Delmar Dice | Page 2

I can’t say enough about the great service I received from the service department. They treat.me like a person and not just some person who has come to have my car worked on. Ryan and his staff really do from the service department. They treat.me like a person and not just some person who has come to have my car worked on. Ryan and his staff really do go up and beyond providing excellent service. More

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Dropped vehicle off on a Sunday using the drop box key and envelope. The next morning, I called the dealership to discuss the issue. A broken water pump. I listed it as the problem. Sonja fielded the call and envelope. The next morning, I called the dealership to discuss the issue. A broken water pump. I listed it as the problem. Sonja fielded the call, we discussed some warranty information and were trying to track down a number to call for the warranty to which she stated she would call us back later in the afternoon with more info. It took an additional two days, the following Wednesday, for her to call back. Then she advised they did not have the part in stock. How in the world can she take 3 days to identify if you have the part in stock or not? It gets worse, instead of reaching out, it took until Friday to confirm if we wanted a stock OEM water pump or a aftermarket water pump so she can order the part. It is Friday and it has been on Sandy Sansing lot since the Sunday before and we just now ordered the part needed. How can it take a week to locate the part to order? Just to order. I got a text the part came in. It took an additional 3 more days before the vehicle would get serviced. The amount of phone calls back and forth with Sonja was the worse part of the experience. She would always tell us how she is going to look into the part and call back, look into the order and call back, look into the warranty and call back, call us when the part came in, even claiming she would call us and update us when the vehicle would get serviced. Not one phone call from her to update us about anything. We had to call and track her down every time. It was the absolute worse experience we have ever had at your dealership. The vehicle was in the shop for 10 days and nothing got done until my wife called and spoke to a manager as to why her vehicle was constantly ignored and dismissed. Absolute failure on your part and even worse customer service provided to us. Then it took a tech all of 3 hours to complete the job start to finish after 10 days just sitting in the lot with little word coming from the dealership to us. The battery terminal where the positive wire is connected was doubled up with another battery cable on the positive bus bar, after they unhooked it to service the vehicle, they lost the nut to hold the wire to the battery post so they doubled the wire on the nearest battery terminal post doubling the wires up. Best part, it was only finger tightened, so after a trip to my sons football game the following Saturday, the vehicle would not start due to the battery cable being to loose from being doubled up on the terminal post with the nut only finger tightened, so the vehicle lost all power, and would not even start with a jump. Thanks for the headaches, nausea, and isolation. More

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I just say that Bryan in the service department was great and the whole staff was very kind they take care of my problems thank you Bryan I thank you so much God bless you and the whole staff. and the whole staff was very kind they take care of my problems thank you Bryan I thank you so much God bless you and the whole staff. Thanks. Cliff binder More

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Everyone was really friendly. Even though the process felt like it was being pushed quick. Even though the process felt like it was being pushed quick. More

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Everyone was very nice and helpful and I got my car back sooner than I expected...they also sealed with car shield for me to get me a better price..I would recommend Sandy Sansing as the place to go... sooner than I expected...they also sealed with car shield for me to get me a better price..I would recommend Sandy Sansing as the place to go... More

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Brought my truck in for an oil change and tire rotation. Not the greatest in customer service or how the lube technicians work. When I first came into the service bay, one of the service writers had an unwe Not the greatest in customer service or how the lube technicians work. When I first came into the service bay, one of the service writers had an unwelcoming attitude. Then he proceeded to let me wait outside for 15-20 minutes when there was other available service writers. When the lube techs brought in my vehicle around back, it sat in the lift ( the hood was not even open )for a soild 20-30mins or so minutes. Meanwhile, the lube techs were either walking very slowly, on there phone, sitting down, vaping, or taking way longer then it should to put a car on a lift. When the worker finally started working on my car, they were dragging xxx the whole time, on there phone changing music, or vaping. They did not even preform a proper multi point inspection, and when I asked them is there anything else I should be concerned about on my car, they said no. I ended up finding a massive nail in my front right tire, sway bar links absolutely needed to be replaced. These very obvious things being missed, is quite concerning to me and to your other customers. It makes me think, what else was missed? I absolutely do not trust the multi point inspection. Furthermore, they did not torque down my tires properly. When I went to ask the person that was working on it, they simply stated that “there gun does it for them”. What it actually does, is it either over torques the lugs very well could possibly snap the studs, or under torque the lugs and my tires could possibly come off the rotor mid drive. Lastly, when I finally got back into my car, there was oil prints on my steering wheel and center console. I had to detail my car again, which came out of my own pocket. Lastly, they did not properly reset my TPMS sensors. I had to reset them on my own. In conclusion, very disappointed with the service of the technician and the service writers. I will definitely not come back and I will not recommend Sandy Sansing Chevrolet to anybody that needs work done on there car. More

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The dealership has treated me the best. They always are eager to get my truck in and work on it directly and get it back out as soon as they can. Sonya has been the best help of all she alw They always are eager to get my truck in and work on it directly and get it back out as soon as they can. Sonya has been the best help of all she always schedules me and makes sure that the work is done and always gets me a ride to and from there to pick up my truck she works tirelessly to make Sandy Sansing the best dealership I have dealt with ever. More

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Steve was amazing in helping us find a used car! He went above and beyond. He drove without us asking to three different dealerships to help us find a car, great customer service and not pushy!!! He went above and beyond. He drove without us asking to three different dealerships to help us find a car, great customer service and not pushy!!! More

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I have bought two trucks through danny Mitchell and has been awsome to work with as well as as staff been awsome to work with as well as as staff More

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Sandy Sansing Milton Chevrolet is a great place. Everyone there is relaxed,friendly and very helpful. Absolutely no high pressure sales! Love that! Everyone there is relaxed,friendly and very helpful. Absolutely no high pressure sales! Love that! More

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