Debonaire Wright

Awesome dealer ship! Soon as we walked in we were greeted and taken care of! Gave me a good price offer on my jeep and a beautiful 2026 Elantra! Im very grateful for ever Soon as we walked in we were greeted and taken care of! Gave me a good price offer on my jeep and a beautiful 2026 Elantra! Im very grateful for everyone that helped that day! More

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⭐⭐⭐⭐⭐ I had a great experience at this dealership! The staff was friendly, professional, and helpful throughout the entire process. They made everything easy and stress-free, answered all my questions The staff was friendly, professional, and helpful throughout the entire process. They made everything easy and stress-free, answered all my questions, and made sure I was satisfied with my purchase. I truly appreciate the excellent customer service and would definitely recommend this dealership to anyone looking to buy a car. I would gladly do business with them again! More

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I absolutely regret buying my Jeep from Ron Marhofer Hyundai of Cuyahoga Falls as well as purchasing the extended warranty from them. Extended warranties are definitely necessary but save yourself the h Hyundai of Cuyahoga Falls as well as purchasing the extended warranty from them. Extended warranties are definitely necessary but save yourself the headache and hassle, especially if you're not buying a Hyundai and just purchase an extended warranty from a third party. Since I bought the warranty from Ron Marhofer Hyundai of Cuyahoga Falls I have to have my vehicle serviced there. I do have the option of requesting it be seen somewhere else, but then they have to approve it (which they typically do; it just adds an extra layer). The warranty company, Advantage Warranty Services, only pays the lowest price to other dealerships, which means I'm responsible for my deductible and the difference in price from what the dealership is charging and what the warranty agrees to pay them. I went to a smaller repair shop and had $4,000 worth of work done which cost me my $200 deductible plus another $250 to cover the difference. I went to an actual Jeep dealership, and the cost of the work was roughly $2,200. They charged me roughly $700 including my deductible because their labor rates and other costs were higher. If you buy an extended warranty through a third party, they match whatever rate the shop has without any further hassle. The extended warranty I purchased though the dealership is able to undercut other shops by claiming the price they pay is based on the "market rate of the area". I purchased an extended warranty so I wouldn't have to incur the enormous repair costs associated with owning a vehicle. However, Ron Marhofer Hyundai of Cuyahoga Falls consistently tells me that I have a Jeep and they're Hyundai so I should take my Jeep to a Jeep dealer. Obviously, none of this was explained to me when I purchased my vehicle, or when they strongly suggested the warranty to accompany it. I have the highest-level coverage for the extended warranty, but that doesn't mean anything because as I'm constantly told by Mitch, the supervisor of the service center, they're Hyundai, so there's a lot they don't know about Jeep. They are marketing themselves as a full-service center that can work on all vehicles, but when you question them about what is going on with your vehicle that isn't a Hyundai, they fall back on they're a Hyundai dealer. Since Ron Marhofer Hyundai of Cuyahoga Falls sells extended warranties through Advantage Warranty Services, there is a lot of tiebacks and advantages for both of these companies which is why I am not charged any extra fees and am only responsible for my deductible when I have my Jeep serviced at Ron Marhofer Hyundai of Cuyahoga Falls. Ron Marhofer Hyundai of Cuyahoga Falls has told me multiple times to take my Jeep to Jeep. When I explain that I am charged extra when I go somewhere other than to Ron Marhofer Hyundai of Cuyahoga Falls where I purchased the warranty though they simply repeat they're not Jeep and my Jeep needs to be programmed or have diagnostics ran with Jeep's system. I have asked if I take my Jeep to Ron Marhofer Hyundai of Cuyahoga Falls and their system isn't capable of running a full diagnostic despite advertising themselves as a full-service center, than shouldn't they be responsible for sending my Jeep to Jeep? I was told the only thing they would do is give permission for my Jeep to be serviced somewhere else. My other MAJOR concern with this dealership is that it takes several weeks to get your vehicle serviced and even when you call the service center and ask for a call back to ask questions, they will not call you back. I've called several days in a row and even said I know they're not going to call me back and after being assured they will make sure I get a call back, I still don't and end up having to either go in person or wait several weeks until I take my vehicle in. I cannot say enough how disappointed I am with everything associated with Ron Marhofer Hyundai of Cuyahoga Falls. Save yourself the hassle and headache an More

