Dennis Epps

No 450 GLS for black women! pay sticker price or get out !!! This dealer engages in racial profiling!! I recently went in to test drive a GLE 350 and i quickly realized that i needed a larger vehicle. when i inq This dealer engages in racial profiling!! I recently went in to test drive a GLE 350 and i quickly realized that i needed a larger vehicle. when i inquired about the larger GLS i was asked to show the ENTIRE value of the car in a account and it had to be there for at least six months!! As a black latino woman who has worked her entire life and has the right to purchase any vehicle i can afford, I feel underestimated, undervalued and marginalized by this dealers actions. Im questioned about my finances, my career and my need for a GLS.. its insulting and i won't be spending 80'g at this dealership and neither should you. TIME IS UP !!! stop treating people differently because of their sex, color or your preconceived notions about who deserves to own a MB, and sell cars... that is what you do, right???? Mercedes-Benz USA should be embarrassed and ashamed of MB catonville !!! i was offered the GLS at sticker... who pays sticker price ?? why should i pay sticker price?? because I'm a woman who walked in alone? or is it because i don't need your financing??? or is it because of my color??? if you are in the business to sell cars... sell them. don't discriminate against people !!! its not cool and it has me looking at MBUSA like they're a bunch of racist !!!!! what type of business is this?? if you only serve white males without question place a sign that says "whites only, everyone else, prepare for extreme vetting" More

Report | Print

Excellent Service, helpful staff, very professional. The new car buyer event was very informative. I will be referring potential buyers in the future. I'm a Service, helpful staff, very professional. The new car buyer event was very informative. I will be referring potential buyers in the future. I'm a very satisfied customer. More

Report | Print

Broken agreement to sell auto - Internet Sale After negotiation in email and text the dealership and I agreed on purchase price and shipping details. I agreed to wire full amount of purchase the After negotiation in email and text the dealership and I agreed on purchase price and shipping details. I agreed to wire full amount of purchase the next morning. About two hours later I received a text from the salesman informing me the vehicle had been sold. I contacted th "Sales Manager" Dustin Khale and was told despite all of our correspondence in email and text we didn't really have any agreement. DO NOT DO BUSINESS WITH THIS BUSINESS! (I actually can't believe this would ever happen with a Mercedes dealership) More

Report | Print

Honest sales staff I purchased a pre-owned vehicle from them sight/unseen, which I never do, and was a bit apprehensive about this type of purchase. When it was delivere I purchased a pre-owned vehicle from them sight/unseen, which I never do, and was a bit apprehensive about this type of purchase. When it was delivered I found the car to be just as described if not better. More

Report | Print

Lease Experience My daughter and son-in-law took me to this dealership, and I have been more than pleased. I am telling all my friends, business associates, and family My daughter and son-in-law took me to this dealership, and I have been more than pleased. I am telling all my friends, business associates, and family about the great customer service I have experienced. My consultant, Dennis Epps, carefully explained the attributes of the GLK 350. Mr. Epps took me for a ride, describing the features of the SUV. Then I drove what I soon discovered was pure luxury. This is my second lease and I am loving the ride. More

Report | Print

Dennis actually listens to and understands the customer. The entire dealership was awesome but Dennis Epps was the most helpful, straightforward, and honest salesperson I've ever encountered. He listened to The entire dealership was awesome but Dennis Epps was the most helpful, straightforward, and honest salesperson I've ever encountered. He listened to what I wanted, didn't try to waste my time, didn't try to sell me what I didn't want, couldn't afford , or didn't want to afford. Ultimately, Dennis put together a great deal with minimal hassle or BS. I was buying a used "off brand" (non-Mercedes) and I was treated the same as if I had been in there to buy a brand new (and much more expensive) Mercedes. He was efficient, extremely knowledgeable, and incredibly helpful. No nickle and diming me, wanted me to leave happy, and truly put together a good deal, without pressure. I've had some horrible and some decent car buying experiences, but Mercedes Benz of Catonsville, and particularly Dennis Epps, was simply the best. I can't believe I'm taking the time to actually write a review, but if it can help others to use Dennis Epps (and MB of Catonsvillle), then it's worth it. More

Report | Print

Dennis understands The Natural Laws of the Universe- I purchased the Vehicle from a reputable and seasoned man who stands behind his words. I appreciate Dennis Epps because he understands the Laws of Suc I purchased the Vehicle from a reputable and seasoned man who stands behind his words. I appreciate Dennis Epps because he understands the Laws of Success, the Laws of Attraction, and the law of Reciprocation. No one cares how much you know until they know how much you care. Dennis pleasantly initiated contact with me and kept me engaged by respectfully checking my interest to purchase a vehicle. He offered me the pleasant experience to purchase when I wanted on my timeline without high pressured tactics. I visited the dealership multiple times with my family to make sure they were comfortable with the vehicle also and Dennis was very kind to oblige them. Dennis went above and beyond his responsibilities and exceeded my expectations. I am excited to offer my praise for his professional, and personal extension of himself. I am happy I met him for the purchase of my vehicle my experience was very satisfying. More

Report | Print

Dennis Epps I found the overall experience to be good. Dennis Epps was friendly and knowledgeable about the product line. He extended himself and made us feel w I found the overall experience to be good. Dennis Epps was friendly and knowledgeable about the product line. He extended himself and made us feel welcomed. His follow up contact to extend any additional service was comforting. More

Report | Print

Wonderful experience of buying a used Mercedes Had a wonderful experience of buying my first MB. While never pushy Dennis assisted me with buying the car of my dreams. Him and Destin went above and Had a wonderful experience of buying my first MB. While never pushy Dennis assisted me with buying the car of my dreams. Him and Destin went above and beyond making sure I was satisfied with my purchase. Dennis was always very upfront about all costs involved and very knowledgeable about the car I was considering. Once I made the decision, Ty made sure all paperwork was completed with no hassle, and he was a pleasure to deal with. Thanks to Dennis, I have my first MB and the model I have always wanted ! More

Report | Print