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Dawn Kelly
Dawn Kelly at Gordie Boucher Lincoln of West Allis

Dawn Kelly | Page 30

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.9
514 Reviews

Dealership Experience

11 yrs, 3 mos

Industry Experience

11 yrs, 3 mos

Languages Spoken

English English

4.9

514 Reviews

Write a Review

514 Reviews of Dawn Kelly

May 30, 2023

Dealership Rating
Employee Rating

Another amazing service experience at Gordie Boucher Lincoln! Dawn was very helpful and friendly. Mike Gessler is a top notch service technician, that I trust to work on my older Lincoln. Thank you! More

by Rob R
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison, Mike Gessler

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May 31, 2023

Gordie Boucher Lincoln of West Allis responded

Rob, Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. Dawn, Mike, and our team appreciate your business and hope to see you again soon!

May 25, 2023

Dealership Rating
Employee Rating

Dawn Kelly is super helpful and easy to work with. She values customers and works hard to make sure they have what they need for their vehicle. More

by CELINA.MANDLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 27, 2023

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you, Celina. Quality customer service is always our number one priority, and we're happy to hear that Dawn met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis; we look forward to having you as a valued customer for many years to come.

May 18, 2023

Dealership Rating
Employee Rating

Took almost 2 hrs to change oil, rotate tires, check fluid levels. Salesman seemed new, not real experienced. More

by CTHOM5537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Mattison

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May 22, 2023

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Roy Reger, Service Manager 414-327-6000

May 16, 2023

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Employee Rating

Dawn was very communicative during the entire process. They were able to give me a loaner for the duration of the repair which was great as it was a busy week for me. Although the past 2 visits they did More

by Teresa P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

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May 16, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you so much for taking the time to leave us a great review. We truly appreciate your business, Teresa. We look forward to serving you for years to come.

May 14, 2023

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Employee Rating

Top notch customer service. I trust the quality and the extra care that they have given to my needs. More

by MMOK12210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James

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May 15, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your kind words for Dawn, and for taking the time to leave us this wonderful feedback!

May 09, 2023

Dealership Rating
Employee Rating

Gordie always takes care of my 2014 Lincoln MKZI love the video they sent me when I was in a waiting room about all the work they did on my car More

by TEDKUEHL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

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May 10, 2023

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon!

May 09, 2023

Dealership Rating
Employee Rating

Dawn kept me well informed of the repairs needed and when my car was ready. She answered all my questions and was quite friendly. Thank you to the techs for their speedy service! More

by KELLY.CUTILO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Kelly, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else.

May 04, 2023

Dealership Rating
Employee Rating

Very knowledgeable, efficient, great communicator and helpful. He diagnosed the problem very early I made sure the parts were there for the repair. More

by jfstibal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

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May 05, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 02, 2023

Dealership Rating
Employee Rating

Very nice and courteous. Explained everything in detail. Let's me know that I have no worries,that I will be well taken care of🙌🏾🙌🏾 More

by jlatrina71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as one of our valued customers for many more years to come!

April 25, 2023

Dealership Rating
Employee Rating

All was outstanding. . Dawn keep me up to date on all my service. She let me know how too use me points. Thanks Much appreciated! More

by Dave K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

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Apr 26, 2023

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your excellent review! Dave, we are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else.

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