David Valdes | Page 3

Process was made easier by their patience knowledge and willingness to go the extra mile. willingness to go the extra mile. More

by BREVISCOLE Verified Customer Verified Customer

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Purchased a used car with tinted windows on a Thursday. Was told that there would be no issues removing the tint. Picked up car on Saturday, made a comment to salesman that there were a lot of residue (I Was told that there would be no issues removing the tint. Picked up car on Saturday, made a comment to salesman that there were a lot of residue (I am assuming glue) from the tint removal. Once I got home, noticed there was a crack in the windshield on the passenger side. Contacted my salesman (I cannot remember his full name Chris. I do remember I was his FIRST SALE at Jim Ellis) on Monday to let him know. He told me to call service and they would be able to assist me. Contacted service, made an appointment. Took car in for windshield to be replaced, was told by sales manager (David Valdes) that they would patch the windshield (as it looked like it had already been patched in the past) and that everything would be ok with it. If it starts to crack, then bring it back and the windshield could be replaced (but I purchased the plan for the windshield to be replaced if there was ever a crack while in my possession). As I was driving my nice "new used" car home, I realized that I could not live with that patched cracked windshield for I don't know how many years and I wanted it replaced. So, I contacted service, asked if the windshield could be replaced and set up another appointment for the windshield to be replaced. It was replaced by service (who were extremely professional; I would recommend service any day) at my expense of $1303.00. Although I purchased the car "as-is", there was an exception that Jim Ellis would remove the tint. In my mind, I am thinking if they remove the tint and there is an issue, they would contact me, and try to make it right. Or, even if they did not see the "patched" windshield, the salesman and the sales manager (both I spoke with the day of sale and was told that the tint could be removed and there would be no issue), could have tried to work out a workable solution. Instead, basically I was told to "live with it". There is no way, I would ever purchase a car with a "patched" cracked windshield. To be honest, I am not sure anyone would!!! I would certainly recommend this dealership for its IMPECCABLE SERVICE CENTER but not for the SALES EXPERIENCE. I had no issues with Financing. More

by DEPERSON40 Verified Customer Verified Customer

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Our experience with the staff was amazing. They went above and beyond to make the purchase of our Volvo extremely easy. Thank you!!! They went above and beyond to make the purchase of our Volvo extremely easy. Thank you!!! More

by MWHELCHEL0 Verified Customer Verified Customer

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We enjoyed working with Caleb our salesman. He was very professional. They were the sales manager was also a pleasure to work with. He was very professional. They were the sales manager was also a pleasure to work with. More

by jim.soggs Verified Customer Verified Customer

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I thought the staff were very helpful and informative. The show room was clean and quiet. No problems whatsoever. The show room was clean and quiet. No problems whatsoever. More

by EWC3RD Verified Customer Verified Customer

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Professional, courteous, knowledgeable. Valued my time and we never once felt pressured, hurried, or uncomfortable. A positive experience. Valued my time and we never once felt pressured, hurried, or uncomfortable. A positive experience. More

by Satisfied Verified Customer Verified Customer

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I've been a customer at this Volvo location for a # of years, and this is my third Volvo. I think this speaks for Volvo, don't you? years, and this is my third Volvo. I think this speaks for Volvo, don't you? More

by BARBARA.RAWLSTON Verified Customer Verified Customer

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Completed the entire process almost by text and email. Simple process and got the car I was looking for Simple process and got the car I was looking for More

by Car buyer from Nashville Verified Customer Verified Customer

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Christian stayed in touch with me and provided me with outstanding information and service throughout the purchase process. outstanding information and service throughout the purchase process. More

by MAHERRING62 Verified Customer Verified Customer

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Overall, the entire experience was excellent from start to finish. Christian was great! My last 2 autos have come from Jim Ellis dealerships. to finish. Christian was great! My last 2 autos have come from Jim Ellis dealerships. More

by TIMCAT Verified Customer Verified Customer

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