Deb Campbell

I bought my car on June 18th, and immediately it started having issues. The touch screen wouldn’t work, most of time, the driver-side window wouldn’t roll down, the car went forward, while it was in reverse having issues. The touch screen wouldn’t work, most of time, the driver-side window wouldn’t roll down, the car went forward, while it was in reverse, there were times that the car was in drive and would not move. So I took it in to get looked at. That was 4-5 days ago, and I have not heard anything about my car, and this is not a cheap car. It’s a Kia Sorento 2022. It’s barely over two weeks that I’ve had this car, and I’m already having major problems with it. More

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Dillon was friendly but not pushy, which I really like. He was willing to assist by contacting my insurance man to get my car covered. he showed me how to set up my phone through the car. We were able to h He was willing to assist by contacting my insurance man to get my car covered. he showed me how to set up my phone through the car. We were able to have a few conversations unrelated to the sale. I would tell all my friends to shop there. I met Mark who was great to deal with. This dealer really goes out of their way to satisfy the buyers. Probably the best buying experience I have ever had at a car dealership. Second to none is their slogan and they live by it More

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Salesman did an excellent job explaining the vehicle and the sales process. Good experience arriving at price but finance dept didn't provide clear itemized explanation of charges. I rate salesman 5 stars. the sales process. Good experience arriving at price but finance dept didn't provide clear itemized explanation of charges. I rate salesman 5 stars. Dealer adds unwanted options, as many do, which increases price and their profit. That is the reason I can't give 5 star rating. More

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Purchasing our new 2026 Hyundai Tucson Hybrid Limited from Napleton Valley Hyundai in Aurora was truly an outstanding experience from start to finish. Even though the dealership is over an hour from our from Napleton Valley Hyundai in Aurora was truly an outstanding experience from start to finish. Even though the dealership is over an hour from our home, there is no question that this will be the first place we visit for our next vehicle purchase. Our appointment was scheduled just an hour before closing on a Saturday, and from the moment we walked in, our salesperson, Jordan Kabranov, made us feel welcome. Jordan was friendly, professional, and extremely knowledgeable. Although they didn't have the exact color we wanted in stock, Jordan and General Manager Mike P. McKenna immediately went to work locating the perfect vehicle through a dealer trade. Jordan and Mike treated us with fairness and respect throughout the negotiation process and helped us arrive at a price that everyone felt comfortable with. Afterward, we met with Deb (Dagbhort Campbell) to discuss financing and warranty options. Deb was incredibly knowledgeable and took the time to thoroughly explain all of the available coverage plans. She helped us understand not only the extended warranty we were interested in, but also several additional protections we hadn't previously considered. She put together a package that provided excellent value and fit comfortably within our budget. We expected to return on Monday to pick up the vehicle after it arrived. However, Monday morning we received a call that the dealership they were trading with had unexpectedly sold the vehicle that had been promised to us. Naturally, we were concerned, but Jordan immediately assured us they would make it right. And they did. The entire team spent the day locating another vehicle that matched exactly what we wanted. We didn't have to do a thing. In fact, the replacement vehicle came with additional features that made it more expensive than the original one. Even so, Jordan and Mike told us that because the situation was not our fault, they would honor the original agreed-upon price. That level of integrity and customer service is rare and greatly appreciated. They even tracked down an accessory we had discussed purchasing separately and had it waiting for us when we arrived. The updated paperwork was handled quickly and efficiently, making the entire process seamless. We brought our son along, as this vehicle was for him, and he had no idea we had already completed most of the purchase. The vehicle was washed, ready to go, and they even let him take a quick test drive before signing the final documents. It was a special moment for our family. We truly could not be happier with the team at Napleton Valley Hyundai. Every person we worked with listened to our needs, communicated honestly, and went above and beyond to overcome unexpected obstacles without creating any stress for us. This was a genuine team effort, and it showed every step of the way. Napleton Valley was not the first dealership we visited during our search, but they were by far the best. We will gladly recommend Jordan, Mike, Deb, and the entire Napleton Valley team to our friends and family. Thank you all for making this such a positive experience. Our son absolutely loves his new Tucson, and we look forward to doing business with you again in the future. More

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Please, learn from my experience and avoid this location and Hyundai for that matter. I purchased a certified used Tucson in January (2026). My salesman was Vasile. Trouble from the start. They told me the and Hyundai for that matter. I purchased a certified used Tucson in January (2026). My salesman was Vasile. Trouble from the start. They told me the car was certified, yet it wasn’t. I had to return for it to be certified. Within 2 weeks, it was leaking oil. Needed an oil pan replacement. That was just the beginning. I had to have the car towed in 4 additional times for repairs. Yet, I live closer to another dealership and they informed me that this car should have never been certified because it’s a “lemon “ I also had to have 2 more oil changes because apparently it was done incorrectly here. The dealer in Matteson said the best option is to give up the car and take a hit to my credit because it’s will continue to have issues and be out of warranty. Blue link doesn’t work. It tells me the car is normal even when it was broke down on the side of the road and undriveable. The customer service for Hyundai told me that I have a lemon and they want to make this right and then they never reached back out to me. I wouldn’t believe this were possible if I weren’t having to experience it for the last 6 months. Shame on Napleton. Shame on Hyundai. I only hope this review helps others never have to experience the nightmare I am currently living through. . More

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They sold us a lemon! Won’t stand behind warranty work. Transmission first 2 days, wheel bearings, capsules, wiring harness. They SUCK! Do NOT BUY from them- read the re Won’t stand behind warranty work. Transmission first 2 days, wheel bearings, capsules, wiring harness. They SUCK! Do NOT BUY from them- read the reviews!!! Several BAD reviews! Don’t get screwed! More

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Easy to work with the management and sales staff are awesome financing this car made sense because of the low rates and the finance department made it easy and smooth process to the whole process 👍 awesome financing this car made sense because of the low rates and the finance department made it easy and smooth process to the whole process 👍 More

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Yosimar was excellent to work with, great communication and made the process very easy. I would definitely go to this dealership again. They are great. and made the process very easy. I would definitely go to this dealership again. They are great. More

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We work with Jordan buying our vehicle and he was awesome. He was very attentive and understood our needs completely. We finalize the purchase in no time and he explained all the features of our new awesome. He was very attentive and understood our needs completely. We finalize the purchase in no time and he explained all the features of our new vehicle. More

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I drove 4. 5 hours to test drive a Niro at another Hyundai dealership 30.4 miles away from Napleton's. (Rhymes with amily) They promised to have the car ready w 5 hours to test drive a Niro at another Hyundai dealership 30.4 miles away from Napleton's. (Rhymes with amily) They promised to have the car ready when I arrived. It was a horrible experience. Called Napleton's last minute as they had one Niro on the lot. We arrived, car was ready and waiting, salesperson was waiting, and we started the process of test driving and buying a car. Great experience from start to finish. Daniel Martinez was our sales rep and he was great!! There were a couple things that needed taken care of after I bought the car (CPO car manuals, remove lojack, and bluelink activation). Daniel followed up mutliple times to make sure it was taken care of. Never had this from a car dealership, especially not even buying a brand new car. If this is the way they treat their used car customers, buying a brand new car should be even better. If you're in the market for a Hyundai, come here first. More

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