David Torres | Page 2

Envision Ford of Oxnard responded

Thank you for the outstanding review! We’re thrilled to hear David Torres provided a welcoming and professional experience from the moment you arrived for your appointment. Taking the time to explain the service process and keep you informed every step of the way is exactly the level of care we strive to provide. We’re also glad you found the technician video updates helpful and that your vehicle was completed quickly and ready ahead of schedule. Hearing that you have confidence in our team and the service we provide means a great deal to us. Thank you for trusting Ford of Oxnard with your vehicle. We look forward to serving you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re happy to hear David provided fast, efficient, and knowledgeable service during your visit. We’re also glad you found our dealership clean and enjoyed the accommodations in our waiting area. We work hard to create a comfortable experience for our customers while their vehicles are being serviced. Thank you for choosing Ford of Oxnard. We appreciate your business and look forward to serving you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear our team was efficient, kept you informed throughout the process, and responded in a timely manner. Clear communication and keeping our customers updated every step of the way are important parts of the service experience we strive to provide. We appreciate your trust and look forward to helping you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the fantastic review! We’re delighted to hear you had a great experience with both our team and dealership. Providing quality service in a reasonable timeframe is something we work hard to achieve, and it’s wonderful to know we delivered. We truly appreciate your trust and loyalty. Knowing that you’ll return to us for your future car and truck needs is the highest compliment we can receive. Thank you for choosing Ford of Oxnard, and we look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

¡Muchas gracias por su comentario! Nos da mucho gusto saber que recibió una atención muy buena y que no tuvo ningún inconveniente durante su visita. Nuestro objetivo es brindar un servicio de calidad y hacer que cada experiencia sea fácil y satisfactoria para nuestros clientes. Agradecemos su confianza y esperamos poder atenderle nuevamente en el futuro. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re thrilled to hear you received excellent service and that your vehicle was repaired quickly, in less than 24 hours. Providing fast, reliable, and professional service is what we strive for every day. We truly appreciate your kind words and your trust in our team. Thank you again, and we look forward to serving you in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad David delivered as promised and that your visit for your break-in oil change was a positive one. It means a lot to hear that even though we’re not the closest dealership, you plan to bring your truck here for service—that kind of trust means everything. We appreciate your support and look forward to taking care of you and your truck for many visits to come! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you went through, and we take concerns like this seriously—especially when they involve diagnosis clarity, pricing, and the condition of your vehicle after service. It’s important that expectations around diagnostics, what is being inspected, and any potential warranty coverage are clearly communicated from the beginning. We also understand how concerning it is to feel that something in your vehicle may have been altered or damaged during your visit—this is not something we take lightly. Your feedback will be reviewed with our team to ensure proper communication, documentation, and handling of customer vehicles. We would appreciate the opportunity to look into this matter further and address your concerns directly. Please contact dealership management at 805-983-6511 or email nemer@envisionmotors.com so we can review your visit in detail. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear David coordinated everything to make sure your vehicle was ready, kept you updated, and delivered excellent customer service throughout the process. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear you found our team courteous and thorough, and that the communication was clear throughout your visit. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team