Dawn Kinney | Page 6

It was an easy transaction! Dawn and Nate were knowledgeable, friendly and provided great customer service. Dawn went above and beyond in helping us select vehicle knowledgeable, friendly and provided great customer service. Dawn went above and beyond in helping us select vehicle More

by AJAWARISH5 Verified Customer Verified Customer

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Great customer service. Everyone was happy and pleasant to work with. Great to see so many familiar faces again. Thanks Cindy for introducing us to Dawn. She was great to work with and willing to to tak to work with. Great to see so many familiar faces again. Thanks Cindy for introducing us to Dawn. She was great to work with and willing to to take the time to make sure we happy with the vehicle and purchase. More

by 74DAVID Verified Customer Verified Customer

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Excellent experience with JStar, couldn't have been happier with the service, they exceeded all my expectations and delivered as promised. They will definitely be getting repeat business. happier with the service, they exceeded all my expectations and delivered as promised. They will definitely be getting repeat business. More

by NATHAN.S.VANDERBURG Verified Customer Verified Customer

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Absolutely great!!!! The only place i will shop from now on! Service was great and staff super friendly. Most definitely this is the dealer to shop at. on! Service was great and staff super friendly. Most definitely this is the dealer to shop at. More

by MARIELA.RCC Verified Customer Verified Customer

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I really don't like being blatantly ripped off. The did fix it, but I should not have had to go through the trouble of having to drive all the way back for it. fix it, but I should not have had to go through the trouble of having to drive all the way back for it. More

by kevinstapel1 Verified Customer Verified Customer

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Highly recommended!!!!!They just put their customer very Highly recommended!!!!! They just put their customer very comfortable, they are knowledgeable and reliable. Derek is just fantastic and the entire t Highly recommended!!!!! They just put their customer very comfortable, they are knowledgeable and reliable. Derek is just fantastic and the entire team went above and beyond. I will go back for sure, and I will tell all my friends to go there. Thank you for the great experience and professionalism, Jean-Luc More

by jean-luc Verified Customer Verified Customer

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Nice, Pleasant in quick. I came a little early and they already had my loaner ready. My Jeep was ready the same day. I’m very Satisfied with J* already had my loaner ready. My Jeep was ready the same day. I’m very Satisfied with J* More

by FLUTTER702 Verified Customer Verified Customer

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UPDATE: after posting this review, I began receiving angry text messages from Adrian: I quote, “Waaaaa waaaaa, my car was dirty, waaaaa...” and, “You’re truly a sad man, good luck with your poor-mans Ra angry text messages from Adrian: I quote, “Waaaaa waaaaa, my car was dirty, waaaaa...” and, “You’re truly a sad man, good luck with your poor-mans Range Rover.” This is the culture cultivated at J Star and will help in understanding my experience noted below. Ohhh, where to begin with this ragtag floperation. I called and gave them a two-hour notice that my wife and I were coming to see a used 2018 Land Rover – they said it would be ready. We arrived to a filthy vehicle and a saleswoman that announced immediately that she knew nothing about the truck. Remember, she works on commission. We liked the Rover, she apologized about how dirty it was, and we sat to discuss the purchase. On the test drive, the trucks TPS was tripping one of the sensors and needed to be fixed. Tim (Sales GM) asked if it was okay to keep the truck overnight, have the sensor fixed, have the vehicle detailed and delivered by 1pm the following day. We agreed. Next day, no phone call to explain a problem, just silence. So, I called around 2pm and Adrian (the dealership lackie) said that it wasn’t ready and that it would be delivered in the evening. For reasons not clearly explained (something about not trusting the porter that was on duty), the vehicle was going to have to be delivered the following morning. At noon, two days after the transaction, I sent Adrian a text message checking on delivery. No response. At all. Silence. (side note, off that guy, he’s useless). Tim surfaces that afternoon to push the delivery to that evening. To add comedy, my wife says, "I feel dirty dealing with these people, I'm going to look over the sales contract carefully." During my call with Tim later that day, we go over my disappointment in the $3,100 my wife found that was added to the deal for ELO (GPS tracker) and ceramic paint protection, and he explains, “Are you sure Dawn didn’t go over this with you? It’s written in the deal sheet and she didn’t review this? I didn’t review it with you because I thought she did.” Let’s pause: the person in charge of finance is pushing off accountability to the saleswoman. Huh… moving on, he then says, “Look, I don’t like these charges added to the deal, either, but we competitively price these vehicles and it’s hard to make money on them, so this helps us.” That was mind-numbing how effortless that dribble spilled out of his used car salesman mouth. Tim also said he would offer me 2-3 years of service to make up for the shortcomings. That's never happened. Three things on the delivery: 1. The vehicle arrived just as dirty as the day we first saw it – 2. There was only one key – 3. The TPS sensor was not fixed. They did nothing on a $63,000 purchase but process paperwork, deceptively add charges to the deal and failed to disclose the vehicle had only one key. LA and Orange counties have an asston of dealerships to bring your business to – J Star isn't one of them. More

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I had a rough start at J Star as I was dealing with Rohil via phone for 3-4 days and when I arrived, Rohil was “unavailable” and we were placed with a sales rep who admitted to being there only 5 days. Lucki via phone for 3-4 days and when I arrived, Rohil was “unavailable” and we were placed with a sales rep who admitted to being there only 5 days. Luckily Dawn came to help us and we could not have had a better experience. She is thorough and does not play any games with her customers. She is open and honest and above all, a wonderful individual with great customer service. We were taken care of in regards to some issues with the used vehicle, and I will be back for all of my future vehicles! More

by BRETTHBUMER Verified Customer Verified Customer

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Very happy with Jstar. Whole process went smooth, didn't have to spend hours going back and forth with numbers. Love the atmosphere there. Having redbull as an option was pretty cool as well. have to spend hours going back and forth with numbers. Love the atmosphere there. Having redbull as an option was pretty cool as well. More

by BLAKEHOCKEYNUT8 Verified Customer Verified Customer

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