David Kieffer

I felt like I was taken advantage of because every time my service advisor returned to me the price kept going up. I was aware there would be a $249.00 diagnostic fee which would go towards the price of th my service advisor returned to me the price kept going up. I was aware there would be a $249.00 diagnostic fee which would go towards the price of the repair if I decided get it fixed. I was advised what the problem was and that the part would be $200-$250 so told them to fix. Came back to me after I authorized the repair and was told the part was $400.00. So I decided to leave and pay the $249.00 diagnostic fee and then was told it would be $315.00 because they spent extra time on. it. So I decided to get it fixed because at this point I felt stuck and they knew it. What was supposed to $375.00 fix turned out costing me $625.00! My service advisor said I even looked to see if I had any coupons to apply to this for you and I'm sorry I don't. So I left the dealership very unhappy and I felt that the entire event was bait and switch from beginning to end. When I arrived home I decided to look on their website and low and behold there was a $50.00 coupon that could have been used but I trusted his word...he LIED! and why am I surprised? And it wasn't even the $50.00 at this point it was the lie. A day later I received an satisfaction email from Dayniel Alfonso, Service Director stating "If anything about your visit didn’t exceed your expectations, please let me know and I will do all I can to resolve your issue." So I called him twice left messages explaining all of the above. Did he ever call back NO, so what does that tell you about this dealership nothing good. I waited almost two weeks to write this thinking I might get a call back from the Service Director but when I didn't it was time to start typing. We bought a truck from CC CDJR and my car was purchased at Galeana but thought I'd give this dealerhip my service business but going forward I'll be headed back to CDJR of Fort Myers unless Dayniel Alfonso decides to make this right as he promised in his email and return my calls. Very sad that they have no self respect... More

by murphy Verified Customer Verified Customer

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No follow up to texts, needed a issue looked at before i went north for summer, didnt respond so i will have it looked at when i get home. went north for summer, didnt respond so i will have it looked at when i get home. More

by orsanfloatservice Verified Customer Verified Customer

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Always a good experience The dealership has been good about getting my repair needs taken care of about getting my repair needs taken care of More

by gfo3rd Verified Customer Verified Customer

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Communication was very poor, they did not do the job they were supposed to do. They seemed confused as to what needs to be done and I took the truck away from them and I took it to the dealership where I bou were supposed to do. They seemed confused as to what needs to be done and I took the truck away from them and I took it to the dealership where I bought it. They fixed it More

by Nivh Verified Customer Verified Customer

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Rude. Lacked communication. Tried to charge me $1250 for work done to someone else’s car Lacked communication. Tried to charge me $1250 for work done to someone else’s car More

by toddaturk Verified Customer Verified Customer

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They were able to get us in to evaluate our vehicle in a fast manner and offered us free rental while our car was being evaluated and repaired. The facility was clean, organized and run efficiently. Our veh fast manner and offered us free rental while our car was being evaluated and repaired. The facility was clean, organized and run efficiently. Our vehicle was repaired and back to us in two days which was quicker than we expected. More

by jimknaack Verified Customer Verified Customer

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Everyone I dealt with was professional and friendly. A good experience overall. I will recommend this dealership. A good experience overall. I will recommend this dealership. More

by bbfoltz Verified Customer Verified Customer

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Experience was great, very prompt service. David was terrific. He's great to talk to about expectations around maintenance that might be pending down the road. David was terrific. He's great to talk to about expectations around maintenance that might be pending down the road. More

by Coreyjleonard Verified Customer Verified Customer

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Great people and great dealership. Would go back again Nothing more to say. It was a good experience Would go back again Nothing more to say. It was a good experience More

by andyexec81 Verified Customer Verified Customer

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They provided excellent and responsive service. I will recommend the dealership and their service department. I will recommend the dealership and their service department. More

by lbgoodling Verified Customer Verified Customer

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