Dawn Kelly
Service Advisor
Gordie Boucher Lincoln of West Allis
3161 S 108th St
West Allis, WI 53227
Dealership Experience
11 yrs, 5 mos
Industry Experience
11 yrs, 5 mos
Languages Spoken
English
521 Reviews
Write a Review521 Reviews of Dawn Kelly
October 07, 2026
The service was fine. The person that drove me back home was very friendly and easy to talk with the person that came to pick me up to drive me back to get my Vehicle Was The person that drove me back home was very friendly and easy to talk with the person that came to pick me up to drive me back to get my Vehicle Was Another Story, not friendly. At all was a very scary ride.Back. I was very glad to get out of the vehicle at the dealership More
October 06, 2026
Roy is amazing service and makes sure everything is right. I will always come aback because of Roy. right. I will always come aback because of Roy. More
Other Employees Tagged: Roberto Hernandez, AJ Kallas, Roy Reger
October 01, 2026
Gordie Boucher Lincoln always puts you first, and cares about you and your vehicle. They never pressure for anything, and are extremely though. Highly recommend them. about you and your vehicle. They never pressure for anything, and are extremely though. Highly recommend them. More
Other Employees Tagged: Bill
September 18, 2026
The communication was superb at every step of the process. The loaner agreement process was very customer-friendly and the pick up and delivery made the repair less burdensome for me. Finally, the vi process. The loaner agreement process was very customer-friendly and the pick up and delivery made the repair less burdensome for me. Finally, the video presentation of the actual repair was an excellent feature and allowed me to visualize what the technician was seeing. I was very impressed with the entire process. More
Other Employees Tagged: Roberto Hernandez, AJ Kallas, Roy Reger
September 16, 2026
I was in a bind in need of service for my car but couldn't find anyone that had "time" to help with my vehicle. I have a history with Gordie Boucher so I called Bouche auto dept and asked if they cou couldn't find anyone that had "time" to help with my vehicle. I have a history with Gordie Boucher so I called Bouche auto dept and asked if they could help me out with an emergency situation. They without hesitation told me to bring my Lincoln Nautilus in, they took care of my problem, explained exactly what the issue was and I left feeling really good about my situation and experience with them. For now on I'm going to bring my vehicle to Boucher and when it's time purchase another Lincoln; they're going to be my first choice. Thanks for providing a wonderful experience with me! Much appreciated. More
Other Employees Tagged: AJ Kallas
September 02, 2026
The team works like a well oiled machine to make their customers feel like they're the only ones being served. And yet they allow your privacy while you wait unless they need to share information you may customers feel like they're the only ones being served. And yet they allow your privacy while you wait unless they need to share information you may not anticipated. More
Other Employees Tagged: Robert Rakoczy, AJ Kallas, Keri Farner
August 28, 2026
Have been leading vehicles and having service performed for 25 year with nothing but positive experiences. for 25 year with nothing but positive experiences. More
Other Employees Tagged: John Katrichis
August 02, 2026
Scheduling the appointment was quick and easy, and the entire process was hassle-free. The technicians were professional, knowledgeable, and clearly knew what they were doing. They completed the work effi entire process was hassle-free. The technicians were professional, knowledgeable, and clearly knew what they were doing. They completed the work efficiently while taking the time to do it right. Overall, it was a great experience, and I would definitely recommend them to anyone looking for reliable service. More
Other Employees Tagged: Roberto Hernandez , Roberto Hernandez
August 01, 2026
Dawn is an outstanding service manager and serves as an excellent 'face' for the service department. The service technicians and the report at the end of service have made me confident in their skills and excellent 'face' for the service department. The service technicians and the report at the end of service have made me confident in their skills and attention to detail. And . . . I really enjoyed the excellent coffee! More
Other Employees Tagged: Dawn Kelly
August 01, 2026
Welcoming, professional yet friendly service people in all departments. Made me feel appreciated as a customer, cared for with my concerns about my Lincoln, and provided future maintenance to be expected all departments. Made me feel appreciated as a customer, cared for with my concerns about my Lincoln, and provided future maintenance to be expected in the future. Courtesy rides much appreciated! More
Other Employees Tagged: Dawn Kelly

