Dawn Kelly
Dawn Kelly at Gordie Boucher Lincoln of West Allis

Dawn Kelly | Page 34

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.9
514 Reviews

Dealership Experience

11 yrs, 3 mos

Industry Experience

11 yrs, 3 mos

Languages Spoken

English English

4.9

514 Reviews

Write a Review

514 Reviews of Dawn Kelly

December 06, 2022

Dealership Rating
Employee Rating

Dawn made sure it was an easy and seamless drop off of our 2018 Lincoln MKC for maintenance, and pickup of our 2022 loaner. Max was there to answer questions about available trades. Great dealership to w More

by MOMISME2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Max Demicco

Dec 07, 2022

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience working with Dawn and Max here at Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon!

December 02, 2022

Dealership Rating
Employee Rating

I received a prompt professional response to my problem with my vehicle. The pick up courtesy drivers were awesome. More

by BAUERPMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2022

Gordie Boucher Lincoln of West Allis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Lincoln of West Allis!

December 01, 2022

Dealership Rating
Employee Rating

Very friendly service people Did not have to wait long. Kept me updated on work being done More

by DAVESTACK422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2022

Gordie Boucher Lincoln of West Allis responded

Thank you, Dave. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 24, 2022

Dealership Rating
Employee Rating

Dawn in service continues to spoil me. She handled the service I was getting, and even ensured I received the military discount I had coming. Loaner car delivered to my door on time. Thank More

by PPOCHOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James

Nov 26, 2022

Gordie Boucher Lincoln of West Allis responded

We are very happy to hear Dawn and James provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 16, 2022

Dealership Rating
Employee Rating

I am satisfied with the service that I have received at Boucher. Brian is good in explaining what needs to be done. More

by JJFREDRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

Nov 16, 2022

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

November 14, 2022

Dealership Rating
Employee Rating

Was not happy with the communication from the dealership. With the problem I was having with my car, I should've received a call right away. Even after the car was there for 5 days, did not receive a call. More

by PATTI.PETERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

Nov 15, 2022

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind giving us a call so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger, Service Manager 414-327-6000

November 06, 2022

Dealership Rating
Employee Rating

Setting up an appointment for service was easy. Rental car lease very simple. Dawn called that billing found an error in our bill which was quickly remedied. Best service ever!!! More

by AFP513
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Not sure of the name of the billing dept. representative

Nov 07, 2022

Gordie Boucher Lincoln of West Allis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Lincoln of West Allis.

November 04, 2022

Dealership Rating
Employee Rating

Great service and personal attention to my cars and their maintenance need’s . Service after the sale is valuable to us More

by DANTHEPLASTICMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Matuszczak , Brian Mattison

Nov 06, 2022

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 04, 2022

Dealership Rating
Employee Rating

Customer Service was great, work performed was horrible. My vehicle should have never left in the condition that it was in. It is taking 2 follow up trips to fix the poor workmanship. More

by ROB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Nov 09, 2022

Gordie Boucher Lincoln of West Allis responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please give us a call to discuss further. Roy Reger, Service Manager 414-327-6000

October 27, 2022

Dealership Rating
Employee Rating

Once again Dawn was there to help me out. Came in with a engine light on. Dawn got me in right away and took care of the issue and made sure all the other things with the car were running rig More

by MICHAEL.MIDDLEMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2022

Gordie Boucher Lincoln of West Allis responded

Thank you, Michael, for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon!

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