Debonaire Wright

Said you could inspect car Thursday so we dropped off wed night. No inspection thur or Friday. If you had not called sat morning that you inspected and would be done that day I would have picked up my car. night. No inspection thur or Friday. If you had not called sat morning that you inspected and would be done that day I would have picked up my car. You wanted to upsell a flush n fill when it was done by you 12k ago when the engine was replaced. Heat shield just needed takes up but you say full replacement. Seems like you’re trying to upsell stuff I don’t need. I have received service like this in the past and really think your service needs an update. Get a consultant in to show your team how to do it properly. Also want to point out DeClane was fine but time promised to undo car vs what happened was so poor which is why he is getting a poor rating. Otherwise he is very nice More

Report | Print

Customer service was terrible and the car has also been terrible and they could care less. terrible and they could care less. More

Report | Print

My appointment was fast and easy. Declan was very helpful with fixing an additional issue. Declan was very helpful with fixing an additional issue. More

Report | Print

We recently purchased a Tesla Model 3 from this dealership. At the outset, the experience was very positive; the sales team was friendly, knowledgeable, and attentive. However, issues arose shortly dealership. At the outset, the experience was very positive; the sales team was friendly, knowledgeable, and attentive. However, issues arose shortly after the sale was finalized. Due to rain during the purchase process, we were unable to see that the vehicle had front-end damage. Once the weather cleared later that day, we noticed the damage and immediately contacted the dealership, but received no response. My husband brought the vehicle back the next business day, only to be informed that the car was sold AS IS. The only solution offered was to exchange the vehicle for another in stock; however, the available options presented by their team were no longer actually available. Ultimately, we were told there was nothing they could do. The lack of post-sale support and accountability was deeply disappointing. Based on this experience, we will not be returning to this dealership and cannot recommend them to others. More

Report | Print

Dan was gracious & courteous from start to finish for my Venue service checkup . Very kind in caring enough advising my battery replacement, so as I wouldn’t be stranded at some point soon, Service techs ke Venue service checkup . Very kind in caring enough advising my battery replacement, so as I wouldn’t be stranded at some point soon, Service techs kept me advised of status on my vehicle and services. Oil change, tire rotation, fluids top, And an all 21 green is great status! Thank you for taking care of me and my Venue as we safely hug the road. More

Report | Print

Worst buying experience ever! Sold me a truck that was advertised with 17,300 miles when I picked it up it had 17,930 miles on it. Fraudulent! Very poor detailing. It even had us Sold me a truck that was advertised with 17,300 miles when I picked it up it had 17,930 miles on it. Fraudulent! Very poor detailing. It even had used pillows and blanket in the trunk! Disgusting! Paid full asking price. Wouldn't knock a dime off of the price because they had already received my money. Was told I could return the vehicle and that maybe I should purchase a brand new vehicle. What!!?? Will tell everyone never to purchase a vehicle from there. More

Report | Print

I have leased many cars from Ron Marhofer Hyundai in Cuyahoga Falls. Very nice people! Nick Bettle is great to work a deal with! He makes the process easy. Cuyahoga Falls. Very nice people! Nick Bettle is great to work a deal with! He makes the process easy. More

Report | Print

Sold us a Certified Used Electric car with the charger on hold. Multiple staff told us that the original owner was dropping it off soon. Called/texted for weeks with similar response- I’ll check if previous hold. Multiple staff told us that the original owner was dropping it off soon. Called/texted for weeks with similar response- I’ll check if previous owner dropped it off yet. At this point- no charger for an Electric car. Finally said that the previous owner didn’t have it and tough luck. Stopped responded to text- dealership and salesperson. More

Report | Print

I had to order key for my car, both gentleman that helped did an awsome job. Very knowledgeable. Both very pleasant and helpfull. did an awsome job. Very knowledgeable. Both very pleasant and helpfull. More

Report | Print

Efficient, clean, all the employees were friendly and helpful. My advisor provided an accurate estimate of the time it would take for my service to be complete helpful. My advisor provided an accurate estimate of the time it would take for my service to be complete More

Report | Print