Dawn Markee | Page 8

Awesome sales and financial service....detailing dept fell s We purchased two new vehicles the night we were there Sales and financial services were professional, thorough, personable and made the experience ex We purchased two new vehicles the night we were there Sales and financial services were professional, thorough, personable and made the experience exceptional in spite of us being there later than closing time to finish the transactions. My purchase was a demo model. It was dark when i drive it home. I noticed the next morning in daylight that the car had not been thoroughly cleaned. The dashboard was dusty, the cup holders had particles in them as did the area where the gear shift is. Dust and particles were settled in various crevices. Smudges were on the glove box and doors. My husband and I returned to the dealer that afternoon to bring a check to finish the sale. The salesman was off so I asked the finance manager if it was an appropriate expectation on my part to ask for the car to be cleaned. She immediately made a call and scheduled an appointment for me to have the car detailed, explaining it would take 2 hours. She also expressed that she would not be in that day. When I arrived the day of the apptmt I went to our salesman and explained the situation. He immediately offered to take the car to where it needed to be. About 20 minutes later he returned to me with my keys....the detailing was supposedly done. I questioned being told it would be two hours and was assured that wasn’t needed. When i returned to my car the dash was no longer dusty. My perception is that was the only thing they cleaned. All other issues were still evident. I went and purchased interior car wipes and cleaned everything myself. I’ve always experienced that when you drive the car off the lot everything has been checked over to make sure the car was in tip top shape. That was not the case this time and that’s disappointing, particularly with a 2 car purchase and being returning customers because of the excellent standards we have experienced with Faulkner. More

by SPATTON36 Verified Customer Verified Customer

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Excellent Very patient and works hard to get the deal done. Finance, sales and Management all worked together to give me the best experience. I would definitely Very patient and works hard to get the deal done. Finance, sales and Management all worked together to give me the best experience. I would definitely recommend this dealership to anyone. More

by RDAGENE Verified Customer Verified Customer

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Toyota Camry The salesman (Alan Rhode) and those in the business office were courteous, friendly, helpful, honest, and professional. I couldn’t have asked for anyt The salesman (Alan Rhode) and those in the business office were courteous, friendly, helpful, honest, and professional. I couldn’t have asked for anything more. More

by THORTON2 Verified Customer Verified Customer

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Amazing Experience! I met Smitty one day while beginning my search for my new vehicle. He listened to my concerns and understood that my budget was important due to my I met Smitty one day while beginning my search for my new vehicle. He listened to my concerns and understood that my budget was important due to my son leaving for college. He was patient, yet kept me in the loop while finding the perfect car to fit my needs and budget! Our families have purchased from Faulkner for many years, and this purchase proves again, why we keep coming back to them! I appreciate the time Smitty and Dawn took to get me the best price and rate! Loving my new, certified pre-owned Highlander!! More

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Very Tolerable Auto Buying Experience! We all know buying a car (anywhere else) can last up to six hours with a lot of sitting, waiting, starving, napping & paperwork. I can honestly say w We all know buying a car (anywhere else) can last up to six hours with a lot of sitting, waiting, starving, napping & paperwork. I can honestly say we enjoyed purchasing our new Camry & Rav4. Anthony R. was helpful, knowledgeable, patient and made sure we were getting exactly what we wanted, and within our budget. He and the entire team made sure all of the processes went quickly and accurately. This is my third Toyota and will never go anywhere else. The Toyota Care is a fantastic plus! More

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My experience was wonderful! My experience was extremely helpful and I would recommend using Faulkner Toyota in Trevose to anyone that is looking to buy a new or used car. The sal My experience was extremely helpful and I would recommend using Faulkner Toyota in Trevose to anyone that is looking to buy a new or used car. The sales reps and finance department showed me everything I need to know about my new certified Pre- used car and the Faulkner Toyota team at Trevose put in a collaborative effort to make sure my car was in pristine condition. Thank you guys! More

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I had a great experience 1st time buy a new car service was The customer service was excellent The shells man was very helpful very friendly and even help me program IA phone into the car I can't say enough it The customer service was excellent The shells man was very helpful very friendly and even help me program IA phone into the car I can't say enough it was a great experience More

by MARYJANEPEREZ10 Verified Customer Verified Customer

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Dawn Markee; the epitome of excellence in service On July 20, 2018 I accompanied my daughter to purchase her first car! She was so excited and yes, a little nervous but I was secretly dreading the exp On July 20, 2018 I accompanied my daughter to purchase her first car! She was so excited and yes, a little nervous but I was secretly dreading the experience. After all, I am 57 years old and I have purchased over a dozen new cars. My experience in dealerships can be summed up as painful. In fact, I just leased a car myself earlier this week, BEFORE learning about Faulkner Toyota in Trevose. Dawn Markee is the epitome of an excellent customer service rep; one who capably assessed and balanced my daughter's needs, desires, and finances - And matched her to the perfect package!!!!! She is- the perfect combination of professionalism and warmth. From the moment we entered the showroom, I felt a positive environment. The showroom was filled with employees smiling and making eye contact. Everyone greeted us and yes - it does matter to me that I am welcomed into your business. Some other dealerships have employees walking around with their eyes down as not to engage anyone but their customer - which sends me a message that its all about them not the business. Here, I felt something very different. Everyone worked together to seamlessly enable my daughter to lease her car. Gus Scirrotto stayed with us every step of the way - he listened to us and actually answered all of our questions. In fact, at one point we were watching funny videos with him on his phone while some of the paperwork was being processed. All three of us were laughing and yes, enjoying the wait. Never ever has that happened in the history of waiting anywhere .......... John Hogan explained the deal in terms we could understand - he actually made sense by explaining the jargon and making us feel comfortable - not confused. He took the time to be certain my daughter understood and he guided her to the decisions that were best for HER. Michael DeGuida was professional and yet so excited for us - he made us feel this car was made just for my daughter. His level of enthusiasm was unmatched! While he might have been part of 1000 deals before - it was like we were his first and only customers. Other highlights - The dealership is immaculate! Great job designing the customer lounge area - it looks like a cafe rather than a waiting area. We highly recommend this dealership to everyone! Thank you!!! More

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THE FAULKNER EXPERIENCE in 2002 I met Patty Kibler the best car sales person I had ever met 9 TOYOTAS LATER SHOULD SAY IT ALL ALSO SHANNON IN SERVICE HAS ALYS TAKEN GREAT CA in 2002 I met Patty Kibler the best car sales person I had ever met 9 TOYOTAS LATER SHOULD SAY IT ALL ALSO SHANNON IN SERVICE HAS ALYS TAKEN GREAT CARE OF ME More

by J750 Verified Customer Verified Customer

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Good experience Great service, helpful staff, decent selection. The expertise of the employees made purcahsing a new car a very smooth experience, including suggestio Great service, helpful staff, decent selection. The expertise of the employees made purcahsing a new car a very smooth experience, including suggestions, advice on models, test driving, insurance suggestions, warranty discussion, and demonstration of features. More

by A Chou Verified Customer Verified Customer

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