Denny Gates | Page 17

Gates truly gets it or shall I say Jeremy King gets it. I went into Gates and was immediately helped by Jeremy King, he took down what I was looking for and told me I’d be an excellent candidate to lease a n went into Gates and was immediately helped by Jeremy King, he took down what I was looking for and told me I’d be an excellent candidate to lease a new 2011 Nissan Sentra. He showed me the benefits of leasing vs. buying; and opened my eyes to something I had not ever thought of; leasing over buying. He was incredibly helpful and resourceful; both the sales manager and finance manager were great assistance as well. He made what normally is a stressful time; purchasing a car; into a seamless; and satisfying day. Jeremy was also kind; never pushy and truly treated me like I was important and what I said mattered. He went through every detail about the lease contract; broke down every cost associated and even showed me how much gas I’d be saving with this new Sentra. Having a new car; I figured was never in my price range; but with leasing Jeremy showed me it was possible. I walked out incredibly satisfied and in a brand new car for near the same monthly as I would have if I bought used. The overall experience was pleasurable; and I couldn’t be happier with the service I was provided from Jeremy; and most importantly I couldn’t by any happier with my new 2011 Nissan Sentra. More

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Overall, I had a good experience. I was not planning on purchasing a vehicle the night I came to look, however, the sales people made me feel very comfortable and confident in making a decision to purchase purchasing a vehicle the night I came to look, however, the sales people made me feel very comfortable and confident in making a decision to purchase. This was only the second dealership I had gone to and I'm usually the type of person who will go to 5 or 6 places before making my decision. Your employess are knowledgeable, courteous, and efficient and know how to get the job done! Thank you! More

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Overall a very good experience, again. All employees I came in contact with were knowledgeable, friendly, and willing to assist in any way possible. I am a repeat customer; this is the second car I have p came in contact with were knowledgeable, friendly, and willing to assist in any way possible. I am a repeat customer; this is the second car I have purchased from Gates Nissan. In both cases I have been very satisfied with my overall experience and both vehicles. More

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i rate this dealership because i was going to get a truck so i was lookin around and a sales guy comes out i nicely introduce myself and he did to me we talked told him what i was lookin for i gave him a pic so i was lookin around and a sales guy comes out i nicely introduce myself and he did to me we talked told him what i was lookin for i gave him a picture of it and we looked for it but couldnt find it but then i saw something else i was intrested in so jeremy was nice of enough to show me the whole dealership cuz it was my first time there after that we took the car that i was intersted looked at from inside and out after took for a test drive after that i bought it so i deff recommend the dealership but mostly jeremy cuz he helped me out alot with the car and showed me everything i need to know about the car so i rate everything A+++++++ More

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I don’t recommend Gates Nissan – Car salesmen will force you into selling your soul. They should be embarrassed. My mom recently purchased a car from Gates. Salesman wanted to tack on every single exte you into selling your soul. They should be embarrassed. My mom recently purchased a car from Gates. Salesman wanted to tack on every single extended warranty and fee under the sun. Talked her into financing because that’s the only way to get the $1000 rebate. But, they charged $700 for finance administration. Worth it to save $300? Hardly. They saw her coming a mile away. Older woman with a broken accent, from a foreign land. Yeah. $$$ rang in their eyes. When my mother told the salesman no and he finally let go, they made arrangements for pickup and paper signing. She shows up and the Gen Manager has fees after fees for various items tacked on. Finance administration (not interest). Paint warranty, extended warranty, you name it. She argued for over 5 hours with them that she didn’t want them. (New vehicle no less). But the Gen manager stated “you really do need it. It really has to be on here. You don’t want to go without it.” She admitted she should have walked, but they broke her down. Shame on Gates and the whole Nissan crew. I have dealt with them once. They are forceful and try to convince you to buy into things you don’t need – or want. But I’ve seen them with elderly, and with language challenged individuals. They push harder using terms like “you need this to ensure your vehicle is covered”. They use sales gimmicks that should be banned. If I could convince her to shove the car where the sun doesn’t shine, I would. I have never seen someone purchase a car and look so beat up and saddened over it. I will never ever recommend Gates Nissan or any Gates dealership. More

