Dennis Fike

We recently purchased a Wagoneer from DCH Ford of Eatontown, NJ. While we are extremely happy with the vehicle itself, the buying process was far more stressful than it should have been. I initial Eatontown, NJ. While we are extremely happy with the vehicle itself, the buying process was far more stressful than it should have been. I initially contacted the dealership and worked with salesman Deven Green. After a FaceTime walkaround of the vehicle which looked great we decided it was worth making the two-hour drive to see it in person. On December 6, after a test drive, we liked the vehicle enough to move forward and begin paperwork to hold it. Unfortunately, after the test drive, the process slowed significantly. We were left waiting for extended periods while our salesman went back and forth with other customers and finance. At one point, we were told it would be another 20 minutes, so we waited outside only for closer to 40 minutes to pass. Because we had other commitments, we eventually had to push the process along just to get paperwork signed. This was done without the finance manager present, and the down payment was never collected, despite me clearly explaining multiple times how and when I planned to submit it. On December 10, we made another two-hour drive under the clear understanding that we would provide the down payment and drive our vehicle home. Upon arrival, we were told that because the down payment hadn’t already been wired and due to closing time we would not be able to take the vehicle home that evening. This was extremely frustrating, especially after such a long drive and with expectations already set. At this point, Dennis, the General Sales Manager, stepped in. Dennis was visibly upset about how the situation had been handled and took full ownership of resolving it. He listened, acknowledged the missteps, and worked diligently to make things right. After spending time going back and forth to straighten everything out, Dennis ultimately trusted my word regarding the wire transfer and made the call to release the vehicle to us that evening. His professionalism, accountability, and willingness to fix the situation are the sole reason this experience ended on a positive note. While we did leave with my wife’s dream vehicle, the excitement was somewhat dampened by unnecessary delays and miscommunication earlier in the process. With better coordination and follow-through, this could have been a smooth and enjoyable experience from start to finish. I appreciate Dennis stepping up and hope this feedback helps improve the experience for future customers. The vehicle itself was excellent I just wish the process had matched the quality of the product. More

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Incredibly friendly and helpful staff. Knowledgeable and transparent- not trying to sell you stuff you don’t need at all. Tony, who is now a member of our family officially, not only took Knowledgeable and transparent- not trying to sell you stuff you don’t need at all. Tony, who is now a member of our family officially, not only took incredible care of us but stayed in touch and get us informed with updates as we waited for our vehicle to come in. The excitement he felt the day I came to pick up the car felt like he was driving off the car with me, he was that invested and genuine. If you’re lucky enough to get him fighting for you, then look no further you just won the jack pot!! More

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Excellent experience. Izzy was knowledgable and very responsive to all of my questions. I would highly recommend this dealership to my family and friends. Izzy was knowledgable and very responsive to all of my questions. I would highly recommend this dealership to my family and friends. More

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Sales team was very unprofessional. “Discounts” came from trying to remove options. Very unprofessional sales process. Delivery of the truck was terrible. Glue all over the interior and “Discounts” came from trying to remove options. Very unprofessional sales process. Delivery of the truck was terrible. Glue all over the interior and windows. Had to get the truck professionally detailed day after delivery to clean up the car from the glue left behind from the delivery stickers and film. Update: four months later, I have still not received the title to my paid off vehicle. Calling the dealership to no surprise they want to take no responsibility for never producing the title and want to send me to the motor vehicle to receive a duplicate title. More

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Big shout out to Dennis, Patrick and Ahmed at DCH Ford in Eatontown for a fantastic experience buying a new Ford Bronco Sport. We negotiated a deal with Dennis over the phone, he located the exact car I want Eatontown for a fantastic experience buying a new Ford Bronco Sport. We negotiated a deal with Dennis over the phone, he located the exact car I wanted and was able to sign the papers all within a week and exactly as promised. Ahmed went over the car twice to make sure I was happy and familiar with the car features. Signing all the paperwork with Patrick took less than 20 minutes, everything was very transparent and he even found an additional rebate on the car. The entire team went above and beyond to make sure we were happy. More

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Blane was an incredible salesman. Very knowledgeable. Zero pressure. Had all the paperwork ready for me to go when I got there. Very knowledgeable. Zero pressure. Had all the paperwork ready for me to go when I got there. More

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Johnny V is my guy and purchased probably 10 cars in my family from him. Dealership is clean and no creepy sales people family from him. Dealership is clean and no creepy sales people More

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Excellent representatives and management. Our sales representative John Vlhakis was courteous and detailed. I would not hesitate in using DCH Ford for my next vehicle. Our sales representative John Vlhakis was courteous and detailed. I would not hesitate in using DCH Ford for my next vehicle. More

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Izzy is one of the best sales representative I have ever met. I will recommend. met. I will recommend. More

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After a poor initial experience trying to look at vehicles, Dennis reached out to me and was extremely helpful to make my experience a positive one. He matched me with John who couldn't have given m vehicles, Dennis reached out to me and was extremely helpful to make my experience a positive one. He matched me with John who couldn't have given me a better experience. He fully explained my options, allowed me to test drive while pointing out perks, and was extremely helpful through the purchase process. He even has continued to follow up since I completed the purchase. He and Dennis actually care about the clients, getting to know you as people, and want you to feel a part of the DCH family. I am confident they can help me with any need I may have in the future and I would recommend specifically working with them throughout the purchase process. More

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