Dawn Kelly
Dawn Kelly at Gordie Boucher Lincoln of West Allis

Dawn Kelly | Page 28

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.9
514 Reviews

Dealership Experience

11 yrs, 3 mos

Industry Experience

11 yrs, 3 mos

Languages Spoken

English English

4.9

514 Reviews

Write a Review

514 Reviews of Dawn Kelly

August 19, 2023

Dealership Rating
Employee Rating

Great people to go along with their great service! They go out of their way to make things easier for you with their many services! More

by jodi.machi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Bomberg, Brian Mattison, Jake Victor

Aug 22, 2023

Gordie Boucher Lincoln of West Allis responded

Jodi, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 17, 2023

Dealership Rating
Employee Rating

Service was a little slow, it took five days to complete, but communication was excellent! More

by MPD2660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2023

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis!

August 17, 2023

Dealership Rating
Employee Rating

Dawn has always been extremely helpful in taking care of my car's needs. She is great! More

by LBABINEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your kind words for Dawn, and for taking the time to leave us this wonderful feedback!

August 17, 2023

Dealership Rating
Employee Rating

Slightly difficult to drop off vehicle to get serviced due to the construction/renovation, understandable though. More

by JOEMEDRANO80
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: John Brandis , Izayah Martinez

Aug 18, 2023

Gordie Boucher Lincoln of West Allis responded

Thanks, Joe, for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon!

August 05, 2023

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Employee Rating

Always great friendly service, this is my third Lincoln. , same is true for my husband. Happy customers’ More

by COLLEENLUKASZEWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Brandis

Aug 05, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you, Colleen! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as one of our valued customers for many more years to come!

August 04, 2023

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Employee Rating

They have been great to work with in scheduling and servicing my Lincoln without any problems More

by GAIL_FORD
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you, Gail, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 03, 2023

Dealership Rating
Employee Rating

I was graciously squeezed in without an appt since I was crunched for time. They got my car done so quickly too! More

by NMATTHEWS481
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Izayah Martinez

Aug 03, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 01, 2023

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Employee Rating

Worst dealership ever. I will never spend another penny at a boucher dealership ever again in my life! Sell you a truck with issues, 3 days after ownership the rear axle le More

by FISHNFAB451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 04, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Roy Reger, Service Manager 414-327-6000

Aug 10, 2023

FISHNFAB451 responded

Hello Roy. I have talked with Joel about this matter. The issue will not be resolved and has been taken to a different dealer for a second opinion and is currently being worked on and fixed… WITHOUT having to tear down the engine to inspect my piston skirts. By the way, I reached out to the warranty company and there was zero record of them recommending this service in order to go forward with the repairs, only the cam phasers. I dropped my truck off on the 8th of august and I should have it back any day now, with nothing about needing to inspect the pistons

July 27, 2023

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Employee Rating

I sound like a broken record. .. Without fail, Gordie Boucher Lincoln and the team have made my experience pleasant and seamless! The Gordie Boucher Lincoln team does go with you More

by OMZE84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kifah Barakat , Izayah Martinez, Brian Mattison, Roy

Jul 28, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else.

July 18, 2023

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Employee Rating

Professional & business like environment. Descent employees in sales and service departments. Impressive shuttle drivers. Highly recommended More

by SWARAY.ABDUL73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Izayah Martinez, Brian Mattison

Jul 19, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you, Abdul! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as one of our valued customers for many more years to come!

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