David Lee
David Lee at Subaru of Sterling

David Lee

Service Advisor

Subaru of Sterling

21736 Auto World Cir
Sterling, VA 20170

3.7
11 Reviews
3.7

11 Reviews

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11 Reviews of David Lee

August 28, 2025

Dealership Rating
Employee Rating

Very rude (especially voice tone), disrespectful, behavior is unacceptable. Not coming back, plenty of other places that have polite staff and more competitive pricing More

by customer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Aug 29, 2025

Subaru of Sterling responded

It's disheartening to hear about your experience with our team. We strive for respectful and courteous interactions, so it's concerning that we fell short here. Please feel free to reach out directly, as we'd like the opportunity to address this matter further. Thank you, David Littleton - Fixed Operations Manager - davidlittleton@lithia.com

Sep 17, 2025

customer responded

Thank you for your response to my review. I am writing to follow up on the ongoing issue with my TPMS sensor. I was under the impression this matter was being addressed, but since the issue was not resolved and the warning light has returned, I am formally requesting a resolution as follows: Given that the sensor issue has not been fixed after multiple visits, I have lost confidence in this service center. To resolve this, I request a partial refund to cover the difference in price for the TPMS sensor replacement and compensation for the time and inconvenience this has caused. That is in addition to your employee is being very rude during service. I believe we have talked on the phone and I also emailed, but I guess it was ignored, as no response was received. Well since I have lost the trust at this Subaru service and won't be coming back, what you could do is what has been requested on the phone and in the email, which is to post a partial refund for the difference in price for the TPMS sensor replacement and compensation for my time and inconvenience.

November 12, 2024

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The service was very timely and the service personnel very nice and supportive. The facility was very clean and inviting. More

by dave_fran
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Recommend Dealer
Yes

Other Employees Tagged: Arvin Nano, Robert Luu

October 28, 2024

Dealership Rating
Employee Rating

The dealership is really nice, clean and people are friendly could be more Plugs and places to work when you go in for service More

by Kckgoode
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Recommend Dealer
Yes

September 25, 2024

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Employee Rating

My experience with the Stohlman Subaru service department was disappointing. I scheduled a visit to diagnose a broken windshield and mentioned needing a rental car due to safety concerns. Upon arrival, I was More

by Mikhail
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Recommend Dealer
No

October 23, 2023

Dealership Rating
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As usual, the experience with Stohlman Subaru regarding my recent service appointment was excellent! Not only did they perform my routine maintenance, but they took care of my state inspection. (So thankfu More

by mkelahan
Service Price Transparency
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Recommend Dealer
Yes

October 05, 2023

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I have been using this dealership for over 10 years. Always professional, honest and willing to make sure I have been taken care of. Exemplary work on my car, I trust them enough I brought my daughte More

by O
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Recommend Dealer
Yes

Other Employees Tagged: Arvin Nano, Robert Luu

July 17, 2023

Dealership Rating
Employee Rating

Always polite, excellent staff from making appointment to the reminders and change or rescheduling. I wait at dealership for my maintenance and car care. Was so surprised when they washed my vehicle before More

by gardnerwj
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Recommend Dealer
Yes

Other Employees Tagged: Arvin Nano, Robert Luu

July 04, 2023

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Employee Rating

Prompt and courteous customer service who take care of all my cars needs. I have been going here since 2018 and highly recommend. More

by laurimal
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Recommend Dealer
Yes

Other Employees Tagged: Arvin Nano, Robert Luu

June 24, 2023

Dealership Rating
Employee Rating

Problem with Starlink being discontinued and no sound with apps. Tested the computer apps and explained how to get volume and reason for Starlink discontinuity. Technician spent a lot of time working on More

by Cdoetsch
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Arvin Nano, Robert Luu

May 30, 2023

Dealership Rating
Employee Rating

I went in to replace my right front tire, which was punctured by a large nail in a way that the tire could not be repaired. The tire replacement service was efficient and straightforward, and carried More

by m.swallow
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Recommend Dealer
Yes
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