David Rojo

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience, Jaime. We are glad to hear you are loving your 2021 GMC Yukon Denali XL and that David made a positive impression during your purchase. At the same time, we truly understand how frustrating it is that the rear screen has not been addressed yet, especially when it impacts your kids being able to enjoy the vehicle. We sincerely apologize for the delay and appreciate you bringing this to our attention. This is not the experience we want for our customers. Our team would like the opportunity to get this resolved and have the appropriate department take a closer look so it can be properly handled. Please reach out to us directly or reply to your most recent communication so we can connect you with the right service support as quickly as possible. Thank you for your patience and for choosing Covert Buick GMC Bee Cave. We are committed to making this right and ensuring you and your family can fully enjoy your vehicle.

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience. We’re thrilled to hear that David made your out-of-state purchase smooth and stress-free with consistent communication throughout the process. At Covert Buick GMC Bee Cave, we strive to make every transaction simple and transparent, no matter the distance. We truly appreciate your trust in us and hope you enjoy every mile in your new vehicle.

Covert Buick GMC Bee Cave responded

Thank you for the enthusiastic review! We’re thrilled to hear that our team at Covert Buick GMC Bee Cave provided you with amazing and helpful service. We’re committed to making every customer’s experience exceptional, and it’s great to see that reflected in your kind words. If there’s ever anything else we can assist you with, don’t hesitate to reach out. Thanks again for choosing Covert Buick GMC Bee Cave—we look forward to seeing you again!

Covert Buick GMC Bee Cave responded

Thank you for your feedback! We’re glad to hear that you had a fantastic experience with our sales team at Covert Buick GMC Bee Cave. However, we’re sorry to learn that the trade-in offer didn’t meet your expectations, but the market saturation had a major impact on your trade which our software analyzes. We strive to provide fair values for trade-ins, and your comments will help us improve our process. If you’d like to discuss this further, please don’t hesitate to reach out to us. We appreciate your insights and hope to assist you again in the future!

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review! We’re delighted to hear that David Rijo made your purchasing decision comfortable and enjoyable at Covert Buick GMC Bee Cave. Our team is dedicated to providing a great experience, and it’s fantastic to know we succeeded with you. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new vehicle!