Deanna Gossman

Great customer service: friendly and patient. They listed to what I wanted and they delivered. I got a new 2025 mini. I love it!! Thank you everyone for your help. They listed to what I wanted and they delivered. I got a new 2025 mini. I love it!! Thank you everyone for your help. More

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Knowledgeable sales staff, no pressure and fun experience . Very patient with our exploration of all types of minis. Helpful with setting up our phone and demonstrating its use. Have been to numerous new ca . Very patient with our exploration of all types of minis. Helpful with setting up our phone and demonstrating its use. Have been to numerous new car dealerships in xx Louis in recent month. This one was friendly, not pushy .. we did not have to stand around waiting for help. Recommend this store! Recommend you see Deanna Gossman.Thank you Deanna for my dream car! More

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Great, friendly service and good selection of cars! Thank you very much, we had a great time. Thank you very much, we had a great time. More

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Sales/buying experience with Deanna Gossman was very relaxed, professional, fun, helpful, easy. I have never had such a great experience buying a car. I could not thank Deanna enough for her personabl relaxed, professional, fun, helpful, easy. I have never had such a great experience buying a car. I could not thank Deanna enough for her personable and genuine nature. Service department also great overall. Arman very helpful. Communication great and timely. However, I brought my car in for oil change and state inspection. Within a couple hours, I was notified the car would need an engine timing change repair. I authorized further diagnostic work and was aware of the hourly labor rate and the time required for the diagnostic work. Once informed of the need for 5500 dollars worth of repairs, I told the crew to halt repair. I was disappointed to learn that the oil change and inspection proceeded thereafter and thus was charged for these services on a car that clearly was not going to be driven since I had refused the engine repair. I proceeded to trade in for a new car and received 500 dollars for the trade, while still being held accountable for the 700 dollars in charges to the service department. Scott Braun was made aware of my discontent and simply stated that that was between me and the service department. Needless to say, this felt dismissive to me. In my desire to keep the sale a most pleasant experience, I did not explore this discontent further at the time. As a fourth time buyer of a new mini from this dealership, I felt this was poor customer service and did harm to our future relationship. Thank you for allowing me to express this dissatisfaction. My intent is for the dealership to learn from this practice. More

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The dealership was friendly from start to finish! The team did what they said they would do! The service was high quality! The pricing was competitive! It made it very easy to do business with them! The team did what they said they would do! The service was high quality! The pricing was competitive! It made it very easy to do business with them! I would highly recommend this dealership! More

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