David Kohler | Page 8

Outstanding. Dave Kohler goes above and beyond. He communicates ,explains and is just top notch. A+ always. Crown always provides a quality experience and Dave mak Dave Kohler goes above and beyond. He communicates ,explains and is just top notch. A+ always. Crown always provides a quality experience and Dave makes it happen. More

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Why would you buy a Mercedes from anyone else? I ALWAYS see Dave for my service needs. His expert knowledge and focus on good service simply can't be beat. I don't see him that often, but it's al I ALWAYS see Dave for my service needs. His expert knowledge and focus on good service simply can't be beat. I don't see him that often, but it's always like seeing an old friend. More

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Treated like a VIP from the start Almost three years ago I leased a beautiful E400 from Crown Mercedes, and I have been very happy. Time to trade came and I dealt with a new sales rep. Almost three years ago I leased a beautiful E400 from Crown Mercedes, and I have been very happy. Time to trade came and I dealt with a new sales rep. Stephen Revard. It was really a good experience, was treated like a VIP from the start, the transition went very smoothly and I am happy with my trade for the newest model a C300c4 with everything I want and nothing I don't. That is a big plus in today's car market. Count me as a happy costumer More

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Worst Mercedes Service in 28 years Dropped CLS 550 off for warranty work. Limited parking due to construction work at dealer location. No loaner made available. Returned to pick up car Dropped CLS 550 off for warranty work. Limited parking due to construction work at dealer location. No loaner made available. Returned to pick up car only to find front bumper damage. Service Manager ask me to leave car to be repaired. Received call following day only to be told no repair would be made. Service Manager Seth Kinnard threatened to impound my car if not picked up immediately. Upon picking up car and heading home, the dust cover attached to the part replaced under warranty came loose dragging behind my car on 270. Pulled over and called Crown. Spoke again with Service Manager Seth Kinnard. He told me no help would be provided and take to another dealership to get corrected and hung up. I took the car to Mercedes of Easton who corrected inferior work and replaced part. I had to pay for the part no less. Submitted part invoice to Crown. Both Owner Marc Wigler and Service Manager, Seth Kinnard who originally had stated they would pay for the part have never after 8 months reimbursed me. I had two estimates done for bumper repair. Both were within 150.00 of each other in cost. One was even the body shop Crown sends all their cars to. Both estimates were rejected and a 500.00 offer was made as long as I did not place any reviews on Social Media. Once I suggested I would seek legal counsel, CEO Marc Wigler withdrew the offer and stated Crown would use that toward there defense cost. Crown never has responded to my legal representative to explain neither their failure to pay my invoice for a part they agreed to handle, nor their liability for my damaged vehicle in their care. 8 months and still waiting. Mr Wigler why don’t u take care of this??? More

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Great service Dave Kohler did an excellent job of getting my car in and servicing it. I had a loaner car to use as they had to keep my car overnight. He was very ac Dave Kohler did an excellent job of getting my car in and servicing it. I had a loaner car to use as they had to keep my car overnight. He was very accommodating when I couldn’t get back the next day because of snowstorm. Thank you Dave for excellent service. More

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Excellent tire replacement and alignment! I arrived unexpectedly with a tire issue. Dave Kohler was able to service the problem within the morning! I was made comfortable in the lounge as well I arrived unexpectedly with a tire issue. Dave Kohler was able to service the problem within the morning! I was made comfortable in the lounge as well.! The donuts took the nuisance out of the situation! More

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Fantastic Customer Service! Mr. David Kohler at Crown has been taking care of our family and our vehicles since 2003. I can't recommend him highly enough. He is excellent at th Mr. David Kohler at Crown has been taking care of our family and our vehicles since 2003. I can't recommend him highly enough. He is excellent at this and knows exactly how to treat people to keep them coming back. Thanks for all the years of great service!! -Robert and Winnie M. More

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Great Service Department I had the unfortunate luck of hitting a pot hole on I70 and got a flat tire. I called David Kohler in service to see if he could take care of me. He t I had the unfortunate luck of hitting a pot hole on I70 and got a flat tire. I called David Kohler in service to see if he could take care of me. He told me to bring it in, so I limped up to Dublin on my run flat tire. I had been in for my B service a few weeks prior and Dave noticed an issue with my seat cover. He ordered a new one as a warranty replacement without me asking. He got my order written up and got me on my way quickly. He’s very customer oriented and a big plus for Crowne. More

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Service of my Mercedes Crown Mercedes is the place that I purchased my vehicle in 2010. They have been servicing my car all of these years. Recently, my service was a B5 a Crown Mercedes is the place that I purchased my vehicle in 2010. They have been servicing my car all of these years. Recently, my service was a B5 at 77000 mls.. I checked out pricing by another company for this service, but came back here because it was/is just always fairly priced with very good service. My service person was David Kohler at this most recent appointment. He was efficient, kind and knowledgeable. I've worked with Dave before and he always keeps me informed by making sure that anything beyond the reg. scheduled service is explained along with a cost estimate. My car was returned to washed and vacuumed which was very wonderful. I highly recommend this dealership for purchase and/or maintenance. More

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Dave Kohler - Excellent; professional and thorough Dave is awesome and is the best Service professional i have ever worked with at Crown and i have been a customer for 15+ years. He is knowledgeable, Dave is awesome and is the best Service professional i have ever worked with at Crown and i have been a customer for 15+ years. He is knowledgeable, thorough and fast! and always goes the extra mile. My experiences have been nothing but positive thanks to Dave and the Crown service team! More

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