Dennis Bridges | Page 6

BMW airbag recall also asked for visual inspection of my car I originally called to find out about my recall b/c I bought the car privately and the person I bought it from changed the steering wheel from what wa I originally called to find out about my recall b/c I bought the car privately and the person I bought it from changed the steering wheel from what was originally in the car I told this to the person I spoke to, too see if there would be a issue and I was told that they might not be able to do it b/c it wasn’t the original steering wheel for the car. So I called again at a later date to make an appointment to have the recall done also asked about a visual inspection of my car b/c my inspection is out in March 2020. I know BMW’s aren’t cheap to fix so I could figure out what kind of money I’m gonna need and/or parts I’m gonna need to replace so I can fix what I can before inspection. When I got to Tompson BMW for my appointment i parked my car up and as I was walking to go in I was told I couldn’t park my car there and had to pull up in the valet line so i went back to my car and pulled into the valet line and went inside. When I got to the customer service desk I told them what the car was there for a recall and visual inspection. They asked if I wanted my car washed and detailed while I was there I told them no. I waited for probably a hour and a half to 2 hours. The recall was taken care of or at least to my knowledge b/c I was told it was one side airbag was replaced and not any of the others and when I asked for my inspection print out I was given an excuse that all the lifts were being used and that they couldn’t do the visual inspection. The vibe I got from it was b/c they were doing free work that they didn’t do it b/c they weren’t making any money from me that day. I got to my car and they washed my car and detailed it when I didn’t want that done now I’m not gonna complain about it but at the same time I am b/c of principle I told them I didn’t want it done and they did it anyway. What would happen had it been they found something wrong and I told them no it’s ok I’ll fix it and they do it anyway that’s the principle I’m getting at. My driver window was not working properly already before going there for service and someone who was in my car moved the window. I know this b/c my window is now not closed properly or completely and now I have to deal with a constant buffeting and the sound of wind whistling while driving b/c it wasn’t put back properly to the way I had it before I took it in for service. The whole time of being there I felt unwelcome and like my business wasn’t wanted there like I was beneath everyone that worked there. While waiting for my car I went over to the little shop of BMW items that they had for sale and I felt watched like they thought I was gonna steal something. I don’t remember names so I’m just randomly selecting employees b/c it’s required for me to select employees in order for me to submit my review. This reflects on the whole place and not just one person b/c like I said I can’t recall names and I don’t care to recall the names b/c of my experience there. I will not be returning to Tompson and won’t be recommending them to anyone. More

by Mcj41187 Verified Customer Verified Customer

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Great service, as always! Thompson BMW helped me with a tire issue the same day I called. Very quick service and pretty much no wait time. Every experience with Thompson has be Thompson BMW helped me with a tire issue the same day I called. Very quick service and pretty much no wait time. Every experience with Thompson has been well above expectations. More

by NOELWOLFE Verified Customer Verified Customer

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Dennis is the best!!! He is friendly accommodating and very knowledgeable about BMW cars. We have bought several cars from Thompson and continue to use Dennis as our sale He is friendly accommodating and very knowledgeable about BMW cars. We have bought several cars from Thompson and continue to use Dennis as our salesperson. More

by THEQUEENRN Verified Customer Verified Customer

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Exemplary customer focus and engagement. Dennis wants to understand your needs and match with a vehicle solution that is right for you! He listens, understands and cares. This has been my best experience ev understand your needs and match with a vehicle solution that is right for you! He listens, understands and cares. This has been my best experience ever at Thompson. Kudos to Dennis!! More

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Always excellent experience there I'm always feeling welcome and they do make it fun too! I keep coming back because I know they'll take care of us! I'm always feeling welcome and they do make it fun too! I keep coming back because I know they'll take care of us! More

by LIGHTHOUSEMOON Verified Customer Verified Customer

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Awesome sales team Your sales support, provided quick response to our online requests (Mike) and when we stopped in sales lead Dennis provided outstanding customer servi Your sales support, provided quick response to our online requests (Mike) and when we stopped in sales lead Dennis provided outstanding customer service! Dennis answered all our questions, and we appreciated his knowledge and expertise. Dennis streamlined our car pickup, and as former BMW owners he pointed out the new car features (without going on and on lol) We certainly recommend Dennis and your sales team! More

by moorea0 Verified Customer Verified Customer

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Purchase of BMW for our 16 year old son Thompson BMW made purchasing our son's 1st car a very pleasant experience . Between Dennis and the finance department they had all the paperwork in or Thompson BMW made purchasing our son's 1st car a very pleasant experience . Between Dennis and the finance department they had all the paperwork in order which made for a very quick transaction. Our son loves his new BMW. Thank you for helping us find the perfect 1st car for our son More

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Service Needed navigation update, Ordered the update tried to install as instructed but was unable to. Stopped in to service and they got me in and in just 2 Needed navigation update, Ordered the update tried to install as instructed but was unable to. Stopped in to service and they got me in and in just 2 hours was able to do the update. More

by MrMike Verified Customer Verified Customer

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Review Denis was extremely helpful considerate & pleasant We didn’t have pressure from anyone All in all it was a good experience made very easy by Dennis th Denis was extremely helpful considerate & pleasant We didn’t have pressure from anyone All in all it was a good experience made very easy by Dennis thanks More

by JCARTER210 Verified Customer Verified Customer

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An efficient enjoyable process We worked with Dennis Bridges, who was very personable and helpful. Made the process pain free. We traded in an older BMW,, John in the service depart We worked with Dennis Bridges, who was very personable and helpful. Made the process pain free. We traded in an older BMW,, John in the service department has taken very good care of us and the previous vehicle. Professional all around. More

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