David Smith | Page 9

Oscar was very pleasant, very helpful and explained everything very clearly. The service department is always very accommodating. everything very clearly. The service department is always very accommodating. More

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The team at Audi Pittsburgh was helpful and professional. They worked with me last minute to diagnose and resolve a surprise issue during the busiest week of the month (and maybe the year). The whole team wa They worked with me last minute to diagnose and resolve a surprise issue during the busiest week of the month (and maybe the year). The whole team was customer centric during each interaction and clear about expectations. Thanks for making my November much less stressful! More

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Great friendly service was provided the entire time! They communicated and made sure to do a great job on my vehicle! They communicated and made sure to do a great job on my vehicle! More

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It was quick and easy. Employees were very helpful, polite and patient. Overall good experience Employees were very helpful, polite and patient. Overall good experience More

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Dave was great. Got me in and out quickly while I waited in the Lounge. Suggested alternate service options for my driving habits. Showed me how to check on tire wea Got me in and out quickly while I waited in the Lounge. Suggested alternate service options for my driving habits. Showed me how to check on tire wear for future reference. More

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Convenient, friendly staff, great work. I appreciate the videos that show the work being done. Patrick always does a nice job explaining what to expect. I appreciate the videos that show the work being done. Patrick always does a nice job explaining what to expect. More

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- Bought my 2019 A4 from them with 2. 5k miles on it. - They did 4 years of Audi Care maintenance on it. The transmission went bad at 37k miles. - Out of warranty? Yes. - I ask wheth 5k miles on it. - They did 4 years of Audi Care maintenance on it. The transmission went bad at 37k miles. - Out of warranty? Yes. - I ask whether Audi would do anything to help me, and I was flatly told no. I spent 2 weeks trying to get updates, bouncing around phone systems, leaving messages that weren’t acknowledged. Had they answered my questions and not been shady, I wouldn’t have badgered them the way I ended up doing. I NEVER have to treat a business like that. I have done support work and know what is expected and would never want to go this route. Every timeline they gave me for it being finished was wrong and never updated me when it changed — hence the badgering. Their original estimate ended up being wrong by a week. The one bright spot is they got me a loaner, after bugging them, at about a week and a half at their location (the pick-up notice said it had a full tank — it actually had about 1/3 of a tank and the car was filthy on the outside). When I picked up my car, it had bird droppings on it and the low-fuel warning light was on. Super classy right there. I’m selling the car tomorrow to recoup the $8k+ repair bill. Considering that Audi is clearly violating Right To Repair regulations with this car (a local independent import expert couldn’t even determine which type of transmission fluid it takes and, therefore, didn’t want to touch it, period), it’s a painful but easy decision to sell it and never buy Audi again. Audi of Pittsburgh can breathe a sigh of relief because I will never call them or darken their door again. Likely no one else who asks me about them or Cochran will, either. I loved driving the car, but everything else involved has been a nightmare. Worst business relationship ever. Zero Stars would be more accurate. More

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The dealership was professional and things went smoothly for having our car inspected and returned. for having our car inspected and returned. More

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The service manager was great and took excellent care of my needs. I appreciate the level of detail and quick response when I needed questions answered. my needs. I appreciate the level of detail and quick response when I needed questions answered. More

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Car was repaired in a timely fashion, Dave the service person was polite and honest. It is always a pleasure to see Mary Jo. person was polite and honest. It is always a pleasure to see Mary Jo. More

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