"Great cars, terrible service"
We love our new Kona, but wish we'd have bought elsewhere. From making us sit in the showroom for over three hours to see the one finance person working that day (on a cash sale no less) to rushing us thru so fast the guy screwed up our paperwork (they don't give you copies, they give you a flash drive so we didn't see they misspelled our names until after we were home) and then losing a half day having to redo the paperwork, to me having to call FIVE times this morning and finally having to threaten to drive over & cause a scene in the showroom just to get them to email me our 30 day temp tag, it's been one employee after the other not doing their job and/or lying to us. Buy a Hyundai, but do yourself a favor and buy it somewhere else.
"I highly recommend visiting the dealership."
- Roland SS
The overall experience from the time the initial application was submitted to the time I drove off the lot in a new vehicle was a good experience.
There was no pressure and the sales person went out of her way to help get me into a vehicle.
"recall ecm and oil change "
Got a oil change and recall to update the ecm ended up being a 2 day process of over 8 hrs to wait. I’m done with this xxx hyundai. It’s only Honda and Toyota from now on. Btw it’s a 2016 hyundai Sonata
"Bad Memory, unethical! Read other poor rating review!"
- Mark H. Consumer
I purchased a 2017 Hyundai Elantra at Larry Miller Southwest Hyundai Albuquerque April of 2017. My sales person was Debbie Curtis. I have been very satisfied with my Elantra. So much so that when my parents decided to look for a newer vehicle I went to talk to Debbie again. I told her the vehicle I was interested in and she and I sat down to talk about a cash price. We talked about the military discount Hyundai gives on new cars $500 as my father was Retired USAF. We sat down with General Manager Val Borissevitch and asking if something could be done for my Veteran father as this car was Certified used with less than 10000 miles. He said yes they could do something, now he didn't say $500 but SOMETHING. I made him and offer of $16400 for everything TTL and all and he played the "I got to call someone." I knew the offer I made was low so he came back with $16600. I told him I would think about it. The vehicle was ok but smelled like prior owner was cigar smoker. Blue book topped out at $15250 in excellent condition. I talked to my father and asked if he still wanted to do this and he liked the vehicle. He decided $16600was ok. I called Debbie and set up appointment to do the deal at $16600. My father and I went to the dealership and spent an hour or so there only to find General Manager Val Borissevitch would neither honor the price we verbally spoke about nor any sort of Veteran Benefit as he said he would do something. Even after He told me to my face during the negotiations while Debbie sat there with us. Debbie went to help another customer and he denied every saying ANY of this and offered the vehicle at $16750 with TTL and other charges added up to $17900. My math is not so good but hey thats nowhere near $16600....... I know that there are a lot of weasels in this field but SOME of them do honor their verbal. Too much double talk and rigamarole. Just blatantly lying to my face! He even had the nerve to ask if he could show us some other cars!!! Not good. In conclusion I am still happy with my Elantra, I still think Debbie is a fantastic sales person, (out of her hands) and I believe General Manager Val Borissevitch might consider Alzheimer test as his memory is failing or his personal code of ethics is lacking. I personally will not recommend this dealership for any friend or family ever again. I will be writing their corporate office as well.
Reply to Response Below by GM
Response below is an indication of another schmooze job. I called to clear the Air so to speak. Nothing accomplished. GM Val Borissevitch's memory still cloudy. I must say a real shame too. Finding a GM with more integrity and ethics should not be hard huh! Shopping Fiesta KIA and Toyota Today!!!
UPDATE:. American Toyota treated us right. No B.S no rigamarole. The Folks at American Toyota jumped through rings of fire to do everything possible for my Veteran Father. Brought new! Much smoother ride than Sonata.
Other Employees Tagged:
"Unprofessional bait-and-switch liar"
Deb is a poor liar and a poor salesperson. Southwest Hyundai listed a 2016 Sonata Hybrid Limited on their site for $17k. I called, and Deb said they'd just sent it to auction because it had been sitting on the lot for a while, but they'd bring it back for me to test drive.
The next day, I came in to test it, and Deb and her manager Val claimed that the "Attorney General" found damage in the "back of the car" at the auction lot, so they couldn't sell it, but that they had other options for me to buy (and were quite insistent that I try a completely different model car). They also claimed that the damage was on the CarFax. It's not. I checked right before going.
What a magnificently sloppy lie. The car was also listed as Certified Pre-Owned, which means that -- if their paper-thin lie were actually true -- some random mechanic at the auction lot was better at inspecting Hyundais than an actual, certified Hyundai technician. Which means that their service department is equally as incompetent and dishonest as their salespeople.
Stay far away, and don't look back -- this dealership should not be in business, and Deb should not be allowed to lie and steal from people.
Other Employees Tagged:
- R. Dolce
I have loved my Elantra since I bought it, especially the blue-tooth feature. I am still learning about all of the need things that the Elantra has to offer. The sales people were very helpful and supportive and not pushy which is great when you are trying to buy a new car. It did not take that long in order to fill out the paper work and drive away.
"Always great people and great service!!!"
- Anne M Armijo
I am on my 3rd car with Hyundai! Not only is the sales teAm awesome (Debbie Curtis), but the service team is exceptional. I always feel like family when I’m there. I would recommend to anyone!
Other Employees Tagged:
, Doug Peterson
She knows how to create a fun and professional atmosphere , and hires great employees who have the customers wants and needs first!!!!The staff is great!!!
Excellent service great price will buy my next car from this dealership when I feel the time is right . Dealership is very clean and all personnel are very friendly
"Continuity of Satisfaction"
- Burque boy
This current vehicle is the third we have purchased at Southwest Hyundai in the last 15 to 20 years and we are so satisfied with the reception and service that we didn't even go anywhere else to look for a new car. Our salesperson Debbie was a joy to work with and got us in and out in the same afternoon.