David Silverman

I bought a couple high end Cadillacs here and even though the management was good the service advisor David Silverman kills this dealership. This advisor never answers his phone or returns emails unless you the management was good the service advisor David Silverman kills this dealership. This advisor never answers his phone or returns emails unless you complain to management then he responds in emails with very short and abrupt responses. Example. I received an email with only the words “Ready”. When I ask was everything repaired I get a short response of “ I’ll speak to you when you pick up the car”. So I go to pick up the car and a few things were not repaired and I’m missing one of my key fobs. After arguing that I gave addl key fobs to his manager he called me a liar in front of other customers. Degrading me in front of other customers because he was too lazy to contact his boss who later called me on the phone to tell me he has it and I should come back to pick it up. Do I get an apology from Mr David Silverman? Not a chance. Will I ever bring my car back to this dealership? As long as David Silverman is the advisor for the EV’s then no I would not go back nor will I purchase another vehicle at ED Morse Delray Cadillac. Maybe after this review his manager will contact me about my many issues with this advisor. I will say the manager I have dealt with Armando has been very pleasant. UPDATE: 7/15/2025 A few days after I posted this review I received a phone call from Armondo one of the managers from Edmorse Delray Cadillac and he wanted to discuss my issue with the Service Advisor. I told him an apology would be nice from David Silverman who is the service Advisor. Later that day Armondo called me back with Mr Silverman in his office and he did offer his apology for his behavior. I did accept his apology and told the manager in the future I would prefer another advisor for future visits and he agreed. More

Report | Print

I have bought and serviced our cars from this dealer for over 20 years and always had good experience with sales and as importantly the Service Department over 20 years and always had good experience with sales and as importantly the Service Department More

Report | Print

Overall, I had a great experience buying my beautiful, red XT5. Buying a car can be stressful, but thanks to Alan Berkowitz, it was easy. Alan was helpful, knowledgeable, and, above all, fair. Ed Morse red XT5. Buying a car can be stressful, but thanks to Alan Berkowitz, it was easy. Alan was helpful, knowledgeable, and, above all, fair. Ed Morse is a great place to shop for your new Cadilac, and the service department is just as good. David Silverman takes care of my car as if it was his own. The Agency is a great place to do business. More

Report | Print

Helpful. & attentive. Delivered the automobile I wished to lease. This is the second time I have leased a car from this leadership & attentive. Delivered the automobile I wished to lease. This is the second time I have leased a car from this leadership More

Report | Print

Helpful, considerate, kind, and very conscious of customer concerns and satisfaction. Tony, David and Mike. customer concerns and satisfaction. Tony, David and Mike. More

Report | Print

Nice clean dealership with a good selection of new and used cars. Well staffed with personnel to offer help. used cars. Well staffed with personnel to offer help. More

Report | Print

Just bought the lease buyout for my car. Alam Berkowitz could not have been more patient and helpful. He walked me through everything since I have never done this before. Michael for the fi Alam Berkowitz could not have been more patient and helpful. He walked me through everything since I have never done this before. Michael for the financial part also was patient, walking me through all the paper work and patient. And David my service advisor has been terrific with me helping to keep my car up to date. Bravo Ed Morse. You have an amazing team. I would highly recommend all to buy or lease from you. Thank you for everything. More

Report | Print

Could not believe how excellent the service was how helpful he was he is a winner wohoo cristian! helpful he was he is a winner wohoo cristian! More

Report | Print

Tony was easy to deal with and made my experience quite enjoyable. He is very knowledgeable enjoyable. He is very knowledgeable More

Report | Print

Purchased my leased car yesterday. Worked with Alan Berkowitz, best experience ever. Guided me through the process, answered all my questions, introduced me to a service rep in case Worked with Alan Berkowitz, best experience ever. Guided me through the process, answered all my questions, introduced me to a service rep in case I needed future work on my car. Everyone at Ed Morse in Delray Beach was wonderful. I should also add that before this my husband and I were leasing our Cadillacs from Ed Morse for 16 years and would never have returned if we were not treated well. More

Report | Print