Very pleasant car buying experience.
Highly recommend to anyone looking to buy. Friendly and professional staff.
Highly recommend to anyone looking to buy. Friendly and professional staff.
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by MARINAZ79
Verified Customer
Verified Customer
Mar 18, 2022 -
Arlington Acura in Palatine responded
Thank you so much for choosing Arlington Acura in Palatine! Congrats on your new purchase, and let us know if we can be of any more assistance!
The dealership made me feel like I was shopping at a
small used car shady dealer. I felt like they were trying to take advantage of me. Games were played with my pre-approved BOA financing, which they w
small used car shady dealer. I felt like they were trying to take advantage of me. Games were played with my pre-approved BOA financing, which they would accept. The next day when I came to drop off the down payment, I noticed minor damage to the lower front bumper. My salesman did not return my call. I will not do business with this dealership in the future and not make any recommendations to shop there.
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by DCA773
Verified Customer
Verified Customer
Mar 29, 2022 -
Arlington Acura in Palatine responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Mar 17, 2022 -
Arlington Acura in Palatine responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Bad services they tried to sell the car too expensive ,
when they print the agreement to sing , they place more money on top
when they print the agreement to sing , they place more money on top
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by WMEJIA33
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Neria, Sergio Ramos
Mar 05, 2022 -
Arlington Acura in Palatine responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Feb 19, 2022 -
Arlington Acura in Palatine responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Mar 05, 2022 -
WMEJIA33 responded
Any time , Monday tru Friday at 8476416786
Made everything hassle free. Discussed pricing on the
phone, so when we got there, car was pulled up front ready to go. In and out within an hour
phone, so when we got there, car was pulled up front ready to go. In and out within an hour
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by EDMANJEFF83
Verified Customer
Verified Customer
Nov 29, 2021 -
Arlington Acura in Palatine responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Arlington Acura in Palatine!
Sales department was great. Business office/finance
manager deceived me in adding an extended warranty without any discussion. Discovered this within the finance agreement that was never provided.
manager deceived me in adding an extended warranty without any discussion. Discovered this within the finance agreement that was never provided.
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by RRAFFORD
Verified Customer
Verified Customer
Dec 11, 2021 -
Arlington Acura in Palatine responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Nov 27, 2021 -
Arlington Acura in Palatine responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
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