Dellis Montell Jr.

Poor customer service at best, lack of honesty and transparency, and just all around not helpful. I was repeatedly told correct information, which directly conflicts with what is in my service and mai transparency, and just all around not helpful. I was repeatedly told correct information, which directly conflicts with what is in my service and maintenance contract. I've been a BMW customer for almost 20 years and I've never been treated so poorly. In addition to the lack of transparency and honesty, I experienced homophobic behavior by Sam Hafez. I was then was ignored and not at all acknowledged by Thomas Nguyen. Dellis Montell also repeated ignored my requests for help. Save yourself the headache and find a different dealer, especially if you are a woman or if you are a man who cares at all about how women are treated. Not surprising that the Yelp reviews are terrible. More

by OLLEN.ELIZABETHW Verified Customer Verified Customer

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Trustworthy, professional and explain everything Never feel like I’m being ripped off which has unfortunately occurred at other BMW dealerships outside of CA feel like I’m being ripped off which has unfortunately occurred at other BMW dealerships outside of CA More

by HEATHER.HIPPMAN Verified Customer Verified Customer

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Amazing from start to finish ! Love love love my new BMW !! Adam your the best Nicole you are amazing and thank you Dell for finding the perfect car! I will never go to another dea Love love love my new BMW !! Adam your the best Nicole you are amazing and thank you Dell for finding the perfect car! I will never go to another dealer ever !! I have used their service department on my last BMW and they were amazing as well !! More

by MIUMIUNME Verified Customer Verified Customer

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Rude, didn’t complete the work I asked for. Going to a different dealership after my experience. Going to a different dealership after my experience. More

by bkneidinger Verified Customer Verified Customer

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It was a great and easy experience. Everyone was very nice and helpful. I am very satisfied. Everyone was very nice and helpful. I am very satisfied. More

by DCK404 Verified Customer Verified Customer

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They were honest and friendly. I liked that they took good care of me and my car. I liked that they took good care of me and my car. More

by jkann Verified Customer Verified Customer

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purchase went smooth and easy. I did have a trade in . it was at night. I did have a trade in . it was at night. More

by robertedingle Verified Customer Verified Customer

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Awesome customer service, great communication and as always my car was delivered on time and nice and clean. always my car was delivered on time and nice and clean. More

by DOUG97 Verified Customer Verified Customer

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professional in all aspects of repair of our 330i Completed work in promised time. good to return in future Completed work in promised time. good to return in future More

by SAMASHENOFSKY Verified Customer Verified Customer

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The whole Santa Monica team made the purchase experience seamless and fun. I was treated fairly and enthusiastically throughout with no surprises. seamless and fun. I was treated fairly and enthusiastically throughout with no surprises. More

by jsa021 Verified Customer Verified Customer

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