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Great service and dealership. Very attentive to all. So far so good. Keep up the great work 👍 Very attentive to all. So far so good. Keep up the great work 👍 More

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Professional, Efficient and On time. I am always pleased with service at this dealer service I am always pleased with service at this dealer service More

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Marhofer is a dealership that serves their customers . imterest over their own. Very friendly, receptive, and in tune with their customers. imterest over their own. Very friendly, receptive, and in tune with their customers. More

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This dealership takes pride in their work and making sure their customers get the best value for their money. Mike Baldwin my sells person was awesome through out the entire process. I will recommend Ron Mar their customers get the best value for their money. Mike Baldwin my sells person was awesome through out the entire process. I will recommend Ron Marhofer to family and friends. More

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Very clean and welcoming! Ryan was very helpful and got me everything I wanted or needed Ryan was very helpful and got me everything I wanted or needed More

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No Hassle Buying. . Arranged Test Drive - Online … Chatted with Salesman-Messenger, and Text … Kept it simple for me… Tony did a great job in getting me through all the . Arranged Test Drive - Online … Chatted with Salesman-Messenger, and Text … Kept it simple for me… Tony did a great job in getting me through all the Paperwork and The Deal was made in my Pre Owned Jeep Purchase… Great Job Tony !! More

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I rarely post negative reviews, but my experience with Ron Marhofer has been so unacceptable that I feel people need to know what happened. I leased a Hyundai Tucson from Ron Marhofer, and the vehicle is Ron Marhofer has been so unacceptable that I feel people need to know what happened. I leased a Hyundai Tucson from Ron Marhofer, and the vehicle is now qualifying as a lemon under Ohio law. Unfortunately, the problems have gone far beyond the vehicle itself — the lack of communication, accountability, and customer service from this dealership has been incredibly disappointing. When I initially leased the vehicle, I was never told that Marhofer was not purchasing my vehicle. Weeks later, I was told the lease had been paid off but that the vehicle would need to be grounded. Then, unbelievably, it took the salesman FOUR MONTHS to tell me that I personally needed to be there to ground the vehicle. During those four months, my vehicle simply sat on their lot. My Hyundai has since been in their service center FIVE TIMES for the SAME ISSUE, totaling more than 100 days in the shop. And despite all of this, I continued to give Marhofer my business. My husband recently purchased a new Nissan from them, and I continued taking my vehicle to their service center because I was willing to give them the benefit of the doubt. I genuinely believed that eventually someone would take ownership of the situation and help resolve it. Instead, I have called THREE TIMES asking to speak with a manager, and my calls were never returned. A Marhofer Nissan salesman even personally delivered a note to the Hyundai branch asking the manager to contact me. Still, no one called. That is what is most disappointing to me. Mistakes happen. Vehicles have problems. What matters is how a business treats its customers when those problems occur. After spending this much time and money with Marhofer and giving them multiple opportunities to address my concerns, I should not have to chase someone down simply to get a phone call returned. At this point, I have to wonder: Does Marhofer care about its customers after the sale is made? I was planning to purchase a Nissan Rogue once my Hyundai was bought back. That was going to be another vehicle purchased from Marhofer. Not anymore. After this experience, I will not be purchasing another vehicle from Ron Marhofer Hyundai or any Marhofer dealership. Maybe this post will finally reach Chris Marhofer. I hope it does, because someone in leadership needs to know how this customer has been treated. I am sharing this because I believe customers deserve better. Communication matters. Accountability matters. And treating people with respect matters. If you have had a similar experience with Marhofer, I encourage you to share your experience as well. Maybe, collectively, someone will finally start listening See less More

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