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Dean Gonzalez
10 Reviews
10 Reviews
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10 Reviews of Dean Gonzalez
Verified Customer
October 21, 2025
I bought a very nice 2014 Audi A5 convertible with only 40K over the phone, and flew in from Maine to drive it home. Dean Gonzalez was great to deal with, giving as much detail and honest information as h 40K over the phone, and flew in from Maine to drive it home. Dean Gonzalez was great to deal with, giving as much detail and honest information as he could over the phone as I couldn’t see it in person, but there were some challenges. The biggest was the ridiculous amount of paperwork, especially since it was a cash sale with no trade. And unfortunately, once I was halfway through the mountain of paperwork online, I realized they had entered an incorrect address and county for me on part of it, and the entire paperwork process had to be redone and started over, and that was an avoidable error on their end which cost me a ton of time. Once I arrived, I was asked to sign all the same paperwork all over again because they had to have a “wet copy”. I had already spent hours and hours on paperwork at home, given the error and the fact that I actually read everything before I sign it, and the thought of having to do that all over again in person… I just couldn’t do it, so I signed everything without re-reading it, hoping they had not changed anything or added anything. Another challenge was that the car was in their used car inventory like any other car they had, and I was buying from a reputable new car dealer with a great reputation (and a beautiful brand-new building), so I was willing to pay full retail for the right car, which I did. I actually paid over full retail, but it was in excellent condition with very low mileage, even though it was 11 years old. What I did not find out until I had already put down a deposit and was signing the paperwork, was that it was an “As Is, Wholesale to the Public” sale. Dean thought I understood that when he told me there was no warranty because of the age, but I think they should make it very clear that this is not a typical used car sale from a new car dealer. I never saw that anywhere on the website and it was never mentioned, I saw it in the paperwork as I was buying it. For this type of sale, they make you sign off accepting everything and anything that could be wrong with it, seen or unseen, ever. At this point, we were in the middle of the paperwork, I’d already paid a deposit (and charged a fee on top of that which Dean agreed to reimburse me for, although he didn’t), and I felt comfortable enough with Dean and all he’d told me upfront that I continued, but I think it should be made very clear that this is not your typical used car sale. When buying a used car from a new car dealer, you expect to get a warranty, or if you do agree to buy from their “As Is, Wholesale to the Public” cars, you expect to get a wholesale price, but I didn’t get either. I will say I’m happy with the car and I drove it to Maine with no trouble at all, although it does have a completely failed headliner. I don’t know how Dean missed seeing that and telling me, as it is completely detached from the roof and droops down significantly. And had this been a regular used car sale, this could have been addressed, but again, I signed of on “As Is/Where Is” and will have to fix it myself which won’t be cheap, but that’s the only issue I discovered. So I’m overall happy with the car, the dealership, and the salesman, but they lose a star for the ridiculous amount of paperwork and for not making it clear if a car is an “As Is/Wholesale” car. I also wish they’d fixed the obvious failed headliner as they can do is so much more affordably, but I have no recourse there as I signed off on every and any issue. I would buy from them again, and Dean specifically, but wish I’d had the info in this review before I bought, so hope this review helps someone else. More
by John C
Other Employees Tagged: Jacob Banks , Paulina was first contact, she's excellent
August 28, 2025
Dean was a pleasure to work with. Was prepared for my visit, 3 cars for me to review and no pressure. I was satisfied and purchased the car. Dealership did a good job. Was prepared for my visit, 3 cars for me to review and no pressure. I was satisfied and purchased the car. Dealership did a good job. More
by bisco1
August 19, 2025
I really enjoyed the experience…very laid back…not pushy at all…very easy to work with! at all…very easy to work with! More
by DSMITH@DENTONFLOYD
Other Employees Tagged: Arlington Fritz, Drew Jiras
August 09, 2025
Everyone was very nice and helpful when we arrived and talked with Dean on exactly what we were looking for he found what we needed. We know the car was just traded in but I think when cleaning the car u talked with Dean on exactly what we were looking for he found what we needed. We know the car was just traded in but I think when cleaning the car up they could of took a little time longer. More
by MICHAEL.HEINTZ
March 22, 2025
My salesman, Dean, was easy to work with and understood the car I was interested in - GV80 Coupe. The dealership itself is very clean and efficient. Service staff was terrific !! Glad I picked Genesis o the car I was interested in - GV80 Coupe. The dealership itself is very clean and efficient. Service staff was terrific !! Glad I picked Genesis of Naples to be my Genesis dealership of choice !!! More
by dt120161
Other Employees Tagged: Linda Midlam
February 05, 2025
I don’t think that the Genesis buyer feel comfortable over there Maybe the new building will help over there Maybe the new building will help More
by SDMBR17
Other Employees Tagged: Kevin Poeling, Ronald Miron