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As exciting as it is buying a new vehicle, it can also be a very anxious and nervous situation. I visited a couple other Nissan dealerships searching for the good price. I feel good about the price I got and a very anxious and nervous situation. I visited a couple other Nissan dealerships searching for the good price. I feel good about the price I got and with the experience I had with the sales and finance personnel, I am very confident I will have a positive and pleasant experience when I have the vehicle serviced. I would recommend this dealership to my friends. More

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I would recommend Gates GMC Nissan, because of the quality and the way that the Sales Staff handled my needs for a vehicle. I was impressed with the way that each member of the team handled the Sale a quality and the way that the Sales Staff handled my needs for a vehicle. I was impressed with the way that each member of the team handled the Sale and all the paperwork involved. I was well pleased, with the outcome and the vehicle runs great. Once again for me to recommend Gates GMC Nissan to any of my family or friends, they truly have earned my respect and future Business. Robert W. Rautio 173 Gorman Road Brooklyn, CT. 06234. More

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My family and I had the most wonderful experience at Gates this past week. We had been in contact with many dealerships looking for just the right car. I had a very difficult time getting anyone to help Gates this past week. We had been in contact with many dealerships looking for just the right car. I had a very difficult time getting anyone to help me by calling back or reaching out. We called Gates because they are right down the road from our home. Jeremy called us back right away. I went into to see a car the next day. Keep in mind that they close at 8:00 and I drove into the parking lot at 7:45p. I thought for sure they would do what all of the other dealers had done and just push me off. I certainly was wrong. They were all so kind. I never felt rushed or pressured. I sat with Jeremy and went through a list of what I wanted my car to have, and he called the next day. They found me a car! Exactly what I wanted! I bought and took it home the very next day. Erika in the financing department was teriffic! She was so kind and accomidating. It is difficult to shop for anything with a 6yr. old and a 4 yr. old but everyone there knew my girls by the time we left and they were so very sweet to them. The girls want to know when we can go back and visit our new friends. I would recommend Gates to everyone! We certainly know where we will be going for now on. More

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I had a great experience with Gates Nissan and would highly recommend them to family and friends in the future for their new/used car purchases. Staff was very friendly and easy to work with. They worke highly recommend them to family and friends in the future for their new/used car purchases. Staff was very friendly and easy to work with. They worked hard to get me exactly what I wanted, for the right price, and in a timely manner. More

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My husband and I purchased a vehicle in 2005 from Gates and were very happy with the service. We contacted Gates recently regarding a 2008 Nissan Xterra listed on their website. Bob Lussier who we've pre and were very happy with the service. We contacted Gates recently regarding a 2008 Nissan Xterra listed on their website. Bob Lussier who we've previously dealt with graciously had the vehicle delivered to me at work for us to try out for a few days. Upon returning the vehicle on a Thursday and talking numbers, we weren't ready to make a final decision and were interested in checking out a truck from another dealership, which Bob also graciously offered to obtain for us in order to test drive. Bob said the Xterra would be "put on ice" for us until Saturday, no deposit needed, and proceeded to get out a Sold sign for the vehicle. When my husband returned on Saturday and test drove the truck, he decided to go with the 2008 Xterra. It was at that point we found out that the Xterra had been sold to someone else even though it was promised to be on hold for us. When sending an email to General Manager Denny Gates the following Monday expressing my disappointment, his response was: "My deepest apology we sold this truck out from under you it is a fact. I was a part of this diabolical at the final moment. We truly made a mistake my team though that once the F150 was shown than once we drove the new xterra which was only to check the brakes that the situation switched again this isn't Bob's doing its another salesmen and the saleamnagment that had this over sight I agree with you its not wise to make a move like this on a repeat buyer with a tie to our shop I think its wrong. My resolution is this either a Brand new tetra at dealer cost less a 1000 dollar credit off net net cost or the same kind of pre owned xterra at a 1000 less your call please let me know how you want me to resolve this I will be happy to take what route you wish me to take." (Yes, this the grammar and spelling of the General Manager of this dealership). Denny's follow-up offer was only $500 off of a new vehicle and claimed that his cost less $500 on a vehicle that started out to be $31K would be $29K. This would have been more than we wanted to spend considering the 2008 Xterra was only $21K. They also were not able to locate a suitable replacement in a used Xterra. My husband and I, however, were able to locate one and proceeded to purchase it from another dealership who were wonderful to deal with and have a new customer in us. We used to value our relationship with Gates, but after being treated this way with no acceptable form of remorse, we will never deal with another Gates dealerhip again. More

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