Robichaux Ford

Service was excellent. Tech was knowledgeable, courteous and very professional. The fact that the tech came to me was a definite plus. Tech was knowledgeable, courteous and very professional. The fact that the tech came to me was a definite plus. More

I bought my 2016 F-350 brand new at Robichaux Ford, about three weeks later I observed a rust spot and moisture on the hood release leaver. I contacted the salesperson I purchased from and was told to bring three weeks later I observed a rust spot and moisture on the hood release leaver. I contacted the salesperson I purchased from and was told to bring it in to check it. When it was taken to Robichaux for test and repairs it was indicated that no leak was detected. This was understandable as there had been heavy day long rains at the time. Time has changed the condition of the leak and I set an appointment for 8/23/2023 as it was found that after i had hosed down the truck to get the accumulation of dust off the truck there was a high rate of water dripping inside the truck. There has been no body work needed nor has there been a windshield changed. At this time there is only slightly over 17,000 miles on it. I drove the truck to Robichaux, explained the problem and how it was that the leak inside the truck was found and where it appeared. After several hours of waiting for the truck, I was informed that the problem was solved in that the down spouts in the rain gutters were clogged and had to be cleaned out. This had to be explained to me as I had never known of downspouts on vehicles before. After paying for charges for work that I thought should have been covered under poor workmanship by the manufacturer, I went to retrieve my truck, when I went to the truck it was still covered with road dust, hood, sides, and roof. I inquired as how was the truck repair tested to verify proper repair with it not having been hosed down to test and check for leaks. I was told that Robichaux was not going to wash my truck for me and the mechanic knew what he was doing and had the leak repaired. I further requested the use of a outside hose and hydrant that I could test for leaks before I left. I was told that there was not one available and the problem was solved. When I arrived at the house the first thing I did was to hose the truck down and sure enough the leak was as self-evident as it had been. I placed towels and a blanket on the floor of the truck to absorb as much as possible. I now set with a statement of repair for $163.28 for the repair of what wasn't broke and what was broke is still broke and not attended to. We have had about 5 to 7 weeks without rain at our residence which helped keep the problem concealed but last night of 8/28/2023 there was a heavy downpour. I have yet to open the truck to see how much damage has been done. I am considering using duct tape around the windshield, you know some of that bright orange duct tape. If I have to live with the problem, then I want others to be aware of the manufacturing faults as well. I will now sign off as I feel the oncoming need for another blood pressure pill. More

There was a recall on my 2013 F-150. The tech. (Brian) came to my house to implement the recall. He was very courteous and nice did a great job. The tech. (Brian) came to my house to implement the recall. He was very courteous and nice did a great job. More

I’ve been going to Robichaux Ford forever and I will never go anywhere else to purchase or service a vehicle. This is due to the trust I have with each department front to back. never go anywhere else to purchase or service a vehicle. This is due to the trust I have with each department front to back. More

the entire staff is a pleasure to work with and we've done repeat business for some years now done repeat business for some years now More

Robichaux ford has been a fantastic dealer as I have purchased three vehicles from them in years passed. Always fare and honest. A pleasure to do business with. purchased three vehicles from them in years passed. Always fare and honest. A pleasure to do business with. More

Mr. Daryl and Ms Dawn are two of the best service managers or writers that I know. They make sure that your vehicle is well taken care of and get your vehicle back to you as soon as possible managers or writers that I know. They make sure that your vehicle is well taken care of and get your vehicle back to you as soon as possible More

great service good people and great product make me feel like family and good selectiom of vehicles like family and good selectiom of vehicles More

Many thanks to Robichaux Ford for a great deal on my new F150. Been dealing with Robichaux Ford for over 10 years and always have had great service from their friendly staff F150. Been dealing with Robichaux Ford for over 10 years and always have had great service from their friendly staff More

Overall service was excellent. It could be noted that if the display is changed to check necessary checkpoints on the vehicle - then the effort to return the display to its original settings should be taken the display is changed to check necessary checkpoints on the vehicle - then the effort to return the display to its original settings should be taken. Just a suggestion (however, it could help the customer get more familiar with the car settings by having them learn to put the desired display back.) More