Denny Gates | Page 17

My husband and I purchased a vehicle in 2005 from Gates and were very happy with the service. We contacted Gates recently regarding a 2008 Nissan Xterra listed on their website. Bob Lussier who we've pre and were very happy with the service. We contacted Gates recently regarding a 2008 Nissan Xterra listed on their website. Bob Lussier who we've previously dealt with graciously had the vehicle delivered to me at work for us to try out for a few days. Upon returning the vehicle on a Thursday and talking numbers, we weren't ready to make a final decision and were interested in checking out a truck from another dealership, which Bob also graciously offered to obtain for us in order to test drive. Bob said the Xterra would be "put on ice" for us until Saturday, no deposit needed, and proceeded to get out a Sold sign for the vehicle. When my husband returned on Saturday and test drove the truck, he decided to go with the 2008 Xterra. It was at that point we found out that the Xterra had been sold to someone else even though it was promised to be on hold for us. When sending an email to General Manager Denny Gates the following Monday expressing my disappointment, his response was: "My deepest apology we sold this truck out from under you it is a fact. I was a part of this diabolical at the final moment. We truly made a mistake my team though that once the F150 was shown than once we drove the new xterra which was only to check the brakes that the situation switched again this isn't Bob's doing its another salesmen and the saleamnagment that had this over sight I agree with you its not wise to make a move like this on a repeat buyer with a tie to our shop I think its wrong. My resolution is this either a Brand new tetra at dealer cost less a 1000 dollar credit off net net cost or the same kind of pre owned xterra at a 1000 less your call please let me know how you want me to resolve this I will be happy to take what route you wish me to take." (Yes, this the grammar and spelling of the General Manager of this dealership). Denny's follow-up offer was only $500 off of a new vehicle and claimed that his cost less $500 on a vehicle that started out to be $31K would be $29K. This would have been more than we wanted to spend considering the 2008 Xterra was only $21K. They also were not able to locate a suitable replacement in a used Xterra. My husband and I, however, were able to locate one and proceeded to purchase it from another dealership who were wonderful to deal with and have a new customer in us. We used to value our relationship with Gates, but after being treated this way with no acceptable form of remorse, we will never deal with another Gates dealerhip again. More

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Hey Guys, Great experience, working through the process and the end result was very satisfactory. I will be back to buy another car. Thank you to all of you who worked to make this deal work. I apprecia and the end result was very satisfactory. I will be back to buy another car. Thank you to all of you who worked to make this deal work. I appreciate it. I love my new "girl truck". Susie Shenker More

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When we started looking at cars, we simply scanned the internet looking at local dealers and filling out information online. Jeremy called and asked if there was anything he could help us with. I told h internet looking at local dealers and filling out information online. Jeremy called and asked if there was anything he could help us with. I told him the price we needed, and factors that were important to us. He told me he thought he could work within that, and we met. Jeremy listened to what our priorities were and responded without high-pressure sales tactics. He got us a car that met our needs at a price we could live with. More

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I have now purchased 3 cars from Gates GMC. With each car, we have receivedf excellent service and I feel that Gates GMC-Nissan goes out of their way to make sure their customers are happy. It's possi car, we have receivedf excellent service and I feel that Gates GMC-Nissan goes out of their way to make sure their customers are happy. It's possible that a car may be purchased for a little less money, but I doubt the same service would be received by the customer. Besides, I get a free cup of coffee. More

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From past experience, recommend those who buy cars from Gates be wary of excessive and unneeded service they try to convince owner to have performed. Example: Told I needed replacement of front brakes when Gates be wary of excessive and unneeded service they try to convince owner to have performed. Example: Told I needed replacement of front brakes when actually had 50% wear left; told I needed to have BRAKE FLUID replaced!; told I needed to have POWER STEERING FLUID flushed and replaced!(These last two items are NEVER needed, also not in any manufacturer's maintenance manual; told I needed to have air conditioning system "cleaned out"! All this for the cost of $750.00 on a 2006 Murano with only 39,000 miles! After buying 5 cars in last 10 yrs from these rip-off artists have gone elsewhere to do business! More

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I went to this dealer to buy a new Nissan. I had the car that I wanted picked out and informed them of this on arrival. They spent more time trying to sell me a used Nissan than the new one I wanted. They that I wanted picked out and informed them of this on arrival. They spent more time trying to sell me a used Nissan than the new one I wanted. They finally (and relunctantly) agreed to let me look at the new Nissan that I wanted. I negotiated a price with them and left because I already had 2 quotes that were $1,000 less than the quote they gave me. Then, Denny sent my mother an insulting e-mail about a phone call he believed he had with me ... this phone call never took place. They obviously keep poor track of their leads. Regardless, the owner of a dealership should never insult anyone never mind a prospective customer. Ultimately I went elsewhere an am glad that I did. I would never recommend this dealership. More

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I have been a customer of Gates GMC/Nissan for about 4 years and was looking to trade in my truck for something a little less thirsty at the gas pumps. I have dealt with Rick Brown before and was slightl years and was looking to trade in my truck for something a little less thirsty at the gas pumps. I have dealt with Rick Brown before and was slightly disappointed to find that he had been promoted to sales manager. I was introduced to Ralph Clemen who, fortunately, did not disappoint me. Ralph and Rick treated me fairly and I walked away with what I feel is a fair deal. The finance manager however, still has a litle to learn about following through with any promises he makes. Overall, I feel I did good. First time I felt that way about buying a new car More

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I was in an accident I hit a curb broke tie rides, shifted engine cradle, tire and rim speed limit 35mi. an hour. O. K. definitely my fault For staying out of the way of a tractor trailer truck making shifted engine cradle, tire and rim speed limit 35mi. an hour. O. K. definitely my fault For staying out of the way of a tractor trailer truck makings a wide turn. they were quick to respond. took a long time to fix. when I got my car back I went straight to work I noticed my steering wheel was off to the left and I was getting a vibration between 60 to 65mi. an hour. for as long as they had it you would think they would get it right the first time. on my way home i hit a pothole just my luck doing about 35 to 40mi. an hour pop the tire and bent rim and shifted the engine cradle back 2in. O. K. I can see tire and rim low profile but shifting the engine cradle back 2in. again it was a pothole not a crater. They were quick to respond but really longer time to fix. and just recently I had to bring my vehicle in to replace the tie rod again. and when I was on the phone with the service department they were arguing with me trying to tell me that I was driving too fast. very on professional speed limit love my cruise control. I don't remember paying anybody to argue with me? I remember paying for my vehicle to get fixed three times. I scared to drive my car afraid to break something More

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