David Torres | Page 2

Envision Ford of Oxnard responded

Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you went through, and we take concerns like this seriously—especially when they involve diagnosis clarity, pricing, and the condition of your vehicle after service. It’s important that expectations around diagnostics, what is being inspected, and any potential warranty coverage are clearly communicated from the beginning. We also understand how concerning it is to feel that something in your vehicle may have been altered or damaged during your visit—this is not something we take lightly. Your feedback will be reviewed with our team to ensure proper communication, documentation, and handling of customer vehicles. We would appreciate the opportunity to look into this matter further and address your concerns directly. Please contact dealership management at 805-983-6511 or email nemer@envisionmotors.com so we can review your visit in detail. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear David coordinated everything to make sure your vehicle was ready, kept you updated, and delivered excellent customer service throughout the process. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear you found our team courteous and thorough, and that the communication was clear throughout your visit. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team