David Torres | Page 2

Envision Ford of Oxnard responded

Thank you for your kind words and continued support! We’re grateful to hear that you’ve consistently found our team to be kind and understanding, not only with you but with other customers as well. Providing a welcoming and respectful experience for everyone who visits our dealership is something we take great pride in. We truly appreciate your trust and look forward to serving you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re happy to hear you had a positive experience with our service department. It’s great to know the timing, your service advisor, and our facility all met your expectations. We appreciate your business and look forward to helping you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback. We understand your frustration regarding diagnostic fees and appreciate you sharing your perspective. Modern vehicle diagnostics often require specialized equipment, software, and technician time to accurately identify concerns, which is why diagnostic charges are applied. That said, we understand that the value of that process may not always be apparent, especially when comparing our policies to those of other dealerships or repair facilities. We appreciate your comments and will take them into consideration as we continue working to improve the customer experience. Thank you for giving us the opportunity to earn your business. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear David took great care of you and your truck throughout the maintenance process. We also appreciate your kind words about our shop and technicians. Providing quality workmanship and a great customer experience is exactly what we strive for. Thank you for choosing Ford of Oxnard. We appreciate your business and look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the outstanding review! We’re thrilled to hear David Torres provided a welcoming and professional experience from the moment you arrived for your appointment. Taking the time to explain the service process and keep you informed every step of the way is exactly the level of care we strive to provide. We’re also glad you found the technician video updates helpful and that your vehicle was completed quickly and ready ahead of schedule. Hearing that you have confidence in our team and the service we provide means a great deal to us. Thank you for trusting Ford of Oxnard with your vehicle. We look forward to serving you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re happy to hear David provided fast, efficient, and knowledgeable service during your visit. We’re also glad you found our dealership clean and enjoyed the accommodations in our waiting area. We work hard to create a comfortable experience for our customers while their vehicles are being serviced. Thank you for choosing Ford of Oxnard. We appreciate your business and look forward to serving you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear our team was efficient, kept you informed throughout the process, and responded in a timely manner. Clear communication and keeping our customers updated every step of the way are important parts of the service experience we strive to provide. We appreciate your trust and look forward to helping you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the fantastic review! We’re delighted to hear you had a great experience with both our team and dealership. Providing quality service in a reasonable timeframe is something we work hard to achieve, and it’s wonderful to know we delivered. We truly appreciate your trust and loyalty. Knowing that you’ll return to us for your future car and truck needs is the highest compliment we can receive. Thank you for choosing Ford of Oxnard, and we look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

¡Muchas gracias por su comentario! Nos da mucho gusto saber que recibió una atención muy buena y que no tuvo ningún inconveniente durante su visita. Nuestro objetivo es brindar un servicio de calidad y hacer que cada experiencia sea fácil y satisfactoria para nuestros clientes. Agradecemos su confianza y esperamos poder atenderle nuevamente en el futuro. — Ford of Oxnard Team