Davis Pham | Page 9

When I first visited the dealership, it was because I heard a grinding noise when making a left turn as I started driving. The dealership informed me that the noise was caused by a bent rear shaft, so heard a grinding noise when making a left turn as I started driving. The dealership informed me that the noise was caused by a bent rear shaft, so I proceeded with the replacement as recommended. However, the noise did not improve at all. When I returned, I was then told that the brake pads needed to be replaced. Unfortunately, my issue has still not been resolved. Since I was informed that this is not a safety concern, and because my brake pads still have sufficient life remaining, I have decided to postpone replacing them for now. If I had been correctly informed from the beginning that the noise during a left turn upon starting was due to the brake pads rather than the rear shaft, I likely would have chosen to replace the brake pads first. While I was very disappointed that my noise issue was not resolved, I do not believe this was Davis’s fault. I believe the issue stemmed from an incorrect diagnosis by the technician who worked on my vehicle. Davis consistently treated me with kindness and professionalism, and I truly appreciate his efforts. More

by Jacob Lee Verified Customer Verified Customer

Print

Needed a tire repair and it was done quickly and correctly the first time. Everyone was cordial and Davis Pham was awesome as usual. correctly the first time. Everyone was cordial and Davis Pham was awesome as usual. More

by MSCHULMAN5004 Verified Customer Verified Customer

Print

Easy to get an appointment and prompt service with detailed recommendations Appreciate the video of recommended services detailed recommendations Appreciate the video of recommended services More

by info@theresafernandezphoto.com Verified Customer Verified Customer

Print

Davis is extremely professional. He understands the issue even before I bring the car in. He is fast, honest, professional and serviceable. I just do whatever he recommends as I trus He understands the issue even before I bring the car in. He is fast, honest, professional and serviceable. I just do whatever he recommends as I trust him. He is just a pleasure to work with. I have been with Chrysler and Ram for over 10 years in multiple dealership and Davis is just super amazing. I would never replace Davis with another tech. More

by NG Verified Customer Verified Customer

Print

The dealer was very helpful. We brought in our van for the eighth time because Roden’s were chewing the wires. There was a lot of back-and-forth between the insurance company, it We brought in our van for the eighth time because Roden’s were chewing the wires. There was a lot of back-and-forth between the insurance company, it took a while to get things resolved, and through all of it the dealer was patient and helpful . Once the insurance was worked out.the car was tepaired in a couple days. More

by crcurry1 Verified Customer Verified Customer

Print

The mechanic that sent me a picture at 1am showing me he completed my tow hitch install is a star! If I knew is name, I’d send him a case of beer or water, whatever he prefers. 5star service! completed my tow hitch install is a star! If I knew is name, I’d send him a case of beer or water, whatever he prefers. 5star service! More

by 99CHRISTINE99 Verified Customer Verified Customer

Print

Everything was great as always. Prompt and swift, great communication Please say a little more. Just 5 more words… Prompt and swift, great communication Please say a little more. Just 5 more words… More

by Phamd87 Verified Customer Verified Customer

Print

Everything was great as always. Prompt and swift, great communication Please say a little more. Just 5 more words… Prompt and swift, great communication Please say a little more. Just 5 more words… More

by Phamd87 Verified Customer Verified Customer

Print

Davis was excellent! Very professional and always was available to answer any of my questions. Miss Rhonda was amazing as well! Their customer service goes above and beyo Very professional and always was available to answer any of my questions. Miss Rhonda was amazing as well! Their customer service goes above and beyond! More

by bsrobb05 Verified Customer Verified Customer

Print

Davis was extremely helpful, and treated me very well. He took all of my needs into consideration and really delivered on customer service. He took all of my needs into consideration and really delivered on customer service. More

by DAVIS.KGD Verified Customer Verified Customer

Print