Debbie Millis | Page 4

In the past thirty days I took my 2022 RX350 to this service center twice driving more than 50 miles round trip each time. Following the second attempt to repair the issue, I was presented with my vehic service center twice driving more than 50 miles round trip each time. Following the second attempt to repair the issue, I was presented with my vehicle and told by various service staff that no additional repair was needed despite my claim that the service result for which I was charged $2,300.00 was not the same as the original option delivered to me on the vehicle. vehicle. Staff further stated the option I wanted repaired was never an option on my vehicle to justify my dismissal and continue to infuriate me by refuting the details I described regarding the performance of this option prior to both service visits. This calamity of events all started with my initial service representative not handling the matter satisfactorily. Although the service representative the second time was very empathetic there was no change to the repair which as I insisted was not to the standard of my original functionality I was challenged and dismissed by the technology director who insisted adimently I was wrong about the issue and insulted me as he and others listened to my complaint then stated the repair was aligned with the model year specifications and offered no further interest in making sure I was satisfied as a 20 year Loyal Lexus customer. More

by FZITLAW Verified Customer Verified Customer

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Patrick was a pleasure to work with. Customer friendly. Attentive to my concerns and worked with me to get to the numbers I was looking for. I would look forward to working with him aga Customer friendly. Attentive to my concerns and worked with me to get to the numbers I was looking for. I would look forward to working with him again. More

by TGREEN9 Verified Customer Verified Customer

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Service and quality of work is very good. The customer service reps are very caring The customer service reps are very caring More

by anthony_rizzi Verified Customer Verified Customer

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Clearly there needs to be a second dealer. 96 appts on the day I needed to bring my car for a flat tire change under warranty. 2 hours waiting and 45 minute drive each way. . 20 minutes just 96 appts on the day I needed to bring my car for a flat tire change under warranty. 2 hours waiting and 45 minute drive each way. . 20 minutes just to get the car checked in outside, then 20 to get it assigned to a service rep. Mostly HATE the phone system. Impossible to reach someone who knew about the warranty and how to get me in (I was running on the donut tire). Never will buy/lease another car from this dealer....and sad, because I love LEXUS More

by ROBDALE123 Verified Customer Verified Customer

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I’m not happy with the car wash hours. Since the new owners took over Since the new owners took over More

by KIMCOLEMAN58 Verified Customer Verified Customer

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The 25k mile inspection was completed on a timely manner and all work was done per manufacturer warranty. and all work was done per manufacturer warranty. More

by LOCKEJANIE Verified Customer Verified Customer

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Excellent car service; Lexus is a luxury car; the waiting area should also reflect this and needs to be improved for the many people waiting for their cars. waiting area should also reflect this and needs to be improved for the many people waiting for their cars. More

by KJMM Verified Customer Verified Customer

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We have dealt with Wilde Lexus for a number of years and have always been very satisfied with Lisa and other staff, as well as the quality of work. She always takes the time to explain what services are nee have always been very satisfied with Lisa and other staff, as well as the quality of work. She always takes the time to explain what services are needed and why, and gives us an accurate estimate of both the time to complete the work and the cost. We are extremely satusfied with Lisa and with Wilde Lexus. More

by PMU7507 Verified Customer Verified Customer

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Had to wait for 3 hours but my service representative was super and gave us a rental to go get lunch. super and gave us a rental to go get lunch. More

by MARGEGENZ Verified Customer Verified Customer

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Service Adviser was courteous & efficient. It was nice they would shuttle us to restaurant for lunch while our car was being serviced. It was nice they would shuttle us to restaurant for lunch while our car was being serviced. More

by charleswilson1911 Verified Customer Verified Customer

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