Dee Dhanraj | Page 4

Very disappointed. I scheduled an appointment online for Thursday at 7:15. When I showed up at 7:10 I waited in line for 10 minutes in the line I was told to. After 15 I scheduled an appointment online for Thursday at 7:15. When I showed up at 7:10 I waited in line for 10 minutes in the line I was told to. After 15 minutes I went to the express lane and saw that there was an unattended loaner car that was blocking the initial lane I was in causing the back up. Once I checked in I waited 10 more minutes to talk to someone about my car. It's now 30 mins past my appointment time and I'm going to be late for work. I got my loaner vehicle and went over my cars issues then was told my car wouldn't be looked at until Friday! Why did I have an appointment for Thursday if they weren't looking at it until Friday? Now I needed to make arrangements for Friday as well. This cost me extra money I didn't plan on spending! That is really upsetting. I would have liked to know before showing up on Thursday that my car was getting bumped. I would have rescheduled. It seemed to me that the workload was more than could be done in a day, so maybe that needs to be addressed. I have never brought my car to the dealership for work, always assumed the prices were high. Now I don't think I'll ever bring it back... too unpredictable. The people were helpful and friendly the issue seems to be the scheduling. More

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Love the people. Nice facility. Quickly completed the repairs. Website site is easy to use Nice facility. Quickly completed the repairs. Website site is easy to use More

by janet carary Verified Customer Verified Customer

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Someone took my battery out of my car and replaced it with an OLD DIRTY ONE. I had to buy another one from them! WHAT ELSE ARE THEY NOT TELLING ME! Lost trust in them!!!!! PS..The first guy that worked with an OLD DIRTY ONE. I had to buy another one from them! WHAT ELSE ARE THEY NOT TELLING ME! Lost trust in them!!!!! PS..The first guy that worked on the car got fired! More

by suepiha Verified Customer Verified Customer

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The service manager was rude and unprofessional. He disregards the guidelines from manual and lies to you when questioned. He also accused customer for things the customer did not do. Above all, he He disregards the guidelines from manual and lies to you when questioned. He also accused customer for things the customer did not do. Above all, he never apologized for any wrongdoings. More

by chihsu Verified Customer Verified Customer

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This is a very nice Subaru dealership! I would definitely recommend trying this place out I would definitely recommend trying this place out More

by marygawlik Verified Customer Verified Customer

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Everyone at the dealership was courteous and helpful. Donovan in particular went above and beyond to make sure all issues with my car were resolved. Donovan in particular went above and beyond to make sure all issues with my car were resolved. More

by jenniferbaker.mail Verified Customer Verified Customer

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Friendly, efficient and professional. The waiting area at the service center was clean and accommodating. The waiting area at the service center was clean and accommodating. More

by ostrander8821 Verified Customer Verified Customer

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Cameron was very helpful, persistent and consistent. He changed his day off so he could meet with us when we were available and kept us informed of the process after the order. He changed his day off so he could meet with us when we were available and kept us informed of the process after the order. More

by heitkampbb Verified Customer Verified Customer

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Dee Dhanraj, the Service Advisor, and the technician(s) who worked on my Subaru Forester did an outstanding job of testing and resolving the battery issue. Dee has been my Service Advisor for several year who worked on my Subaru Forester did an outstanding job of testing and resolving the battery issue. Dee has been my Service Advisor for several years. I find him to be very knowledgeable and trustworthy. Also, the technicians who work on my Subaru consistently "do the job correctly the first time". Greg Nichols, the Service Manager, also needs to be commended for putting together a knowledgeable and well-trained team. This dealership and its service employees are to be commended for consistently delivering high quality service. More

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Friendly staff and good service. Fair prices and I feel comfortable having my car worked on by knowledgeable staff. Fair prices and I feel comfortable having my car worked on by knowledgeable staff. More

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