Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks

Service Advisor

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

5.0
159 Reviews
5.0

159 Reviews

Write a Review

159 Reviews of Deana Hicks

July 30, 2025

Dealership Rating
Employee Rating

I have been taking my car to Spitzer since I bought it 6 years ago and have always been treated with the utmost respect and courtesy. My car comes back completely checked over and any issues resolved. The More

by Mary Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

July 23, 2025

Dealership Rating
Employee Rating

James Thomas, our Service Manager, was perfect for his job. James was friendly and very helpful. He made us feel like family. Also, the technician working on the car did an excellent job. More

by lesnsteve73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2025

Spitzer Toyota Monroeville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 15, 2025

Dealership Rating
Employee Rating

It has been easy to schedule service with Spitzer Toyota. The staff including James Thomas made me feel important. They were very welcoming and getting a text welcoming me the day of service and one with a More

by tfornataro225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Jul 15, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

June 26, 2025

Dealership Rating
Employee Rating

Thomas who was my service person was very friendly and helpful. Great service. He was timely and informative about status of my service. More

by DebbieG
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 26, 2025

Spitzer Toyota Monroeville responded

Thank you for choosing Spitzer Toyota Monroeville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 06, 2025

Dealership Rating
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Anytime I have service at Spitzer I always seek out Deanna Hicks. She is always courteous and mindful of my needs. More

by bveschio2bv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2025

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

May 31, 2025

Dealership Rating
Employee Rating

I appreciate the employee efficiency & kindness at every visit. Staff is friendly & helpful. All issues are addressed & my car is ready when I arrive. More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

May 31, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

May 30, 2025

Dealership Rating
Employee Rating

I just purchased 2025 Tacoma off road hybrid from Spitzer. Excellent facility and staff. Our salesman Tyler Seddon was very professional and accommodating. No pressure sales and quick responses to ou More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Philip

May 30, 2025

Spitzer Toyota Monroeville responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Spitzer Toyota Monroeville!

April 30, 2025

Dealership Rating
Employee Rating

Deana hicks is the best at what she does highly recommend her as rep for service More

by Tantos
Service Price Transparency
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Recommend Dealer
Yes
Apr 30, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 29, 2025

Dealership Rating
Employee Rating

Level of service good. If waiting for car, can’t book appointment on line. Expensive More

by Lindag2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Apr 30, 2025

Spitzer Toyota Monroeville responded

Linda, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

April 24, 2025

Dealership Rating
Employee Rating

James Thomas and Spitzer Toyota did a nice job On completing my annual state inspection for my Corolla. James even sent a little video of the inspection taking place. More

by Ricknikon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2025

Spitzer Toyota Monroeville responded

Thank you for choosing Spitzer Toyota Monroeville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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