David Valdes | Page 15

I was mainly helped by Caleb Shirley. He was very helpful and knowledgeable. I appreciate the preparation of the vehicle and the attention to detail by those who cleaned the vehicle. He was very helpful and knowledgeable. I appreciate the preparation of the vehicle and the attention to detail by those who cleaned the vehicle. More

by bill.degroff Verified Customer Verified Customer

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I have leased 14 cars and this was by far one of the easiest of them all. I told them what my budget was and they made it happen. Jeana was amazing to deal with and fun, how often do you say that ab easiest of them all. I told them what my budget was and they made it happen. Jeana was amazing to deal with and fun, how often do you say that about your car sales person?? I would definitely recommend them to friends and family. More

by Alicekeasler Verified Customer Verified Customer

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Great people, very helpful, kind and honest. We were treated great and the whole process was easy. We were treated great and the whole process was easy. More

by joshuapassmore405 Verified Customer Verified Customer

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Great experience! We are grateful for Jeana’s patience and support through the purchasing process. The customer service and care provided not only lived up to what we' We are grateful for Jeana’s patience and support through the purchasing process. The customer service and care provided not only lived up to what we'd expect from Volvo - but it far exceeded our expectations. Thank you for making the process stress free, comfortable, personable and efficient - but most of all, memorable. We LOVE our new car! More

by brownkj1 Verified Customer Verified Customer

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This was our second purchase of a vehicle from the dealership. We had a nice experience both times. The salesman was great. He explained everything about the car with no pressure to buy. We would defi dealership. We had a nice experience both times. The salesman was great. He explained everything about the car with no pressure to buy. We would definitely purchase another Volvo from your dealership in the future. More

by DELO5567 Verified Customer Verified Customer

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Process was made easier by their patience knowledge and willingness to go the extra mile. willingness to go the extra mile. More

by BREVISCOLE Verified Customer Verified Customer

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Purchased a used car with tinted windows on a Thursday. Was told that there would be no issues removing the tint. Picked up car on Saturday, made a comment to salesman that there were a lot of residue (I Was told that there would be no issues removing the tint. Picked up car on Saturday, made a comment to salesman that there were a lot of residue (I am assuming glue) from the tint removal. Once I got home, noticed there was a crack in the windshield on the passenger side. Contacted my salesman (I cannot remember his full name Chris. I do remember I was his FIRST SALE at Jim Ellis) on Monday to let him know. He told me to call service and they would be able to assist me. Contacted service, made an appointment. Took car in for windshield to be replaced, was told by sales manager (David Valdes) that they would patch the windshield (as it looked like it had already been patched in the past) and that everything would be ok with it. If it starts to crack, then bring it back and the windshield could be replaced (but I purchased the plan for the windshield to be replaced if there was ever a crack while in my possession). As I was driving my nice "new used" car home, I realized that I could not live with that patched cracked windshield for I don't know how many years and I wanted it replaced. So, I contacted service, asked if the windshield could be replaced and set up another appointment for the windshield to be replaced. It was replaced by service (who were extremely professional; I would recommend service any day) at my expense of $1303.00. Although I purchased the car "as-is", there was an exception that Jim Ellis would remove the tint. In my mind, I am thinking if they remove the tint and there is an issue, they would contact me, and try to make it right. Or, even if they did not see the "patched" windshield, the salesman and the sales manager (both I spoke with the day of sale and was told that the tint could be removed and there would be no issue), could have tried to work out a workable solution. Instead, basically I was told to "live with it". There is no way, I would ever purchase a car with a "patched" cracked windshield. To be honest, I am not sure anyone would!!! I would certainly recommend this dealership for its IMPECCABLE SERVICE CENTER but not for the SALES EXPERIENCE. I had no issues with Financing. More

by DEPERSON40 Verified Customer Verified Customer

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Our experience with the staff was amazing. They went above and beyond to make the purchase of our Volvo extremely easy. Thank you!!! They went above and beyond to make the purchase of our Volvo extremely easy. Thank you!!! More

by MWHELCHEL0 Verified Customer Verified Customer

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We enjoyed working with Caleb our salesman. He was very professional. They were the sales manager was also a pleasure to work with. He was very professional. They were the sales manager was also a pleasure to work with. More

by jim.soggs Verified Customer Verified Customer

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Professional, courteous, knowledgeable. Valued my time and we never once felt pressured, hurried, or uncomfortable. A positive experience. Valued my time and we never once felt pressured, hurried, or uncomfortable. A positive experience. More

by Satisfied Verified Customer Verified Customer

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