David Saenz | Page 3

Essey is the best! We bought a used BMW convertible from Essey long distance. We live in Pittsburgh. He was honest and forthright. He was completely candid. He made the We bought a used BMW convertible from Essey long distance. We live in Pittsburgh. He was honest and forthright. He was completely candid. He made the whole process seamless. The car was everything that he said it was. The dealership was totally wired for the out of state transaction. I give him and Moore an unqualified vote of confidence. These folks are honest! More

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Horrible Car Buying Experience My husband wanted a used car that we could only find at Moore Cadillac. We went to the dealership to inspect and test drive the car. We were not ready My husband wanted a used car that we could only find at Moore Cadillac. We went to the dealership to inspect and test drive the car. We were not ready to discuss a price, but the sales manager kept insisting that we we give him a number. Since we refused, he implied that we could not afford this vehicle and that we did not have good credit scores, so we left. After searching further, we could not find a similar car at a different dealership, so we decided to purchase it from Moore Cadillac. We negotiated with the dealership and settled on a price, down payment, interest rate, etc. We also completed the loan application before going to pick up the car. Unfortunately, our disappointing experience continued when we returned to pick up the car. We were at the dealership for three hours. There was no one ahead of us in the finance department, but we spent most of that time waiting for the finance person. When we finally saw him, he tried to give us a higher interest rate than we had already agreed on, and convince us that it was a good deal. Eventually he decided to give us the rate we had already agreed on. He also kept forgetting to subtract the cost of tags since we were transferring them from our existing vehicle. The entire experience was horrible. I am not sure how anyone could be happy with the customer service that we received. If this car had been available at another dealership, we would've walked away and never spent our money at this establishment. We will not be back to purchase ANYTHING from this dealership again. More

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2011 dodge challenger Patrick cowan was awesome showed me the car it had every I was looking for plus his knowledge and attitude were was outstanding will go back to him in Patrick cowan was awesome showed me the car it had every I was looking for plus his knowledge and attitude were was outstanding will go back to him in a heart beat More

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Outstanding sales and customer service I purchased a SRX in 2013 from Patrick Cowen, and came back again to see Pat in 2017 to Lease a new XT5. Pat is the ultimate salesman, always availab I purchased a SRX in 2013 from Patrick Cowen, and came back again to see Pat in 2017 to Lease a new XT5. Pat is the ultimate salesman, always available to answer my questions about the vehicle and any service I need. Because I trust him I also recommended him to a friend who drove up from Fredricksburg to purchased a Used SRX. I service my car every 5000 miles and the service department has always been helpful in getting my vehicle in and out in a timely manner. Highly recommend Moore Cadillac. More

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Purchased certified pre-owned I have been a Lexus car owner FOREVER and I never owned an American car! I could not wrap my head around the new RXs, they have not won any beauty co I have been a Lexus car owner FOREVER and I never owned an American car! I could not wrap my head around the new RXs, they have not won any beauty contests in a loooong time. I decided to do research on cadillacs and went to Moore Cadillac in chantilly. AMAZING!! The whole experience was professional, personal, pleasant, and NOT reproducible anywhere else. Albert, Tony, and Farid were amazingly awesome. I ended up buying a 2014 SRX with 15k miles, the price was great, the warranty--amazing, and financing beat USAA rates! I had the best experience and so happy with my decision and vehicle. They are sales people, but not slippery or creepy. More

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BEST DEALERSHIP EVER!!! This is my 4th car from Moore Cadillac and I can GUARANTEE you there will be many many many more! I love this dealership, I love the staff, I love the This is my 4th car from Moore Cadillac and I can GUARANTEE you there will be many many many more! I love this dealership, I love the staff, I love the service! General Manager is amazing and so kind! Finance Managers are very knowledgeable and willing to go the extra mile to make you happy! Salesmen are extremely HELPFUL! Unlike all the dealerships I've been to this past week (Jeep, Land Rover, Lexus), I actually felt wanted here. Other dealers made me feel like I need them, Moore Cadillac made me feel so valued! I'm telling you I will never buy another car from another dealership again! Moore Cadillac in Chantilly is officially my go to place until I can no longer drive! I mean I've had great experiences for all my past Cadillacs, but this time I felt like it was the cherry on the cake! Love you guys! More

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