taking care of the customer. More
by Kashif3
Other Employees Tagged: David Servais, Sam Creveling
September 19, 2025
A huge shoutout to David Howell in the service department at kia downtown. They were incredibly helpful and knowledgeable when I brought my car in for oil change and fob programming. at kia downtown. They were incredibly helpful and knowledgeable when I brought my car in for oil change and fob programming. More
by Alfredo
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