Davit Mkrtchyan

I bought a brand-new 2025 Ford F-150 Raptor from Envision Ford of Duarte. At delivery, dealership staff wrote a due bill on official dealership paperwork for cosmetic issues. I accepted the truck based on th Ford of Duarte. At delivery, dealership staff wrote a due bill on official dealership paperwork for cosmetic issues. I accepted the truck based on that written promise. Part of the due bill was completed, which proves they recognized it as valid. After that, they refused to honor the remaining items, claiming it was “not approved,” “not in their system,” and that the General Manager did not sign it. None of this was mentioned at the time of sale. They offered to repaint the truck, but repainting a brand-new vehicle makes no sense and hurts value. I requested reimbursement instead, and they refused to help. Every time I asked for a solution, I got a different story, a different excuse, or no follow-up at all. The communication was extremely poor. The dealership took my money, completed part of the due bill, and then refused to finish the rest. If you buy here, do NOT trust anything that is written on their paperwork unless: • it is approved in their system, • signed by management, and • you have email confirmation. I would not have accepted delivery without the due bill, and I regret trusting their written promise. I am now escalating through Ford Corporate and consumer agencies. I would not recommend this dealership to anyone based on my experience. More

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I have nothing but good experiences with this dealership. All my needs are taken care of amicably. All my needs are taken care of amicably. More

by ZULIPUKA0614 Verified Customer Verified Customer

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Gear spot. Mediocre waiting area. Felt rough in there!!!!! But. It. Was ok. Overall. Service folks were great. They just need VC money. Mediocre waiting area. Felt rough in there!!!!! But. It. Was ok. Overall. Service folks were great. They just need VC money. More

by ECR0 Verified Customer Verified Customer

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the team did a great job. everyone was very responsive. the service was completed same day. everyone was very responsive. the service was completed same day. More

by dkjohnson87 Verified Customer Verified Customer

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The people were perfectly nice and enjoyable to interact with, but I was not happy with the level of service or the sales tactics. I bought a used vehicle, and they added a markup to it for surface protecti with, but I was not happy with the level of service or the sales tactics. I bought a used vehicle, and they added a markup to it for surface protection despite it being a work van that had messed up bumpers, a scratched and ripped up interior, and bubbles under the gauge cluster. They ultimately cut it down to $750, but this just felt extremely scummy. They then made me wait 40 minutes for a complimentary wash while it was actively pouring rain, and even though they specifically said that they would top off the fuel tank, it was a little over half full when they gave it to me. More

by amr Verified Customer Verified Customer

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Great service. My sales person Justin was great . Kept us informed and advised. Excellent process. My sales person Justin was great . Kept us informed and advised. Excellent process. More

by The Verified Customer Verified Customer

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This has been one of the best dealer experiences I have had. Everyone was friendly and professional. I was treated with respect and the whole process from start to finish was simple. I purchase multiple ve had. Everyone was friendly and professional. I was treated with respect and the whole process from start to finish was simple. I purchase multiple vehicles every couple of years so working with professionals that show the buyer respect and attention means a lot to me. More

by EBACCT7 Verified Customer Verified Customer

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Service staff is friendly and efficient. Shout out to Polo, thank you for your help! Shout out to Polo, thank you for your help! More

by jasminesutton1993 Verified Customer Verified Customer

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Great service Mike found the car that I wanted and I’m very happy with envision ford very happy with envision ford More

by info@allstatecc.com Verified Customer Verified Customer

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Envision Ford is top notch for customer service Mike my service representative was awesome. Very helpful very informative. Al service manager was great also. Very helpful and informative as well . Highly r service representative was awesome. Very helpful very informative. Al service manager was great also. Very helpful and informative as well . Highly recommend. - Zos More

by zephpasadena Verified Customer Verified Customer

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