De'Angelo Boyd

Mullinax Buick GMC responded

Jeff, Thank you for your feedback. We do appreciate your business and the opportunity to assist you. I would like to clarify a few details regarding your transaction. Prior to arrival, we were only advised that this would be a company vehicle purchase and a cash deal. We did not receive the required documentation in advance, including a copy of your driver’s license or proof of insurance, both of which are necessary to complete the transaction. Additionally, there is a remaining $300 balance that you refused to pay and left without paying, which also contributed to the overall time. Regarding your trade in, the front end damage was not disclosed prior to appraisal. Once identified, this required additional evaluation to ensure an accurate value, which further impacted timing. We always strive to make the process as efficient and transparent as possible, and when all information is provided upfront, we are typically able to significantly reduce delivery time. We appreciate your feedback and your business. Sincerely, Esteban Ramirez

Mullinax Buick GMC responded

Thank you for your great review, Davis! We’re so glad to hear you were very satisfied with the friendly customer service you received. Our team truly appreciates your recommendation and support.

Mullinax Buick GMC responded

Thank you for your honest review, Rons0818! We appreciate your feedback about the wait time and will share it with our team as we’re always working to improve the process. We’re glad to hear our sales team was extremely helpful and appreciate you choosing us.

Mullinax Buick GMC responded

Thank you for your great review, Dion! We're glad our team could deliver exactly what you and your wife were looking for without the hassle. Your referrals mean a lot, and we truly appreciate your support.

Mullinax Buick GMC responded

Thank you for your powerful review, Almintyreynolds! We're so glad our team delivered with compassion, efficiency, and a clear commitment to helping you find the right fit. It’s great to hear the experience was both meaningful and seamless for you.

Mullinax Buick GMC responded

Thank you for your great review, KChristian0104! We're glad you enjoyed the clean environment, quick service, and found our team to be professional and helpful. Your feedback means a lot to us and keeps us motivated to deliver our best every time.

Mullinax Buick GMC responded

Thank you for your kind review, Joanna! We're glad to hear you had a positive experience with our knowledgeable and courteous team. Your recommendation truly means a lot to us.

Mullinax Buick GMC responded

Thank you for your great review, Cacjtaylor! We're happy to hear you had a positive experience with our friendly and knowledgeable team. We truly appreciate your recommendation.

Mullinax Buick GMC responded

Thank you for your great review, Tarrance! We're happy to hear everything went smoothly and that your salesperson provided such exceptional, hands-on service. We appreciate you choosing us!

Mullinax Buick GMC responded

Thank you for your enthusiastic review, Tiffany! We're happy our team was informative, helpful, and made the experience great for you and your husband. If you ever need anything else, we're always here to assist.